Re: [rt-users] OwnTicket ACL
On Mon, Jul 10, 2006 at 12:18:21PM +1000, taan wrote: A stupid question: Why can the role of Owner be denied the right Own Ticket? There are some edge cases in rights handling that don't make sense, but no one has taken the time to make the UI keep them from being selected. -Todd ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Search Query Builder Problem!
Hello! I try to enter the following query: Owner = 'user1' AND ( ( Status = 'open' AND ( Queue = 'queue1' OR Queue = 'queue2' ) ) OR ( Queue = 'queue3' AND ( Status = 'new' OR Status = 'open' ) ) ) after save or show results the query alter automagically in the following form Owner = 'user1' AND ( ( Status = 'open' AND ( Queue = 'queue1' OR Queue = 'queue2' ) ) AND ( Queue = 'queue3' OR ( Status = 'new' OR Status = 'open' ) ) ) This is of course wrong and don't work. regards! sven ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] Implmenting an RT draft status
Has anyone implementd an rt draft status for writing tickets and saving them without submitting them? I was thinking it might be as easy as adding a draft status and then changing the OnCreate condition so that it us trigger when a new ticket is created with status ne draft or status changed from draft to another status. Ideas? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] See ticket, but none of the replies/comments
On Jul 6, 2006, at 12:39, Kenneth Crocker wrote: Rich, Check your global system group privileges and roles for that Queue. Yes, I did check the global system group privileges and roles for that Queue. The question is, what permission/privilege should I be checking for, since the ones that I thought (show ticket and show ticket comments) don't appear to have the desired effect, and the folks can see the ticket *and* the comments, when I just want them to be able to see the ticket. Rich Bowen wrote: I want to be able to give help desk folks the ability to keep seeing the tickets (ID, subject) after they have transferred it into another queue - without seeing the comments/replies that have been made on that ticket. I thought that this was show ticket without show ticket comments, but folks can still see the comments, which I didn't expect. Any assistance? --Rich ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] See ticket, but none of the replies/comments
On Jul 6, 2006, at 12:39, Kenneth Crocker wrote: Rich, Check your global system group privileges and roles for that Queue. Yes, I did check the global system group privileges and roles for that Queue. The question is, what permission/privilege should I be checking for, since the ones that I thought (show ticket and show ticket comments) don't appear to have the desired effect, and the folks can see the ticket *and* the comments, when I just want them to be able to see the ticket. Rich Bowen wrote: I want to be able to give help desk folks the ability to keep seeing the tickets (ID, subject) after they have transferred it into another queue - without seeing the comments/replies that have been made on that ticket. I thought that this was show ticket without show ticket comments, but folks can still see the comments, which I didn't expect. Any assistance? --Rich ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
Re: [rt-users] RTx::Statistics
I haven't got this working on my installation of v3.6.0 either. I think it needs major work in order for it to be compatible. Right now I'm just relying on the built-in reports with v3.6.0. Perhaps when RTx::Statistics is made to work with it I'll see about integrating but until then, I'm avoiding it like the plague. Mathew Snyder Mike Coakley wrote: Is this working with RT 3.6.0. I just did a clean install and it isn't working for me. Just hangs on some of the graph pages where I have to restart my Apache. On other pages I don't get any graph just the Result Graph alt text. Thanks, ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
[rt-users] rt command line features broken?
Hi all. The rt command line tool doesn't seem to have the feature that it says it has. Anyone else run into this? See below: [EMAIL PROTECTED] ~]# rt help group Users and groups are identified by name or numeric ID. The following generic operations may be performed upon them: - list - show - edit - create In addition, the following type-specific actions exist: - grant - revoke Attributes: The following attributes can be used with rt show or rt edit to retrieve or edit other information associated with users and groups: rights Global rights granted to this user. rights/queue Queue rights for this user. So, according to this, I should be able to run a command like `rt show group/mygroup/rights`. However, when I run that, I get: [EMAIL PROTECTED] ~]# rt show group/mygroup/rights # Unknown object type: group id: group/mygroup/rights I get the same error when I run `rt show group/mygroup` Is it possible that the documentation came before the implementation? David Smithson ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
