Re: [rt-users] Notification to new owner when case take

thanks, I have enabled this setting but since it is global this is causing some problems... When a client replies back to an email that was send out to them, they get another email back with their message that was typed, so the same for the RT users. Is there any way to stop this, would have

Re: [rt-users] Notification to new owner when case take

Hi Ruslan. Thank you for the information, but i cannot seem to find the NotifyActor, is this is a custom action? Thanks Johann Ruslan Zakirov-2 wrote: NotifyActor On Sat, Nov 22, 2008 at 1:46 AM, JohannS [EMAIL PROTECTED] wrote: Hi. We have RT 3.8.6 currently installed. I am trying to

Re: [rt-users] Notification to new owner when case take

On Tue, Dec 02, 2008 at 12:17:54PM -0800, JohannS wrote: Hi Ruslan. Thank you for the information, but i cannot seem to find the NotifyActor, is this is a custom action? It's an option in RT config file (RT_Config.pm), the comment assiociated explain it's meaning :)

Re: [rt-users] Notification to new owner when case take

NotifyActor On Sat, Nov 22, 2008 at 1:46 AM, JohannS [EMAIL PROTECTED] wrote: Hi. We have RT 3.8.6 currently installed. I am trying to setup a script that will notify the owner who just click the button take, to assign the case to themselves. The normal script of condition on create or on