hello all,
i'm using rt 3.4.5 since few days, and it is a great product.
But i don't understand something:
- why can't i display solved tickets on the firt page?
- how can i display tickets managed by other people?
When a user took an opened ticket, it disappears from the list on my own
page. But
I have a new installation of RT 3.6.1 on RHEL 4.0 that is working
perfectly, as near as I can tell. It's a 99% vanilla install with
the only difference being that I migrated my RT 3.0.1 database onto
the new server.
Apparently, there has been a change since RT 3.4 that makes it more
On Thu, 2006-09-14 at 16:59 -0400, Isaac Vetter wrote:
rt.log doesn't contain an error, even at [debug]. The default scrips are
in place. All four users are privileged, Global SuperUsers and AdminCC
Watchers on the queue.
I just had this happen to me on Friday, too. No error in any of my
At Saturday 9/16/2006 11:49 PM, you wrote:
There was one reply to my question but there weren't any details on how
it was done or if it was actually what I was looking for.
I have a custom field that details customer profile names. Recently, a
profile name has changed and we need the change
I have the following error messages when i type:
https://test.uchicago.edu/rt . Anyone knows what the problem is ? Thanks.
*error:* could not find component for initial path '/'
*context:*
*...*
*162:* if (UNIVERSAL::isa($self-{request_args}, 'HASH')) {
*163:*
Hi everyone,
Is there a way to make a custom field show up on the RT at a
Glance page?
Scenario:
We created a custom drop down box field with all of our
clients in it. The field is mandatory when you open a ticket. I
would like to have the contents of that field show up as a column
I have discovered a lot more about this problem.
It appears to be a problem with the nav.css file. If I comment out
that file IE will load the page just fine (albeit a bit ugly :) ).
I looked at the subversion repository and see that the only thing
that changed from 3.6.0 to 3.6.1 is the
On Mon, Sep 18, 2006 at 04:07:35PM -0400, Shawn Plummer wrote:
I am starting to comment out specific parts of the nav.css file to
see what is causing the problem but have had little luck thus far. We
have not done any local customizations of the css files. Any ideas
about what would be
That format is a pseudolist. It's an RFC-822 compliant list label
without ever having an address associated with it.
Getting the quoting right to make pine happy with it ca be somewhat
poor.
On Sep 18, 2006, at 1:09 PM, Sven Sternberger wrote:
Hello!
I use the FriendlyToLine and got the
On Sep 17, 2006, at 5:49 AM, Mathew Snyder wrote:
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
There was one reply to my question but there weren't any details on
how
it was done or if it was actually what I was looking for.
I have a custom field that details customer profile names.
I successfully migrated our installation from RT 3.4.5 - RT
3.6.1/CentOS 4.3/MySQL 5.0.18 , but I'm having trouble with a
modification to the At a glance page. (I copied the old local/html -
local/html-3.4.5 after clean install)
In 3.4.5, I had modified local/html/Elements/MyTickets to include
Stephan,
Initially, I felt as you do. Geez, if I put the wrong address on a
letter to someone, they won't get it. However, the concept of return to
sender - address unknown (actually there was a song about this) is a
user-friendly one. Especially if the ticket has moved, it would be nice
Greetings,
I am attempting to set up email notification upon changing
the value of a custom field. The issue that Im running into is
that when the custom fields are updated, RT records an outgoing email being
sent, but the outgoing mail log never shows it being queued. If I change
the
Duncan McEwan wrote:
As to the original posters problem:
There are some users that RT won't send email to, upon 'Reply'ing to a
ticket, these users, both as Requestors and as AdminCC's, are not listed
in the This message will be sent to box.
On a clean install (rt3.4.5, perl5.8.8,
Kanwar Ranbir Sandhu wrote:
On Thu, 2006-09-14 at 16:59 -0400, Isaac Vetter wrote:
rt.log doesn't contain an error, even at [debug]. The default scrips are
in place. All four users are privileged, Global SuperUsers and AdminCC
Watchers on the queue.
I just had this happen to me on
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