Your suggestion did seem to work, with a custom condition of:
my $trans = $self-TransactionObj;
# Only do this for Create
return undef unless( $self-TransactionObj-Type eq Create );
# Only do this for tickets which weren't e-mailed in
my $msgattr = $trans-Message-First;
return undef if(
So we want to e-mail a copy of the web interface input to the
requestors when (and only when) the ticket was created via the web ui.
I'm guessing I should have a Scrip with a test for -IsInbound() to
determine if we opened the ticket for them.
Any gotchas with this? Anybody gone down this
On Wed, 25 Feb 2009 15:51:05 -0500, Jo Rhett jrh...@netconsonance.com
wrote:
So we want to e-mail a copy of the web interface input to the
requestors when (and only when) the ticket was created via the web ui.
I'm guessing I should have a Scrip with a test for -IsInbound() to
determine if
