Re: [rt-users] migrating from MySQL to Postgres? - SUCCESS!

Hi. Thanks for your work and the detailed instructions. I tried migrating earlier, but I had trouble with non-ASCII characters (all rows with non-ASCII characters were skipped), so I put this on ice for the time being. Will this work now, after your change #2 mentioned below? /Johan

Re: [rt-users] Running /opt/rt4/sbin/rt-clean-sessions and general speed of rt.

On Wed, Jun 29, 2011 at 04:45:23PM -0400, Kevin Falcone wrote: Final question that stands is: how to decrease number of worker processes in both starman and normal rt-server? When you run rt-server, you'll note the following line: Plack::Handler::Starlet: Accepting connections at

[rt-users] Show tickets depending on creator and not owner

Hi guys, just started with rt 4.0.1 and it is really great, but one question: Is there a way to show the tickets for the customers (unprivileged users) not only when they are assigned to it but also because they are the creator of a ticket? So to say I would like that a creator of a ticket can

Re: [rt-users] migrating from MySQL to Postgres? - SUCCESS!

Johan, Thanks for your work and the detailed instructions. I tried migrating earlier, but I had trouble with non-ASCII characters (all rows with non-ASCII characters were skipped), so I put this on ice for the time being. Will this work now, after your change #2 mentioned below? I can't say

[rt-users] RTx::RightsMatrix - compatible with RT 4?

I just installed RTx::RightsMatrix into a fresh install of RT 4.0.1 using the recipe in the README file, and after stopping and starting Apache, I don't see anything extra on the Tools/Configuration/Tools menu. Am I doing something wrong, or is RTx::RightsMatrix too old? Thanks, Kevin

[rt-users] Rights for creating custom fields

Is it possible to set up a 'queue admin' group that can create and otherwise administer custom fields for tickets in a particular queue? Under Global Group Rights, I have enabled AssignCustomFields, AdminCustomField, and AdminCustomFieldValues. The members of group G can create a ticket custom

[rt-users] Scrolling marguee or info window

I'm looking for an info bar of some sort that I could put on users' dashboards for announcements. It would be nice to notify users of updates, new features, important dates and events, etc. Is anyone aware of anythihng like that? It doesn't have to scroll but it should display text that updates

Re: [rt-users] Rights for creating custom fields

Kevin, The rights work like this: *SeeCustomField* - allows the members of the group given this right to actually see the ticket field and it's current value in the ticket display (regardless of the Queue). *ModifyCustomField* - allows the members of the group given this right to actually modify

Re: [rt-users] RTx::RightsMatrix - compatible with RT 4?

I haven't reviewed RT4 yet. If you figure out why it isn't working feel free to send me a patch and I can work on a new release. -Todd (RightsMatrix author) On Thu, Jun 30, 2011 at 11:52 AM, Murphy, Kevin murph...@email.chop.edu wrote: I just installed RTx::RightsMatrix into a fresh install of

Re: [rt-users] Show tickets depending on creator and not owner

Fabian, What is the relationship of your creator and the ticket Owner and the ticket Requestor? Are they usually the same? Do the tickets get created via email or WebUI? Kenn LBNL On Thu, Jun 30, 2011 at 8:34 AM, Fabian Unfried funfr...@zebra.com wrote: Hi guys, just started with rt 4.0.1

[rt-users] Creating a ticket with multi-line comments via REST

All, I'm trying to create a ticket via the REST API on RT 3.8.7 where the 'Text:' field contains a multi-line string. The ticket gets created with only the first line if the CRLFs are left in the string, and I haven't been able to find any way to escape the CRLF character(s). Is there a way

[rt-users] CustomField - Mandatory not working

To list, I just ran across an odd occurence in a ticket. I have a Queue that uses several Custom Fields, only 1 of which is set to Mandatory for validation. Whil ein the ticket, I made changes to various ticket fields (none of them Cf's) and I got the expected error when I tried to save the

Re: [rt-users] ExternalAuth for requestors but not privileged users?

RT-Authen-ExternalAuth falls back to internal auth if the username / pass doesn't match in LDAP I'm sure I saw something about this a little while ago, but I can't find it now. Sorry if this is rehashing old material... Is there any way to have RT-Authen-ExternalAuth try more than one LDAP

[rt-users] Faking {$Transaction-Content()}

From what I understand (thanks trs), in an on Owner Change event you cannot rely on using {$Transaction-Content()} to copy the last message/correspondence in a given ticket because no transaction was created. So, how can you fake it in an template? If the content was only a text file, it is

[rt-users] configure scrip message in error_log

Hi, I have inherited 2 instances of RT (v3.8.4) running on Mac OS X 10.5.8. One instance is logging scrip messages to the apache2 error_log. E.g. when an comment or correspondence action occurs, it is possible to see the scrip messages in one apache2 error_log but not the other. The

Re: [rt-users] Creating a ticket with multi-line comments via REST

On Thu, Jun 30, 2011 at 06:29:30PM +, Steele, Michael wrote: I'm trying to create a ticket via the REST API on RT 3.8.7 where the `Text:' field contains a multi-line string. The ticket gets created with only the first line if the CRLFs are left in the string, and I haven't