subject:"\[rt\-users\] bug or misconfiguration\? a requestor with see ticket permission could not add her\/his created ticket as a child ticket in another queue"

[rt-users] bug or misconfiguration? a requestor with see ticket permission could not add her/his created ticket as a child ticket in another queue

2010-05-12 Thread Payam Poursaied

Hi all I'm not sure if this is a bug or miss configuration or ever proper situation in RT: This is the scenario: The Customer Support A who has full access to CS queue, needs to ask NOC staffs (in NOC queue) regarding a specific case. Suppose Ticket #1 has been created in CS queue. Customer

Re: [rt-users] bug or misconfiguration? a requestor with see ticket permission could not add her/his created ticket as a child ticket in another queue

2010-05-12 Thread Emmanuel Lacour

On Wed, May 12, 2010 at 03:54:25PM +0430, Payam Poursaied wrote: Hi all I'm not sure if this is a bug or miss configuration or ever proper situation in RT: This is the scenario: The Customer Support A who has full access to CS queue, needs to ask NOC staffs (in NOC queue) regarding a