Re: [rt-users] Reports: Newbie looking for some help.

2006-09-04 Thread Andrew Nicols
On 9/3/06, Brendan S (Scratch User) [EMAIL PROTECTED] wrote: Brendan S (Scratch User) wrote: I have found the rt shell, but when I try to (eg) list/show tickets it asks for a password and fails. I have tried the password from RTSiteConfig.pm without success.Which password is it looking for? It's

[rt-users] time to display wrong - where is delay?

2006-09-04 Thread Boldra
Hi, after optimizing our rt installation with mason caching, hiding things in the session, query optimizing and so on, I've got our average time to display values nice and low (rarely more than 3 seconds). However the users still aren't happy, because the numbers don't reflect their

Re: [rt-users] Where to report bugs?

2006-09-04 Thread Stephan Uhlmann
Thanks for your comments, Jesse! On Friday, 1. September 2006 20:20, Jesse Vincent wrote: On Fri, Sep 01, 2006 at 07:53:24PM +0200, Stephan Uhlmann wrote: Hello all, I reported some bugs to [EMAIL PROTECTED] but only received the automatic reply. No other feedback since 6 weeks.

[rt-users] Enter one value near custom fields removal

2006-09-04 Thread Arnas Kupsys
Hello, is there an easy way to remove lines like Enter one value near the Custom fields, on the ticket creation or modification webpage? I would like to remove all of them except the ones (red ones) for the mandatory fields. Thanks in advance, Arnas Kupsys

[rt-users] rt-mailgate and DBIx::SearchBuilder on Debian testing: _Accessible deprecated, bug?

2006-09-04 Thread James Bromberger
Hello all, I am trying to get rt-mailgate working, but am finding that the versions of RT and DBIx::SearchBuilder I have (debian package 3.4.4-3 and libdbix-searchbuilder-perl 1.43-1) don't seem to be playing well: Connecting to http://rt.example.com//REST/1.0/NoAuth/mail-gateway

[rt-users] checking I am using secure ldap

2006-09-04 Thread Elaine .
hi I'm using rt 3.4.5 on fedora 5. I authenticate to active directory using the ldap overlap script created by Ruediger Riediger that used to be/may still be on the wiki. Anyway it has the option to put the server in as ldaps:// so I have and I authenticate ok. Is there a way to check I really am

Re: [rt-users] rt-mailgate and DBIx::SearchBuilder on Debian testing: _Accessible deprecated, bug?

2006-09-04 Thread James Bromberger
Ah. Yes. *Sheepishly* I recall trying to integrate with M$ Active Directory. Had backe out all except that one Local override. Thanks. Is working nicely now. JEB Ruslan Zakirov wrote: You have /usr/share/request-tracker3.4/lib/RT/Interface/Email/Auth/MailFrom_Local.pm file and in this

[rt-users] 3.6.1: double comments/correspondence added

2006-09-04 Thread Stephan Uhlmann
Hi, does somebody else also experience the following since RT 3.6.1? When I comment to a ticket I now always see two entries added to the history. One XY - Comments added with empty body and one with my actual text. Same when I do a reply. The first entry is made as soon as I click the

Re: [rt-users] Mail Bounce Issue

2006-09-04 Thread Jesse Vincent
On Thu, Aug 10, 2006 at 01:10:36PM -0400, Drew Barnes wrote: To: AdminCc of itsupport Ticket #2528:; You have an error in your template it looks like. It is trying to send to a HIGHLY invalid address, as quoted above. [Yes, this is an incredibly delayed response ;] Actually, that's an