Someone in private pointed me to his book, and mentioned permissions. Then
I figured it out, dummy me. Of course, rights.
rt-mailgate "authenticates" as an user created out of the mails's FROM
address [1]. And that's an unprivileged user.
I tried several ways, and it only worked giving
Hello,
I am using RT 4.4.1, setting a default value for a Custom Field, and that
seems to be ignored when the ticket is created via email (rt-mailgate).
It does work when I create a ticket using the API, for example (via
python-rt). I have logs on debug level and see no errors about it.
Does
On Thu, Feb 23, 2012 at 22:30, Matthias Henze li...@mhcsoftware.de wrote:
Hi,
I've created a custom field with two possible values which could by set
using a drop down. No I want a default value to be set when a ticket is
created by a mail sent in.
I found this:
Thanks, pointed me to the right direction.
Am 24.02.2012 13:07, schrieb Ruslan Zakirov:
http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Create_and_variants
http://requesttracker.wikia.com/wiki/OnWebCorrespond
TIA
MH
--
MHC SoftWare GmbH
Fichtera 17
96274
Hi,
I've created a custom field with two possible values which could by set
using a drop down. No I want a default value to be set when a ticket is
created by a mail sent in.
I found this: http://requesttracker.wikia.com/wiki/DefaultCustomFieldValue
And tried to put it in a scrip. No I'm unable
