Hey Guys,
Below is a V1.0 script to create an approval ticket for each member of
the approval group when ever a ticket requiring approval is created. It
works as I need except the outgoing messages for the new tickets are not
being sent.
Let me know if you have any suggestions or questions
Keith,
How is it going down there? I think the wiki has a pretty good description
of this process. This is managed by using a template to create the needed
tickets. The RT Essentials book also describes the process on p.94.
Ken
On Thu, Jun 14, 2007 at 03:53:02PM -0500, Schincke, Keith D.
before the parent ticket can start.
Keith Schincke
-Original Message-
From: Kenneth Marshall [mailto:[EMAIL PROTECTED]
Sent: Thursday, June 14, 2007 4:05 PM
To: Schincke, Keith D. (JSC-IT)[MEI]
Cc: RT-Users@lists.bestpractical.com
Subject: Re: [rt-users] Create multiple tickets from
On Thu, 14 Jun 2007 16:12:01 -0500
Schincke, Keith D. (JSC-IT)[MEI] [EMAIL PROTECTED] wrote:
The Wiki description was great. It allowed the creation of the
approval
process where one person or any person in a group could approve a
ticket.
What I need is a way to call the template for
