On Tuesday, July 25, 2006 9:12 PM Todd Chapman wrote:
I updated the
rt/local/html/Callbacks/CustomFields/Ticket/Display.html/BeforeDisplay
on the wiki.
I am not sure this will work. ProcessObjectCustomFieldUpdates seems to return
an array with an empty element even if it did not change
Since no one has answered me regarding this question, I had to find my
own way. I've added the following lines to index.html in order to
default the refresh rate to 2 minutes.
# These lines added to change the default refresh interval
unless ($session{'home_refresh_interval'}) {
On Wednesday, July 26, 2006 1:02 PM Jason A. Diegmueller wrote:
Perhaps this is an unintended side effect (or perhaps it's by
design), but the only problem I've found with this approach is that
Custom Field changes don't get mentioned at the top. I get Message
recorded or Status changed to
JP, Todd, rt-users--
If modified exactly as listed below, this works completely along with
proper notifications from RT.
I dropped the @Actions piece in the Callback (and perhaps over-improvised
by also removing it from Display.html) based on the comment that you made
(JP) that it was
Hi there
I am trying to configure RT to use it for simple project management. So far
I have used a ticket child/parent relations to define projects and put
together a few screens and so on.
I was wondering if anyone was interested in a simple project management
utility in RT? Or do you know any
Title: Populate custom field A with the selection I made in custom field B
Hi Everyone,
We are currently evaluating RT to replace our current (crappy) ticketing system. So far everyone has good things to say about it :) . Our Helpdesk Manager asked me to post this up and see if anyone had
On Wednesday, July 26, 2006 2:08 PM Jason A. Diegmueller wrote:
JP, Todd, rt-users--
If modified exactly as listed below, this works completely along with
proper notifications from RT.
Wounderful. I just changed the wiki page to reflect our findings. I will also
try to reach Jesse in
I have RT 3.5 with the LDAP overlay available from the
Wiki.
When a user creates a ticket in self service, the ticket is
created just fine, but the requestor is not set to the actual requestor, and they
are given the error No permission to view newly created
ticket #26.
Is there a
On Wed, Jul 26, 2006 at 03:47:57PM +0200, Joop van de Wege wrote:
Hello All,
I have been looking at modifying the RT startpage and noticed that I can
only place RT saved searches on it. I have been using RTFM (svn version)
and AT-1.2.3 as well and have also saved searches in those. I saw in
Hello,I have been using SetTicketPropertiesViaMail
from the RT wiki to let
my RT users (techs) set ownership and status from email. I'm using the first
technique on the above referenced wiki article. This technique has been
working fine for at least a couple of months. Our users use this
feature
This version has gone from continual to only the first page after RT at
a glance page.
Seems once I login and select either a ticket or a queue from the Quick
Search, it returns me to the login. I login and it displays the page.
Then I can click home and get back to the home page and then go thru
On Wed, 26 Jul 2006 10:20:50 -0400
Todd Chapman [EMAIL PROTECTED] wrote:
On Wed, Jul 26, 2006 at 03:47:57PM +0200, Joop van de Wege wrote:
Hello All,
I have been looking at modifying the RT startpage and noticed that I can
only place RT saved searches on it. I have been using RTFM (svn
I was wondering if anyone was interested in a simple project
management
utility in RT? Or do you know any simple project management solution
using
Very interested!
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Community
Hi
again:
Been through all
suggestions here.
Made a sym link for
rt-mailgate, copied into the /etc/smrsh (it is now a sym
link)
Checked
perms
Set user group
privs
No
luck.
Searching for other
ideas.
I see some positings
on testing the mail-gate but I have been unable to do so.
On Thu, Jul 20, 2006 at 01:06:01PM -0400, Jesse Vincent wrote:
On Thu, Jul 20, 2006 at 12:54:36PM -0400, Covington, Chris wrote:
On Wed, Jun 07, 2006 at 10:42:23AM -0400, Covington, Chris wrote:
Has anyone gotten this sorted out? I've upgraded to mysql 5.0.22 and I
still have this
Hello, Chris.
Could you backup your DB, and run next to SQL queries?
ALTER TABLE Attachments CHANGE Content Content LONGBLOB NULL;
Then check if you could binary attachments without problems and report back.
This query is safe but anyway I would suggest you to backup data.
On 7/27/06,
Some new info
available. I got this from sending a test mail to the rt-mailgate
pipe
mail [EMAIL PROTECTED] |
opt/rt3/bin/rt-mailgate --queue General --action correspond --url http://surli/
I know there is
LICENSEdocumentation (and the sort) but I wanted to ensure folks that ALL
info had
Rueben,
If the RT ticket number is different each time it repeats, then we just
had the same problem this morning. Our mailgate and mailserver, et al
were fine. Our problem had to do with the way a person responds to the
E_mail. We instruct our users to be sure that the RT ticket number is
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