Re: [rt-users] scrip not working after upgrade

Hi, I still have exactly the same behaviour : your ticket has been rejeted Status: open Please, everyone, just let me know how YOU warn users that their ticket has been rejected. Nicolas On Fri, 11 Dec 2009 12:52:20 -0800 Ken Crocker wrote: Nicolas, Try this: # Custom Condition #

Re: [rt-users] Question about your Priorityasstring extension

Hello, Cced the list. I think in this extension we wrap the label into a html element with css class. So you can add coloring using CSS. Just checked it and it's the case. Priority label is wrapped into a span with different classes, for example: * ticket-info-priority-normal *

Re: [rt-users] scrip not working after upgrade

You have this behaviour because of value in Custom Condition drop down, it should be user defined. Custom code only used with this condition. On Mon, Dec 14, 2009 at 12:35 PM, Nicolas GUIOT nicolas.gu...@risc-group.com wrote: Hi, I still have exactly the same behaviour : your ticket has been

[rt-users] Custom logo in 3.8

I'm trying to change the logo in 3.8.6, but http://wiki.bestpractical.com/view/ChangeLogo doesn't work. Googling around for the answer gives me multiple references to the instructions on that page not working. Would someone please point out a guide for adding a custom logo to 3.8.6 that

Re: [rt-users] RT 3.8 VMware Appliance?

Try here: http://www.groundtactics.com/wordpress/?page_id=3forumaction=doeditpostforum=2thread=8start=0forumpost=16 -- View this message in context: http://old.nabble.com/RT-3.8-VMware-Appliance--tp26714791p26779968.html Sent from the Request Tracker - User mailing list archive at Nabble.com.

Re: [rt-users] Custom logo in 3.8

Hi David, It works for us in 3.8.6/7. We are currently using a slightly modified version of the patch mentioned in the Wiki, which we also tried to report to the developers: http://rt3.fsck.com/Ticket/Display.html?id=13964user=guestpass=guest but I guess they had trouble getting the web2 style

Re: [rt-users] Custom logo in 3.8

On Mon, Dec 14, 2009 at 1:21 PM, David Griffith dgri...@cs.csubak.edu wrote: I'm trying to change the logo in 3.8.6, but http://wiki.bestpractical.com/view/ChangeLogo doesn't work.  Googling around for the answer gives me multiple references to the instructions on that page not working.  

Re: [rt-users] Custom logo in 3.8

On Mon, 14 Dec 2009, James Moseley wrote: On Mon, Dec 14, 2009 at 1:21 PM, David Griffith dgri...@cs.csubak.edu wrote: I'm trying to change the logo in 3.8.6, but http://wiki.bestpractical.com/view/ChangeLogo doesn't work.  Googling around for the answer gives me multiple references to the

Re: [rt-users] unprivileged users need to log in twice

On Wed, Dec 09, 2009 at 04:49:14PM -0500, Kevin Falcone wrote: On Wed, Dec 09, 2009 at 12:26:53PM -0800, David Griffith wrote: On Wed, 9 Dec 2009, Kevin Falcone wrote: On Wed, Dec 09, 2009 at 11:40:32AM -0800, David Griffith wrote: Go to http://foobar.com/rt and you see the RT login

[rt-users] Trying to Scrip grouping of tickets

The idea here that if a specific device is down and causing an outage to a number of systems, that when the first ticket is created and a CF is set to Outage that it will generate a Parent ticket for the Outage and link any following tickets created for that Outage. For some reason it was

[rt-users] Hyperlink in FCK editor

I am not able to add hyperlink in RT FCK editor. If i check the source in FCK editor, editor is adding Hyprerlinks but when mail send from RT hyper link is removing from message body I am using Request tracker 3.8 in Debian lenny.. Please help if anybody worked on this -Praveen-

Re: [rt-users] Custom logo in 3.8

David Griffith wrote: I'm trying to change the logo in 3.8.6, but http://wiki.bestpractical.com/view/ChangeLogo doesn't work. Googling around for the answer gives me multiple references to the instructions on that page not working. Would someone please point out a guide for adding a custom