If you're coming from another page, you can post the value of the fields you want. Look at share/html/Ticket/Create for the variable names.
If you want to put default values, create a callback for Ticket/Create that would fill the required fields. -- Mathieu Longtin 1-514-803-8977 On Sat, Oct 16, 2010 at 7:50 PM, Jason Edgar <superj...@gmail.com> wrote: > I would be interested in seeing your solution, though I don't know if I'd > be able to use it. Can't I prefill the fields with a scrip? > ------------------------ > On Sat, 16 Oct 2010 23:27:26 +0000, Joe Harris wrote: > > I have a simple php page I use for my users to submit tickets that > > utilizes the commandbyemail plugin to set fields like subject, > > duedate, priority and to add an admincc. I am not near my office > > network, but if you're interested, I can post the page code or > > upload it. It supports attachments as well, but I limit them to 2MB > > within the php code (which can be changed). > > > > Let me know if there is interest. > > > > Joe > > > > Sent from blackberry > > > > -----Original Message----- > > From: Jason Edgar <superj...@gmail.com> > > Sender: rt-users-boun...@lists.bestpractical.com > > Date: Sat, 16 Oct 2010 18:14:30 > > To: <rt-users@lists.bestpractical.com> > > Reply-To: superj...@gmail.com > > Subject: [rt-users] how to pre-fill fields? > > > > How do I pre-fill a field(e.g. the subject fill or description > > field). .i.e how do I modify RT so that when I click 'new ticket' > > the subject or description fill would already have text that I > > entered somewhere else? > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this > > year -- Learn how to get the most out of RT! > > > > RT Training in Washington DC, USA on Oct 25 & 26 2010 > Last one this year -- Learn how to get the most out of RT! >
RT Training in Washington DC, USA on Oct 25 & 26 2010 Last one this year -- Learn how to get the most out of RT!