Sorry, I didn't understand/get anything out of it. Any help?
Date: Thu, 8 Jul 2010 14:30:47 -0400
From: falc...@bestpractical.com
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] TemplateSnippet for requestor's real name
On Thu, Jul 08, 2010 at 02:25:33PM +0200, Jan Olsen
Kevin Falcone wrote:
On Thu, Jul 08, 2010 at 11:50:45AM -0700, Kenneth Crocker wrote:
I noticed that the info for LDAP when using ExternalAuth mentions that
you MUST have a d
filter defined.
My quick question is why? If my regular filter is working, anyone not
meeting that
Hi folks,
I was trying to forward a ticket via forward command on the web GUI
when I received the mail, accent are formated like this : é
Ceci est un ticket transféré dont le numèro est : #60
It seems that it is caused by wrong encoding somewhere
we check out database, apache and encoding
Hello,
I believe it's subject of the email and you're not on the latest RT.
We fixed similar issue once. If you believe that it's different thing
then please send me content you changed and tell what version of RT
you're using.
On Fri, Jul 9, 2010 at 12:31 PM, Georghy fu...@wanagain.net wrote:
Dne 9.7.2010 10:31, Georghy napsal(a):
Hi folks,
I was trying to forward a ticket via forward command on the web GUI
when I received the mail, accent are formated like this : é
Ceci est un ticket transféré dont le numèro est : #60
It seems that it is caused by wrong encoding somewhere
I would like to have the names and values of
Custom Fields display in the interface in the
preferred language of the user.
I found this problem in this thread, but this
answer not solve values.
http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg19109.html
The my problem is
On Fri, Jul 9, 2010 at 3:41 PM, Martin Drasar dra...@ics.muni.cz wrote:
Dne 9.7.2010 10:31, Georghy napsal(a):
Hi folks,
I was trying to forward a ticket via forward command on the web GUI
when I received the mail, accent are formated like this : é
Ceci est un ticket transféré dont le
Hi folks,
I'm searching for a way to create deactivated user by sending a mail to
the rt-mailgate
can you give me some clue to do something like this ?
thanks
--
Cordialement / Greetings
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at
On Fri 9.Jul'10 at 16:53:53 +1200, Francois Marier wrote:
On Fri, 2010-07-09 at 14:51 +1000, Rajesh Singh wrote:
Would the same speed ups apply for 3.8.8?
I haven't tried it on RT 3.8, but I'm pretty sure you'd see similar
effects since the non-optimised graphs I see from a RT 3.8
On Fri, Jul 09, 2010 at 08:55:11AM +0100, Mike Peachey wrote:
If you don't need it, make it the empty string
Have you tested that? I haven't checked within living memory, but my
general recommendation is to use something like (objectClass=ScoobyDoo)
so you guarantee not to match. I'm not
Kevin Falcone wrote:
On Fri, Jul 09, 2010 at 08:55:11AM +0100, Mike Peachey wrote:
If you don't need it, make it the empty string
Have you tested that? I haven't checked within living memory, but my
general recommendation is to use something like (objectClass=ScoobyDoo)
so you guarantee not
On Fri, Jul 09, 2010 at 02:45:14PM +0200, Jesse Vincent wrote:
On Fri 9.Jul'10 at 16:53:53 +1200, Francois Marier wrote:
On Fri, 2010-07-09 at 14:51 +1000, Rajesh Singh wrote:
Would the same speed ups apply for 3.8.8?
I haven't tried it on RT 3.8, but I'm pretty sure you'd see
Hi,
for those not satisfied with PostgreSQL full text search (no substring
support)...
http://wiki.bestpractical.com/view/PostgreSQLFullTextTrgm
Limitations
* minimal word length 3 chars,
* maybe false matches at some conditions
Any comments appreciated
Regards
--
Zito
Discover RT's hidden
We've been running RT since 2001. Our Attachments table in the MySQL
database has reached over 1.3GB in size. What's the best way to go about
cleaning that up?
I had thought that a simple DELETE FROM Attachments WHERE Created
2008* would do the trick. That would easily clean up 2/3s of the
Hi All
I noticed about 60% of all rt.log has a token in the following format
rt-3.8.2-16815-1278696300-880.767036-18...@rt.example.net
and some of those are followed by the ticket number, transaction
number and Scrip number after that
like this
Asif,
Sometimes, depending on the message, the number refers to the script being
acted on or a user ID or a QueueID, etc. That's about all I know.
Kenn
LBNL
On Fri, Jul 9, 2010 at 10:52 AM, Asif Iqbal vad...@gmail.com wrote:
Hi All
I noticed about 60% of all rt.log has a token in the
Hi all,
I am trying to install RT 3.8.8 on a RedHat Enterprise 5.5 server. I've been
able to get most of the dependencies installed except I am running into an
XML::RSS dependencies error and an XML::Parser error. Has anyone else run into
this issue installing RT on RHEL5 servers? Does anyone
Enter into Perl:
perl -MCPAN -e shell
Have perl recomend updateds:
r
Update the XML::RSS and XML::Parser modules and any others that RT is
using.
Kevin W. Gagel
Network Administrator
College of New Caledonia
My Blog:
http://mail.cnc.bc.ca/blogs/gagel
My Shared Files:
This is the error I’m getting from testdependencies:
XML::RSS ...MISSING
Can't locate XML/Parser.pm in @INC (@INC contains:
/usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi
/usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl
I am running 3.8.8 and am trying to add the cloning to the asset tracker
using this:
http://code.google.com/p/asset-tracker-4rt/wiki/AssetCloning
Where does the first section go? I already have a Default file, and
don't understand where to install that.
Everything I try to do, either
cd into:
/root/.cpan/build/XML-Parser-2.36-ak0ybX
I've found that I can trace problem's a little better by trying to do
it manually.
Try running make from there and see if you get anything more meaning
full in terms of error messages.
If make works then try make test. That may or may not
On Sat 10.Jul'10 at 10:10:33 +1200, franc...@catalyst.net.nz wrote:
On Fri 9.Jul'10 at 16:53:53 +1200, Francois Marier wrote:
I haven't tried it on RT 3.8, but I'm pretty sure you'd see similar
effects
since the non-optimised graphs I see from a RT 3.8 instance are very much
like the
Hi,
If RT installed in default location /opt/rt3 then put it where the
page says to put it:
/opt/rt3/local/html/Callbacks/AssetTracker/AssetTracker/Elements/Tabs/Default
On Sat, Jul 10, 2010 at 1:13 AM, Mark Jenks
mark.je...@iodincorporated.com wrote:
I am running 3.8.8 and am trying to add
On Fri, Jul 9, 2010 at 8:05 PM, Ruslan Zakirov r...@bestpractical.com wrote:
Asif,
It's message id generated by RT or message id of an incomming mail.
It looks like this message id is made out of few components like
rt version, epoch time, ticket id, scrip id and few other numbers
with `-' or
RT 3.8.8 - Can a superuser reset a users password?Yes this got me too. Supply
the admin password
From: Foggi, Nicola
Sent: Friday, July 09, 2010 6:22 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT 3.8.8 - Can a superuser reset a users password?
Hey Everyone,
So under
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