Hi,
Have you disabled default auto-reply notification scrip? It sends a
message to requestors when ticket is created.
Condition you need is on the wiki:
http://requesttracker.wikia.com/wiki/CustomConditionSnippets#On_Owner_Change_from_Nobody_to_Any
The rest is there in default RT installation.
hello,
We have an rt4 server that's been working quite well for about a year
in our organization. However I have just been asked to find out how to
get RT to send email notifications to requestors when RT assigns a
ticket to someone. I'm thinking that there might be a template I can
edit that
Tim,
That would be a real easy one to develop. Yes, you can create a new
template that could be global or for a Queue that would relate the
pertanent info and that template would be the one you refer to in your new
notification scrip.
You will want to name it appropriately (Notify Requestor on
