How do I pre-fill a field(e.g. the subject fill or description field). .i.e how
do I modify RT so that when I click 'new ticket' the subject or description
fill would already have text that I entered somewhere else?
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year --
I have a simple php page I use for my users to submit tickets that utilizes the
commandbyemail plugin to set fields like subject, duedate, priority and to add
an admincc. I am not near my office network, but if you're interested, I can
post the page code or upload it. It supports attachments as
I would be interested in seeing your solution, though I don't know if I'd be
able to use it. Can't I prefill the fields with a scrip?
On Sat, 16 Oct 2010 23:27:26 +, Joe Harris wrote:
I have a simple php page I use for my users to submit tickets that
utilizes the
If you're coming from another page, you can post the value of the fields you
want. Look at share/html/Ticket/Create for the variable names.
If you want to put default values, create a callback for Ticket/Create that
would fill the required fields.
--
Mathieu Longtin
1-514-803-8977
On Sat, Oct
