We have just started using RT and are quite pleased with our initial
impressions. But there is one thing I *really* wish it would do and am
hoping there is a configuration tweak I can make
There is an open ticket
* We use the Reply link/button to get information back from the user
* The user
On Mon, Jan 10, 2011 at 2:29 PM, Chris Barnes chris-bar...@tamu.edu wrote:
We have just started using RT and are quite pleased with our initial
impressions. But there is one thing I *really* wish it would do and am
hoping there is a configuration tweak I can make
There is an open ticket
*
On Mon, Jan 10, 2011 at 04:29:15PM -0600, Chris Barnes wrote:
We have just started using RT and are quite pleased with our initial
impressions. But there is one thing I *really* wish it would do
and am hoping there is a configuration tweak I can make
There is an open ticket
* We use the
Chris Barnes wrote:
-- is there anyway for RT to indicate that there is new information
in the ticket that we need to look at?
Yes, there is. I have a Callback for
Elements/RT__Ticket/ColumnMap/ColumnMap which tags a 'New Reply' to a
ticket in my homepage elements. I got it from the wiki
