On Mon, Apr 14, 2008 at 02:54:48PM -0400, Candelario, Bill wrote:
Hello,
Is there a way to use the Reminder's field, in RT 3.6, for sending out
an email when that particular ticket is due? I am currently using
rt-remind and it will only send out bulk reminders and I would also
have to
Sounds to me as if the system time is incorrect.
Is NTP configured and working OK.
Martin
On 4/13/08, IT GUY [EMAIL PROTECTED] wrote:
hello everyone,
Could anyone suggest me how to configure Date/Time for RTWhatever TIME
is seen in the httpd error_log below, is not the actual local
Hi,
Actually I have not synchronized my machine with NTP server. Though the
system time is correct(locally), still the time of error logging is
different.
# date
Tue Apr 15 15:50:47 NPT 2008
And the error logs at that time were:
[Tue Apr 15 10:06:31 2008] [error]: FAILED LOGIN for geek
On Apr 14, 2008, at 3:01 PM, Dominic Lepiane wrote:
Dear RT Users,
I just upgraded from 3.0.11 to 3.6.6 (as per my earlier more
panicked emails about my config issues. I have that all sorted out
and most everything is fine, just fine.
The one odd problem one of the users has noticed is
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 15, 2008 7:19 AM
To: Dominic Lepiane
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Text/plain attachments not showing up inline
On Apr 14, 2008, at 3:01 PM, Dominic Lepiane wrote:
Greetings,
I have a situation where occasionally RT correspondence will be sent to
parties who do not have access to RT. This is particularly troublesome
for correspondence that refers to attachments within RT, as these users
would be unable to authenticate to view the attachment. For policy
On Apr 15, 2008, at 11:02 AM, Dominic Lepiane wrote:
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 15, 2008 7:19 AM
To: Dominic Lepiane
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Text/plain attachments not showing up inline
On
Jeff,
Can you point me to an article on how to setup RT for SSL (https://)?
I've been trying to set this up for 2 days now, and can't seem to get it
going.
I took the HTTPD.conf lines to SSL.conf but that did not help.
Let me know, I would be interested in looking at your
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 15, 2008 8:31 AM
To: Dominic Lepiane
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Text/plain attachments not showing up inline
On Apr 15, 2008, at 11:02 AM, Dominic Lepiane wrote:
On Apr 15, 2008, at 11:46 AM, Dominic Lepiane wrote:
content-disposition:attachment; filename=RMA_Firefly
MV_7140913.txt
There we go. RT started honoring the attachment content-disposition
header, like the RFC says we should ;)
It's in Ticket/Element/ShowTransactionAttachments
I'm trying to make the (re-)installation of RT as painless as possible
for future generations. I've encountered a problem though in that I
can't get HTML::FormatText, XML::RSS or Apache-DBI to install through
`make fixdeps`. As a result I've written a small script which parses
the output of
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Tuesday, April 15, 2008 8:56 AM
To: Dominic Lepiane
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Text/plain attachments not showing up inline
On Apr 15, 2008, at 11:46 AM, Dominic Lepiane wrote:
Hi everyone,
I'm getting the dreaded Bad Request/HTTP 400 at logout. My
RT_SiteConfig.pm is below, and I'm using fcgid. Any suggestions?
-C-
-
Set($rtname, 'sclrev.org');
Set($Organization, 'sclrev.org');
Set($CorrespondAddress , '[EMAIL PROTECTED]');
Set($CommentAddress , '[EMAIL
These 2 don't exist:
SSLCertificateFile /etc/httpd/conf/ssl.crt/cert.pem
SSLCertificateKeyFile /etc/httpd/conf/ssl.key/certkey.pem
Do I need to create this file? If so, what permissions to give them?
Regards,
Nelson Pereira
-Original Message-
From: Drew Barnes [mailto:[EMAIL
Chris Haumesser wrote:
Hi everyone,
I'm getting the dreaded Bad Request/HTTP 400 at logout. My
RT_SiteConfig.pm is below, and I'm using fcgid. Any suggestions?
Nevermind, just needed to clear my browser cache. D'oh. Sorry for the
spam.
Ok, so I got to read up a bit.
The PEM files are the .key and .crt when generating self signed ssl
certs and keys... ok I get that...
What I did is I put in the lines bellow in the
/etc/httpd/conf.d/ssl.conf
SSLCertificateFile /etc/httpd/conf/ssl.crt/server.crt
SSLCertificateKeyFile
On Apr 15, 2008, at 11:55 AM, Mathew wrote:
I'm trying to make the (re-)installation of RT as painless as possible
for future generations. I've encountered a problem though in that I
Then don't install it by hand; use a package manager for whatever OS
you've got and install the RT package
Greetings,
I have installed RT::Authen::ExternalAuth from CPAN; the module and
corresponding RT hook have been installed as follows:
% tree /usr/local/share/request-tracker3.6/lib
/usr/local/share/request-tracker3.6/lib
`-- RT
|-- Authen
| `-- ExternalAuth.pm
`-- User_Vendor.pm
I
Matt Zagrabelny wrote:
Greetings,
I have installed RT::Authen::ExternalAuth from CPAN; the module and
corresponding RT hook have been installed as follows:
% tree /usr/local/share/request-tracker3.6/lib
/usr/local/share/request-tracker3.6/lib
`-- RT
|-- Authen
| `--
On Tue, 2008-04-15 at 21:38 +0100, Mike Peachey wrote:
Matt Zagrabelny wrote:
[...]
So, what are the ways of disabling User_Vendor and which are preferred
(or best) ?
I suppose I ought to put in a global variable to enable/disable all
ExternalAuth settings, you're not the first to
I'm not installing RT via RPM. That's something that is unnecessary and not
preferable. I just need to know how to install the three modules.
Vivek Khera wrote:
On Apr 15, 2008, at 11:55 AM, Mathew wrote:
I'm trying to make the (re-)installation of RT as painless as possible
for future
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