> I have a problem that the client always reply email when quoted text. > But the quoted text is actually stored in the ticket so that it is > duplicated. Is there any settings/functions to hide those quoted text, > like gmail does? It would be a useful feature I think. >
This would be handy, and a previously requested feature at least once before. There was some debate last time about wether or not it was a good idea. I think the conclusion was that it would be handy, esp. if you could retrieve the entire ticket if you wanted (For documentation purposes). Here is a previous conversation I started: http://archives.free.net.ph/message/20051231.225018.128b0849.en.html Any chance you are a programmer and can help out with the feature with a patch? duncan _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
