Hi All, hope this will help some one :) I found this post (RT wick) and gave me
exactly what I was looking for
http://requesttracker.wikia.com/wiki/CustomConditionSnippets#on_Status_Change_from_.22new.22_to_.22open.22
Description: Asa - On Open change Correpond Status
Condirion: On
Asanka,
That would probably be the transaction with a type of Create. That's what
triggers the ticket being created. If that is what you mean.
kenn
On Wed, Sep 19, 2012 at 3:25 AM, Asanka Gunasekera
asanka_gunasek...@yahoo.co.uk wrote:
this
--
*From:* Asanka
: Kenneth Crocker kenn.croc...@gmail.com
To: RT User List rt-users@lists.bestpractical.com
Sent: Thursday, 20 September 2012, 11:38
Subject: Re: [rt-users] capture status change to apply custom filed status
Asanka,
That would probably be the transaction with a type of Create. That's what
triggers
On 09/19/2012 11:31 PM, Asanka Gunasekera wrote:
Description: On Open change Correspond Status
Condirion: On Create
Action: User Defined
Template: Global template: Blank
stage: TransactionCreate
Custom condition:
my $txn = $self-TransactionObj;
my $type
this
From: Asanka Gunasekera asanka_gunasek...@yahoo.co.uk
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Friday, 14 September 2012, 12:50
Subject: capture status change to apply custom filed status
Hi, how can I capture the
Hi, how can I capture the action of opening (not the open status) a new
ticket to apply a custom filed value to Work in progress
Thanks and regards
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