[rt-users] On Custom Field change scrip action
Greetings, I am not sure where to start with this one I'd like to have a check box custom field on tickets so that when the box is ticked an email is sent to a fixed email address notifying them that the box has been ticked. Effectively: OnUpdate - Check if CustomField checkbox has been selected(ticked) - If yes, send defined_template to fixed_email_address. I have seen a few people doing something similar using the OnResolve condition, but we need to be able to flag a job before resolution, so need to use a custom field to set when the fixed_email recipient should be notified. Does anyone have any good insight as to how to make this happen? Thanks heaps for your assistance with this. Best regards, BenR ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] On Custom Field change scrip action
Hi Ben,
I use this as a User Defined Custom Condition to detect a change in a CF
named DMCA State:
{ ### True on state change to ITSO_Review
my $Transaction = $self-TransactionObj;
return $Transaction-Type eq 'CustomField'
$Transaction-Field eq '3'
get_custom('DMCA State') eq 'ITSO_Review'
;
sub get_custom {
### Returns custom field value
### get_custom($field_name)
my $target_name = $_[0];
my $val = $self-TicketObj-FirstCustomFieldValue($target_name);
return $val
if defined $val;
return undef;
}
}
I wrote this quite a while ago; from what I've learned of RT since then, I
suspect I could have used the CF's name DMCA State instead of it's ID 3
like this:
$Transaction-Field eq DMCA State
Of course, what you are detecting is going to be different, but you should
be able to use this as a guide.
Disclaimer: I know this code could be reduced to 1 or 2 lines, but my
coding philosophy is that readability trumps terseness.
Regards,
Gene
At 01:08 AM 4/18/2008, Ben Robson wrote:
Greetings,
I am not sure where to start with this one I'd like to have a check
box custom field on tickets so that when the box is ticked an email is
sent to a fixed email address notifying them that the box has been ticked.
Effectively: OnUpdate - Check if CustomField checkbox has been
selected(ticked) - If yes, send defined_template to fixed_email_address.
I have seen a few people doing something similar using the OnResolve
condition, but we need to be able to flag a job before resolution, so need
to use a custom field to set when the fixed_email recipient should be notified.
Does anyone have any good insight as to how to make this happen?
Thanks heaps for your assistance with this.
Best regards,
BenR
--
Gene LeDuc, GSEC
Security Analyst
San Diego State University ___
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[rt-users] Mailer Issues
I need with the below issues .. RT can post, but it will not send mail. Do I need a certain version of the PERL module? I am using the latest stable version of RT. [Fri Apr 18 17:49:37 2008] [debug]: Guessed encoding: utf8 (/opt/rt3/ lib/RT/I18N.pm:417) [Fri Apr 18 17:49:37 2008] [debug]: Guessed encoding: utf8 (/opt/rt3/ lib/RT/I18N.pm:417) [Fri Apr 18 17:49:37 2008] [debug]: Requestors got 19992 (/opt/rt3/lib/ RT/Interface/Web.pm:390) [Fri Apr 18 17:49:37 2008] [debug]: Cc got 114 (/opt/rt3/lib/RT/ Interface/Web.pm:390) [Fri Apr 18 17:49:37 2008] [debug]: AdminCc got (/opt/rt3/lib/RT/ Interface/Web.pm:390) [Fri Apr 18 17:49:37 2008] [debug]: About to think about scrips for transaction #52484 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167) [Fri Apr 18 17:49:37 2008] [debug]: About to think about scrips for transaction #52485 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167) [Fri Apr 18 17:49:37 2008] [debug]: About to think about scrips for transaction #52486 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167) [Fri Apr 18 17:49:37 2008] [debug]: About to think about scrips for transaction #52487 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167) [Fri Apr 18 17:49:37 2008] [debug]: About to think about scrips for transaction #52488 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167) [Fri Apr 18 17:49:37 2008] [debug]: About to prepare scrips for transaction #52488 (/opt/rt3/lib/RT/Transaction_Overlay.pm:171) [Fri Apr 18 17:49:37 2008] [debug]: Found 5 scrips (/opt/rt3/lib/RT/ Scrips_Overlay.pm:365) [Fri Apr 18 17:49:38 2008] [debug]: About to commit scrips for transaction #52488 (/opt/rt3/lib/RT/Transaction_Overlay.pm:180) [Fri Apr 18 17:49:38 2008] [info]: [EMAIL PROTECTED] #7753/52488 - Scrip 2 (/opt/rt3/lib/RT/Action/SendEmail.pm:266) [Fri Apr 18 17:49:38 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 486) line 1. ((eval 486):1) [Fri Apr 18 17:49:38 2008] [warning]: Bareword found where operator expected at (eval 486) line 1, near /usr/bin ((eval 486):1) [Fri Apr 18 17:49:38 2008] [warning]: (Missing operator before bin?) ((eval 486):1) [Fri Apr 18 17:49:38 2008] [error]: Scrip Commit 2 died. - Compilation error at /usr/local/lib/perl5/site_perl/5.8.3/Mail/Mailer.pm line 117. Stack: [/usr/local/lib/perl5/site_perl/5.8.3/Mail/Mailer.pm:117] [/usr/local/lib/perl5/site_perl/5.8.3/Mail/Internet.pm:449] [/opt/rt3/lib/RT/Action/SendEmail.pm:370] [/opt/rt3/lib/RT/Action/SendEmail.pm:288] [/opt/rt3/lib/RT/Action/SendEmail.pm:107] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:242] [/opt/rt3/lib/RT/Scrip_Overlay.pm:507] [/opt/rt3/lib/RT/Scrips_Overlay.pm:195] [/opt/rt3/lib/RT/Transaction_Overlay.pm:181] [/opt/rt3/lib/RT/Record.pm:1466] [/opt/rt3/lib/RT/Ticket_Overlay.pm:746] [/opt/rt3/lib/RT/Interface/Web.pm:467] [/opt/rt3/share/html/Ticket/Display.html:107] [/opt/rt3/share/html/Ticket/Create.html:375] [/opt/rt3/share/html/autohandler:291] (/opt/rt3/lib/RT/ Scrip_Overlay.pm:515) [Fri Apr 18 17:49:38 2008] [info]: [EMAIL PROTECTED] #7753/52488 - Scrip 3 (/opt/rt3/lib/RT/Action/SendEmail.pm:266) [Fri Apr 18 17:49:38 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 502) line 1. ((eval 502):1) [Fri Apr 18 17:49:38 2008] [warning]: Bareword found where operator expected at (eval 502) line 1, near /usr/bin ((eval 502):1) [Fri Apr 18 17:49:38 2008] [warning]: (Missing operator before bin?) ((eval 502):1) [Fri Apr 18 17:49:38 2008] [error]: Scrip Commit 3 died. - Compilation error at /usr/local/lib/perl5/site_perl/5.8.3/Mail/Mailer.pm line 117. Stack: [/usr/local/lib/perl5/site_perl/5.8.3/Mail/Mailer.pm:117] [/usr/local/lib/perl5/site_perl/5.8.3/Mail/Internet.pm:449] [/opt/rt3/lib/RT/Action/SendEmail.pm:370] [/opt/rt3/lib/RT/Action/SendEmail.pm:288] [/opt/rt3/lib/RT/Action/SendEmail.pm:107] [/opt/rt3/lib/RT/ScripAction_Overlay.pm:242] [/opt/rt3/lib/RT/Scrip_Overlay.pm:507] [/opt/rt3/lib/RT/Scrips_Overlay.pm:195] [/opt/rt3/lib/RT/Transaction_Overlay.pm:181] [/opt/rt3/lib/RT/Record.pm:1466] [/opt/rt3/lib/RT/Ticket_Overlay.pm:746] [/opt/rt3/lib/RT/Interface/Web.pm:467] [/opt/rt3/share/html/Ticket/Display.html:107] [/opt/rt3/share/html/Ticket/Create.html:375] [/opt/rt3/share/html/autohandler:291] (/opt/rt3/lib/RT/ Scrip_Overlay.pm:515) [Fri Apr 18 17:49:38 2008] [info]: [EMAIL PROTECTED] #7753/52488 - Scrip 14 TellOwner (/opt/rt3/lib/RT/Action/ SendEmail.pm:266) == /var/log/apache2/rt_access_log == 192.168.176.73 - - [18/Apr/2008:13:49:37 -0400] POST /Ticket/ Create.html HTTP/1.1 302 311 == /opt/rt3/var/log/rt.log == [Fri Apr 18 17:49:38 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 518) line 1. ((eval 518):1) [Fri Apr 18 17:49:38 2008] [warning]: Bareword found where operator expected at (eval 518) line 1, near /usr/bin ((eval 518):1) [Fri Apr 18 17:49:38 2008] [warning]: (Missing operator
[rt-users] Auto Reply email loop
It seems I have an autoreply loop that I can't seem to stop. While testing my setup I sent a request from one of my machines to my RT instance. When it tried to send the reply to that machine (the requester's email address was [EMAIL PROTECTED]) it got a connection refused since that machine was never setup to receive email and the DNS for that system probably doesn't have an MX record. (I am assuming that since I didn't specify the MX request when I asked our Admins to create it. So now my RT instance is sending an email request every hour and when it gets refused it will try three times and after three refusals goes to sleep for another hour. The mail is originating from the apache user. So is there a place that RT holds these tasks and keeps trying until it succeeds? TIA John J. Boris, Sr. JEN-A-SyS Administrator Archdiocese of Philadelphia Remember! That light at the end of the tunnel Just might be the headlight of an oncoming train! ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] error upgrading from 3.4.5 to 3.6.4 (viaetc/upgrade/3.5.1 script)
I had the same issue several months ago and was never able to get my 3.4 database to upgrade to 3.6. It seemed like the script that was provided was wrong in some way and I could never get it upgraded to the 3.5 schema. Does anyone have any ideas on this? I would love to get my old ticket in use again! Thanks in advance. Sean From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Trenton Taylor Sent: Thursday, April 17, 2008 8:30 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] error upgrading from 3.4.5 to 3.6.4 (viaetc/upgrade/3.5.1 script) I'm trying to upgrade my RT system from 3.4.5 to 3.6.4 via: # command: /opt/rt3.6/sbin/rt-setup-database --action schema \ --datadir etc/upgrade/3.5.1 --dba root --prompt-for-dba-password But I am getting this error: #: Creating database schema. Problem with statement: CREATE TABLE Attachments ( id INTEGER NOT NULL AUTO_INCREMENT, TransactionId integer NOT NULL , Parent integer NOT NULL DEFAULT 0 , MessageId varchar(160) NULL , Subject varchar(255) NULL , Filename varchar(255) NULL , ContentType varchar(80) NULL , ContentEncoding varchar(80) NULL , Content LONGTEXT NULL , Headers LONGTEXT NULL , Creator integer NOT NULL DEFAULT 0 , Created DATETIME NULL , PRIMARY KEY (id) ) TYPE=InnoDB Table 'Attachments' already exists at /opt/rt3.6/sbin/rt-setup-database line 220, SCHEMA line 464. Thanks in advance - Trent Important: The information contained in this e-mail message is confidential and is intended only for the named addressee(s). If the reader of this e-mail message is not an intended recipient (or the individual responsible for the delivery of this e-mail message to an intended recipient), please be advised that any re-use, dissemination, distribution or copying of this e-mail message is prohibited. If you have received this e-mail message in error, please reply to the sender that you have received the message in error and then delete it. Thank you. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] More Mail Errors from RT
Any help would be nice ... == /var/log/mail == Apr 18 15:14:42 rt postfix/pickup[23379]: 3A9DD97C89: uid=51 from=[EMAIL PROTECTED] orig_id=38CF997EE5 Apr 18 15:14:42 rt postfix/cleanup[3476]: 3A9DD97C89: message-id=[EMAIL PROTECTED] Apr 18 15:14:42 rt postfix/qmgr[22295]: 3A9DD97C89: from=[EMAIL PROTECTED], size=2265, nrcpt=1 (queue active) Apr 18 15:14:42 rt postfix/local[3478]: 3A9DD97C89: to=[EMAIL PROTECTED], relay=local, delay=-2952, status=deferred (temporary failure. Command output: RT server error. The RT server which handled your email did not behave as expected. It said: Compilation error at /usr/local/lib/perl5/site_perl/5.8.3/Mail/ Mailer.pm line 117. Stack: [/usr/local/lib/perl5/site_perl/5.8.3/ Mail/Mailer.pm:117] [/usr/local/lib/perl5/site_perl/5.8.3/Mail/ Internet.pm:449] [/opt/rt3/lib/RT/Interface/Email.pm:280] [/opt/ rt3/lib/RT/Interface/Email.pm:741] [/opt/rt3/share/html/REST/1.0/ NoAuth/mail-gateway:61] ) == /opt/rt3/var/log/rt.log == [Fri Apr 18 19:14:42 2008] [debug]: Converting 'us-ascii' to 'utf-8' for text/plain - RE: TN 0801 Full Update (/opt/rt3/lib/RT/I18N.pm:240) [Fri Apr 18 19:14:42 2008] [error]: Disabled User #14964 failed access check for CreateTicket (/opt/rt3/lib/RT/Principal_Overlay.pm:310) [Fri Apr 18 19:14:42 2008] [crit]: No permission to create tickets in the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243) [Fri Apr 18 19:14:42 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 814) line 1. ((eval 814):1) [Fri Apr 18 19:14:42 2008] [warning]: Bareword found where operator expected at (eval 814) line 1, near /usr/bin ((eval 814):1) [Fri Apr 18 19:14:42 2008] [warning]: (Missing operator before bin?) ((eval 814):1) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to use ActivityReports
Hi All, I'm just trying to use your Activity Reports extension, but I'm totally lost. What should I put into the Query textarea? Could anyone give me just one simple example please? We use 3.4.4pre3 Many thanks! Ákos ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] permission problems
This is quite frustrating .. I have a permissions problem which most likely cacades into sending mail problems .. Any ideas? == /opt/rt3/var/log/rt.log == [Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243) [Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator expected at (eval 801) line 1, near /usr/bin ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: (Missing operator before bin?) ((eval 801):1) [Fri Apr 18 20:03:54 2008] [debug]: Converting 'us-ascii' to 'utf-8' for text/plain - RE: TN 0801 Full Update (/opt/rt3/lib/RT/I18N.pm:240) [Fri Apr 18 20:03:54 2008] [error]: Disabled User #14964 failed access check for CreateTicket (/opt/rt3/lib/RT/Principal_Overlay.pm:310) [Fri Apr 18 20:03:54 2008] [crit]: No permission to create tickets in the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243) [Fri Apr 18 20:03:54 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 474) line 1. ((eval 474):1) [Fri Apr 18 20:03:54 2008] [warning]: Bareword found where operator expected at (eval 474) line 1, near /usr/bin ((eval 474):1) [Fri Apr 18 20:03:54 2008] [warning]: (Missing operator before bin?) ((eval 474):1) [Fri Apr 18 20:12:03 2008] [warning]: Encode::Guess failed: decoder is undefined; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:436) [Fri Apr 18 20:12:03 2008] [debug]: Guessed encoding: ascii (/opt/rt3/ lib/RT/I18N.pm:417) [Fri Apr 18 20:12:03 2008] [warning]: Encode::Guess failed: decoder is undefined; fallback to iso-8859-1 (/opt/rt3/lib/RT/I18N.pm:436) [Fri Apr 18 20:12:03 2008] [debug]: Guessed encoding: ascii (/opt/rt3/ lib/RT/I18N.pm:417) [Fri Apr 18 20:12:03 2008] [debug]: About to think about scrips for transaction #52505 (/opt/rt3/lib/RT/Transaction_Overlay.pm:167) [Fri Apr 18 20:12:03 2008] [debug]: About to prepare scrips for transaction #52505 (/opt/rt3/lib/RT/Transaction_Overlay.pm:171) [Fri Apr 18 20:12:03 2008] [debug]: Found 7 scrips (/opt/rt3/lib/RT/ Scrips_Overlay.pm:365) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] permission problems
On Fri, 2008-04-18 at 16:38 -0400, LDB wrote: This is quite frustrating .. I have a permissions problem which most likely cacades into sending mail problems .. Any ideas? == /opt/rt3/var/log/rt.log == [Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243) [Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator expected at (eval 801) line 1, near /usr/bin ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: (Missing operator ) I wouldn't want to swear to it, but I suspect these last two errors point to a problem in your scrips. TTFN -- roger [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] permission problems
On Apr 18, 2008, at 5:38 PM, roger wrote: On Fri, 2008-04-18 at 16:38 -0400, LDB wrote: This is quite frustrating .. I have a permissions problem which most likely cacades into sending mail problems .. Any ideas? == /opt/rt3/var/log/rt.log == [Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243) [Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator expected at (eval 801) line 1, near /usr/bin ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]:(Missing operator ) I wouldn't want to swear to it, but I suspect these last two errors point to a problem in your scrips. TTFN -- roger [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com I am willing to take criticism ... :) Set($rtname , rt.dc.org); Set($Organization , dc.org); Set($Timezone , 'US/Eastern'); Set($DatabaseType , 'mysql'); Set($DatabaseUser , 'user'); Set($DatabasePassword , 'pass'); Set($DatabaseName , 'rt3'); Set($DatabaseHost , 'localhost'); Set($OwnerEmail , '[EMAIL PROTECTED]'); Set($LoopsToRTOwner , 1); Set($StoreLoops , undef); Set($MaxAttachmentSize , 1000); Set($TruncateLongAttachments , undef); Set($DropLongAttachments , undef); Set($ParseNewMessageForTicketCcs , 1); Set($RTAddressRegexp , '[EMAIL PROTECTED]'); Set($SenderMustExistInExternalDatabase , 1); Set($CorrespondAddress , '[EMAIL PROTECTED]'); Set($CommentAddress , '[EMAIL PROTECTED]'); #Sendmail Configuration Set($MailCommand , 'sendmailpipe'); Set($SendmailArguments , ); #Set($SendmailArguments , -oi -t); #Set($SendmailArguments,-oi -t -ODeliveryMode=b -OErrorMode=m); #Set($SendmailPath , /usr/sbin/sendmail); Set($SendmailPath , /opt/rt3/bin/mailx-wrapper); Set($UseFriendlyFromLine , 1); Set($FriendlyFromLineFormat , \%s via RT\ %s); Set($UseFriendlyToLine , 1); Set($FriendlyToLineFormat, \%s of $RT::rtname Ticket #%s\:;); Set($NotifyActor, 0); # Logging Set($LogToSyslog, 'debug'); Set($LogToScreen, 'error'); Set($LogToFile , 'debug'); Set($LogDir, '/opt/rt3/var/log'); Set($LogToFileNamed , rt.log);#log to rt.log # Web interface configuration Set($WebPath , ); Set($WebPath , ); Set($WebBaseURL , https://rt.dnc.org;); Set($WebURL , $WebBaseURL . $WebPath . /); Set($WebImagesURL , $WebURL . NoAuth/images/); Set($LogoURL , $WebImagesURL . rt.jpg); Set($MessageBoxWidth , 72); Set($MessageBoxWrap, HARD); Set($TrustHTMLAttachments , undef); Set($MaxInlineBody, 13456); Set($MyTicketsLength, 10); 1; ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] permission problems
On Apr 18, 2008, at 5:38 PM, roger wrote: On Fri, 2008-04-18 at 16:38 -0400, LDB wrote: This is quite frustrating .. I have a permissions problem which most likely cacades into sending mail problems .. Any ideas? == /opt/rt3/var/log/rt.log == [Fri Apr 18 19:47:13 2008] [crit]: No permission to create tickets in the queue 'NVDB' (/opt/rt3/lib/RT/Interface/Email.pm:243) [Fri Apr 18 19:47:13 2008] [warning]: Warning: Use of require without parentheses is ambiguous at (eval 801) line 1. ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]: Bareword found where operator expected at (eval 801) line 1, near /usr/bin ((eval 801):1) [Fri Apr 18 19:47:13 2008] [warning]:(Missing operator ) I wouldn't want to swear to it, but I suspect these last two errors point to a problem in your scrips. TTFN -- roger [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com Also, my rt.conf file is not sitting with me well either Notice Apache2 module I CANNOT get to load properly ... :( VirtualHost *:443 ServerName rt.dc.org DocumentRoot /opt/rt3/share/html ServerAdmin [EMAIL PROTECTED] LogLevel warn ErrorLog /var/log/apache2/rt_error_log TransferLog /var/log/apache2/rt_access_log PerlSetVar MasonArgsMethod CGI SSLEngine on SSLCipherSuite ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:-LOW:-SSLv2:- EXP:-eNULL SSLCertificateFile /etc/apache2/ssl.crt/rt.crt SSLCertificateKeyFile /etc/apache2/ssl.key/rt.key # this line applies to Apache2+mod_perl2 only # Below line might be incorrect, I had to use: # PerlModule Apache2::compat # mod_perl 2.0.1 from FC4 Linux # PerlModule Apache2 Apache::compat Alias /rt /opt/rt3/share/html PerlModule Apache::DBI PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html AllowOverride All Options ExecCGI FollowSymLinks IfModule mod_access.c Order allow,deny Allow from all /IfModule /Directory Location /rt RewriteEngine On RedirectMatch permanent (.*)/$ $1/index.html AddDefaultCharset UTF-8 SetHandler perl-script PerlHandler RT::Mason /Location /VirtualHost ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT not generating email for CCs/AdminCCs
I think I have a similar issue trying to understand how the CC field works on the Resolve Ticket page. The Watchers CC and Watchers AdminCC work fine (after changing the default scrip #10). When a ticket is resolved they receive an email. Good. But my users also want to add email addresses 'on the fly' to a ticket resolution. Isn't it what this CC field is about? I am not talking about the Watcher CC. Watching the email server log shows that RT does not send anything to the CC field. (This is on RT 3.6.5 updated from 3.6.4). Thanks, Thierry ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT as a intranet portal? Or other suggestions?
I've been happy with TWiki for our internal needs. A wiki-notion of edit-in-place is more suitable for our documentation than RT's notion of serial appends to a thread (ticket). I've also been interested in Trac, but that uses its own built-in wiki and ticketing system. I like the integration Trac provides, but I don't want a second ticketing system or a second wiki. FWIW, it probably would not be too hard to make a twiki plugin that interacted with RT via the REST interface. And probably the reverse, if you wanted some RT interface to twiki (e.g. to use wiki pages instead of RTFM articles). We use Twiki and RT as well, but with no integration. Googling on the subject sometime last year, I did run across references to companies who have done some integration of RT into Twiki, using Mason - but I've been unable to find any concrete information, and it isn't a high enough priority / we don't have the resources at my work place for it. Regards, Kim ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
