Re: [rt-users] AssetTracker 1.2.4b1 and RT-Billing
Hi Christian, I don't know anything about RT-Billing, but I was able to get Asset Tracker up and running on a new RT installation that I did a few months ago. The link in the documentation is incorrect with respect to how to check-out the svn. This is the command you have to use: svn checkout http://asset-tracker-4rt.googlecode.com/svn/at/tags/1.2.4b1 Don't forget, you may have to install svn and you may have to use sudo depending on how you are logged in. As far as I can tell, there is no billing involved with the Asset Tracker plug-in. Hope this helps, Martin On Wed, Feb 24, 2010 at 3:28 PM, Christian Cuvelier christian.cuvel...@attmes.com wrote: Hi there, i just need some information. I´ve searched for a Billing Module for RT and found RT-Billing at http://mattwork.potsdam.edu/projects/wiki/index.php/RT-Billing but there i can´t find any Link to a Download. On this site there´s a hint to AssetTracker and I tried to test it, maybe RT-Billing is included ?! I found AT-1.2.3.zip to download. After a little bit searching I´ve read that it is only for RT version 3.6 and not 3.8. Okay I need Version 1.2.4b1, but i can´t find it. Tried to check it out from googlecode via svn, but the link there is broken. Maybe you have an answer for me where I can download these Extensions ?? Thanks a lot Christian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] AssetTracker 1.2.4b1 and RT-Billing
Hi, just dropped a mail to the owner of the page for RT Billing, let's see what happens. Btw. AT 1.2.4 runs smoothe under RT 3.8.x Torsten 2010/2/24 Christian Cuvelier christian.cuvel...@attmes.com Hi there, i just need some information. I´ve searched for a Billing Module for RT and found RT-Billing at http://mattwork.potsdam.edu/projects/wiki/index.php/RT-Billing but there i can´t find any Link to a Download. On this site there´s a hint to AssetTracker and I tried to test it, maybe RT-Billing is included ?! I found AT-1.2.3.zip to download. After a little bit searching I´ve read that it is only for RT version 3.6 and not 3.8. Okay I need Version 1.2.4b1, but i can´t find it. Tried to check it out from googlecode via svn, but the link there is broken. Maybe you have an answer for me where I can download these Extensions ?? Thanks a lot Christian ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.brumm.me http://www.elektrofeld.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Funky correspondence address headers
Has anyone ever noticed the following sporadic behavior in the 3.8 series (we previously seem to have had this 3.8.1, but I can confirm an instance in 3.8.6): a requestor responds to a ticket with correspondence, and although the template Admin correspondence contains no address headers, the notification's from reply-to are set to the queue's comment address? (We are using friendly from) For the time being I've added explicit reply-to's to the admin templates to address this, but it just doesn't seem right... -- Cambridge Energy Alliance: Save money. Save the planet. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] CommandByMail Extension
Kevin, Did you get my earlier response with the data I used in the Email? Kenn LBNL On 2/23/2010 1:43 PM, Kevin Falcone wrote: On Tue, Feb 23, 2010 at 10:59:51AM -0800, Ken Crocker wrote: I've installed CommandByMail. The instructions describe the ability to create a ticket WITH CustomField values. However, I'm finding this doesn't seem to be true. Do I also need to install an additional extension for this? What did you try, how did it fail, etc etc. You can certainly set Custom Fields with CommandByMail You can also use the ExtractCustomFieldValues extension, depending on what you're doing -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
