Just wondering if anybody has installed RT 3.6.x on Ubuntu? Are there
any packages I can use which will make it easier? I grabbed the source
and ran a make testdeps and there were about 2 screen fulls of missing
dependencies!
Thanks
Mike
___
I've been working on a script for a while and finally have it working more or
less the way I need it to. The last thing (besides file formatting) is to get
the usernames. I'm getting the users via LimitToPrivileged in Users.pm. In
another script I proved to myself that I can get the names using
I'm running RT 3.6 on Ubuntu 6 and it works great.
I just did an:
apt-get install request-tracker3.4 rt3.4-apache2
After that, just download the RT 3.6 source and run make testdeps.
You'll get another dozen or so packages that are required. You can
find most of them by running, for
Hi!
it should be no problem to use the Debian request-tracker3.6
package, these packages are high quality and describe all
dependency. This is the only package which gives you rt out
of the box.
best regards!
On Thu, 2007-03-29 at 08:58 +0100, Mike Dent wrote:
Just wondering if anybody has
Ryan Erwin wrote:
I'm running RT 3.6 on Ubuntu 6 and it works great.
I just did an:
apt-get install request-tracker3.4 rt3.4-apache2
After that, just download the RT 3.6 source and run make testdeps.
You'll get another dozen or so packages that are required. You can find
most of them by
On Wednesday 28 March 2007 11:25, Firas Batal (QA/EMC) wrote:
I have RT 3.2.1 running with MySQL 4.0.21. I use MYSQL with RT, and I
have just created a ticket that contains a .zip attachment with a size
of 11MB. I wonder if one could guide me through the following: I know
that MYSQL need
I understand, I figured if it was coming in the next few days, that I
might as well wait for it (not particularly for the testdeps fix). Since
it's at least a couple weeks away, I will forge forward with 3.6.3. (I
have decided to wip everything and starting over just using the source.
Which
On Mar 29, 2007, at 2:58 AM, Mike Dent wrote:
Just wondering if anybody has installed RT 3.6.x on Ubuntu? Are there
any packages I can use which will make it easier? I grabbed the source
and ran a make testdeps and there were about 2 screen fulls of missing
dependencies!
Hey Mike!
Follow
Perlbinary = /usr/perl5/5.8.4/bin/perlgcc
Apache = /usr/apache2
gcc = /usr/sfw/bin/gcc -- gcc version 3.4.3
(csl-sol210-3_4-branch+sol_rpath)
Mysql = I haven't installed the mysql module yet, so I haven't decided
if I am going to use the /usr/sfw/ package, the coolstack package, or
install my own.
Hallo.
Im trying to build a report on total amount of tickets logged by users, time
taken to resolve etc.
In short here is the basic categories I am looking at:
Category(or Queue then) , Time Logged (TL) , Time Accepted (TA) , Time
Completed (TC)
To get:
1) Quantity of tickets per set
Steve,
There are many reasons this might happen. What are the privileges you
have allowed for the AdminCc and Requestor Roles? Are the same UserId's
in any groups that are getting notifications? What Global/Queue Scrips
have you set up and where are they sent? Without that info, it will be
A bit more information:
The ticket currently doesn't appear to have a Requestor at all. I think
this *might* have happened by someone trying to change the original
Requestor to someone else but by accident entering the details of a
non-existing account ?
Alison
On Wed, 28 Mar 2007, Alison
Alison:
That could be the case, though what looks like is happening is whatever
watcher you're assigning doesn't seem like they have a groupID at all
though that could just be a fluke given the ticket doesn't have a
requestor which is odd because RT shouldn't allow that to happen in the
first
On Mar 29, 2007, at 8:19 AM, [EMAIL PROTECTED] wrote:
I understand, I figured if it was coming in the next few days, that I
might as well wait for it (not particularly for the testdeps fix).
Since
it's at least a couple weeks away, I will forge forward with 3.6.3. (I
have decided to wip
On Wednesday 28 March 2007 13:22, Ruslan Zakirov wrote:
In 3.6 as well as in 3.4 there is no way to init database step by
step, but only with rt-setup-database-3.6 --action init ... as init
action runs additional steps which setup core objects.
On 3/28/07, Scott Courtney [EMAIL PROTECTED]
Note, as you have perl binary in not standard location then you must
define path to perl on very first step:
PERL=/usr/perl5/5.8.4/bin/perlgcc ./configure ...
As well you should use this binary when you start CPAN shell:
/usr/perl5/5.8.4/bin/perlgcc -MCPAN -eshell
On 3/29/07, [EMAIL PROTECTED]
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Just to make things cleaner, I am getting all the packages form
Sunfreeware.com. The Perl package is compiled with gcc, so there shouldn't be
any issues. (I also got their version of gcc, flex, GD, libpng, mm sleepycatdb
and MySQL).
I'll let you
Hi,
I am using RT 3.4.5 and now installed a separate copy of RT 3.6.3 and
trying to use it with existing database. Everything working fine other
than default RT at a glance configuration under global configuration.
I am getting following error instead of something useful. Any help is
highly
[EMAIL PROTECTED] wrote:
Has anyone gotten Solaris 10 x86 working?
Brian, All;
I know I'm late in coming to the thread, but have you looked at
blastwave's rt package?
http://www.blastwave.org/packages.php/rt
Getting RT installed and configured is always a chore imho, but this
package
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Hello,
I just 'won' the responsability of taking care of our RT system and
make some customizations.
Right now I'm trying to fix/customize the following, using RT 3.6.3:
* worked time is show in minutes only. Even when I select hours
in the
Does anybody know of an easy way to turn off scrips being triggered by
Reminders? Should be able to trigger them on Ticket Type, but I don't
want to customize all scrips on a queue individually.
For RT-3.6.3.
thanks
Taan
___
Hello,
We have just started using RT for internal products requests and the
only real issue we have had so far is that when viewing a ticket, while
there is a link to the HTML attachment, actually clicking on it results
in the HTML source being displayed. We actually need to be able to see
Seriously, can someone help please? This is getting frustrating.
Mathew
Mathew Snyder wrote:
My query:
'Queue = CustomerCare AND ((Status = open AND LastUpdate $startDate) OR
(Status = resolved AND Resolved $startDate))'
This, unfortunately, returns all resolved tickets (I'm not sure
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