On Jan 19, 2015, at 1:19 PM, Guadagnino Cristiano
guadagnino.cristi...@creval.it wrote:
Could someone point me in the right direction?
Go to the queue display page (in menu item “Admin” - “Queue” - “Select”, then
click on the queue you want to), then choose the submenu item “Scrips” on that
Hi had someone replying me privately, telling me that this type of
functionality is already integrated in RT 4.2.x.
I haven't been able to find documentation about this, and I also haven't
been able to deduce it from RT's administration interface.
Could someone point me in the right direction?
Just edit the relevant global scrip to do something like this: (Replace
QueueName01 and QueueName02)
Description: On Correspond; Open Tickets
Condition: User Defined
Action: Open Tickets
Template: Global Template: Blank
Stage: TransactionCreate
# CUSTOM CONDITION:
if
Wallace,
thank you very much, this is exactly the information I was looking for!!
Bye
Cris
-Messaggio originale-
Da: Wallace Reis wr...@bestpractical.com
Inviato: Mon Jan 19 2015 17:27:35 GMT+0100 (CET)
A: rt-users@lists.bestpractical.com
Oggetto: Re: [rt-users] RT-Extension
RT 4.2 Gas a similar mechanism.
Von meinem iPhone gesendet
Am 16.01.2015 um 15:23 schrieb Guadagnino Cristiano
guadagnino.cristi...@creval.it:
Hi all,
is there an extension like RT-Extension-QueueDeactivatedScrips but
working with RT 4.2?
What the extension does is allowing an
