I have a problem that the client always reply email when quoted text.
But the quoted text is actually stored in the ticket so that it is
duplicated. Is there any settings/functions to hide those quoted text,
like gmail does? It would be a useful feature I think.
This would be handy, and a
@lists.bestpractical.com
Subject: Re: [rt-users] Hide email quoted text
John Lau wrote:
Hi,
I have a problem that the client always reply email when quoted text.
But the quoted text is actually stored in the ticket so that it is
duplicated. Is there any settings/functions to hide those quoted text,
like gmail
If instead you try to automate removal of quoted text, you get people
like me complaining that you can't do inline replies,
Simplest thing here is to remove quoted lines - but only in a
contiguous block at the end of the message.
That'll nuke 90-95% of the problem, based on my (admittedly
Simplest thing here is to remove quoted lines - but only in a
contiguous block at the end of the message.
That'll nuke 90-95% of the problem, based on my (admittedly rather
limited) experience with top-posters.
Sounds good to me. Guess we'd need to define how many lines constitute
a
