Re: [rt-users] Ticket/Display.html is just not controllable

Kevin Falcone wrote: On Wed, May 26, 2010 at 09:46:42AM +0200, Wolfram Huettermann wrote: Hello, I am dealing with Ticket/Display.html. What I found out: - there is NO change in the page source the when you change the Mason-block - I cannot get any information of the callback-functions

[rt-users] Automatically updating list of legal values in combobox custom fields

I have a combobox custom field with a number of possible values, e.g., ‘foo’ and ‘bar’. However, when a user adds a new value, ’baz’, that value is *not* added to the list of possible values (shown the next time a user creates a new ticket). Is this a bug? And if it’s not considered a bug, is

[rt-users] RTAddressRegex and ExternalAuth error

I have installed Net::LDAP in cpan and installed all dependencies. I am getting the following error messages after restarting apache2 (fails): [Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in the config. Not setting this option results in additional SQL queries to

Re: [rt-users] RTAddressRegex and ExternalAuth error

On Thu, May 27, 2010 at 10:41 AM, borngunn...@aol.com wrote: I have installed Net::LDAP in cpan and installed all dependencies. I am getting the following error messages after restarting apache2 (fails): [Wed May 26 18:06:11 2010] [error]: The RTAddressRegexp option is not set in the config.

[rt-users] Odd scrip behavior: false positives are triggered, and modifications are made but not txn rescorded

Hi All, I'm using http://wiki.bestpractical.com/view/RtBounceHandler to detect bounces. I then have the following scrip flag the bounced tickets, which has been in place for months: Custom condition: return 1 unless $self-Subject =~ /Bounce!/; Custom action: 1; Custom clean-up: my $curval =

Re: [rt-users] Automatically updating list of legal values in combobox custom fields

Karl, Nope. It's not a bug. Having the ability to MosifyCustomField merely means that users in a group can select or enter a value for that CF *in a ticket *. In order to change what values can be selected, etc. the privilege AdminCustomField needs to be applied to a group you want to have this

Re: [rt-users] Odd scrip behavior: false positives are triggered, and modifications are made but not txn rescorded

P.S. I was wrong Re: but not txn rescorded, I forgot about HideSystemTransactions -- Cambridge Energy Alliance: Save money. Save the planet. Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com

[rt-users] Error in ExtractCustomFieldValues

Hi, I have installed the ExtractCustomFieldValues module, and it is working perfectlyExcept for the following error in the messages log. This error occurs with every new ticket entered through email. Any ideas? Thank you, Paul Error: May 26 21:06:01 user.err servicedesk

[rt-users] hide custom field from create/modify.html

Hi all Im performing some ajax functions on a custom field with extremely long character lengths. Im linking it to the queue field, so if i select a queue, I get the custom field automatically populated. Im calling the custom field separately in the code through the API and all of this seems

Re: [rt-users] example.com appearing in the headers of email.

On Wed, May 26, 2010 at 09:51:32AM -0800, Jason Maderios wrote: Found it - Page 2223 Set($Organization, value); What is the impact of changing this 3 weeks into deployment? You break existing ticket Links If you search the wiki, I believe someone has written up how to safely modify them

Re: [rt-users] Ticket/Display.html is just not controllable

On Thu, May 27, 2010 at 09:12:55AM +0200, Wolfram Huettermann wrote: Kevin Falcone wrote: On Wed, May 26, 2010 at 09:46:42AM +0200, Wolfram Huettermann wrote: I am dealing with Ticket/Display.html. What I found out: - there is NO change in the page source the when you change the

Re: [rt-users] Automatically updating list of legal values in combobox custom fields

On Thu, May 27, 2010 at 01:53:12PM +0200, Karl Ove Hufthammer wrote: I have a combobox custom field with a number of possible values, e.g., ‘foo’ and ‘bar’. However, when a user adds a new value, ’baz’, that value is *not* added to the list of possible values (shown the next time a user

Re: [rt-users] Error in ExtractCustomFieldValues

On Thu, May 27, 2010 at 10:58:31AM -0700, Dougherty Paul wrote: I have installed the ExtractCustomFieldValues module, and it is working perfectlyExcept for the following error in the messages log. This error occurs with every new ticket entered through email. May 26

Re: [rt-users] hide custom field from create/modify.html

On Thu, May 27, 2010 at 07:27:50PM +0100, G.Booth wrote: Hi all Im performing some ajax functions on a custom field with extremely long character lengths. Im linking it to the queue field, so if i select a queue, I get the custom field automatically populated. Im calling the custom field

Re: [rt-users] RTAddressRegex and ExternalAuth error

Sounds like the RT path is not right. Was it working before? Did you install the ubuntu RT package or got it from bestpractical? Everything was working right until I decide to configure the LDAP authentication... I followed the instructions from best practical and then install the CPAN

[rt-users] id10t error

So I am looking to upgrade RT from 3.8.7 to 3.8.8 and I cannot find the documentation on what options I used to run configure. Is there a way to tell that from my existing version? -- Thanks! Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at

Re: [rt-users] id10t error

The config.log file in the RT 3.8.7 source directory. On Thu, May 27, 2010 at 3:32 PM, Troy Knabe kn...@4j.lane.edu wrote: So I am looking to upgrade RT from 3.8.7 to 3.8.8 and I cannot find the documentation on what options I used to run configure. Is there a way to tell that from my