We had the same problem (FreeBSD 8.1, rt-3.8.10,
p5-RT-Authen-ExternalAuth-0.09, apache-2.2.19, ap22-mod_fastcgi-2.4.6_1).
Replacing mod_fastcgi with mod_perl (ap22-mod_perl2-2.0.5,3), solved the
problem.
Regards
--
Vladimir Nikolic | Sistemski administrator / System Administrator
Amis |
@ktm:
thanks for your suggestions
another one which programm gives me reliable results to optimize the
rt website which one do you use is it necessary to run the program
on the server or it can be run on clients also for realistic conditions.
best regards john s.
--
OK thanks Kevin for your help.I'll dig through 3.8.9 changes.
Regards;
Roy
Visit our website today www.daisygroupplc.com
Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire
BB9 5SR
Company Registration Number: 4145329 | VAT Number: 722471355
Daisy Communications
On 12 Jul 2011, at 23:10, Yan Seiner wrote:
This explains why I have not been able to get this to work. :-)
I am trying to figure out some way of tagging specific transactions. I
have users who upload specific documents, or make specific comments, that
need to be tagged a certain way.
Hello list,
I have an RT 3.8 installation and I want to set up HTTPS (no mixed content,
everything over HTTPS).
Anyone can tell me how to do that (and sorry for the noob question) ?
Thanks in advance
2011 Training: http://bestpractical.com/services/training.html
Hello Brahim
You can do this over the webserver apache with ssl certificate
best regards john
--
View this message in context:
http://old.nabble.com/Setting-up-HTTPS-on-RT-3.8-tp32051984p32052627.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
Sorry, I know this is an older email
http://www.gossamer-threads.com/lists/rt/users/73345?search_string=offline%20resolved%20date;#73345
but I am trying to do this and have a question about what the last person
suggests. I can't find that code in the CreateTicket code like suggested, I am
sure
# more rt3.conf
VirtualHost *:80
ServerName rt.domain.com
ServerAdmin root@localhost
DocumentRoot /opt/rt3/share/html
Alias /robots.txt /var/www/html/robots.txt
RewriteEngine On
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}
AddDefaultCharset
On Wed, Jul 13, 2011 at 09:10:13AM +1000, Joanne Keown wrote:
Does anyone know of a more elegant way of dealing with that number of
Tickets? Because I have to put all my CF's applying to Tickets, I
have over 20 CF's to deal with. It would be nice to be able to
arrange/group them on the screen
Hey... is it possible to:
1. automatically set the owner of a ticket to the creator of the ticket?
2. automatically change the owner of a ticket to whomever comments on the
ticket?
2011 Training: http://bestpractical.com/services/training.html
On Wed, Jul 13, 2011 at 11:17:47AM -0400, Chris Hall wrote:
Hey... is it possible to:
1. automatically set the owner of a ticket to the creator of the ticket?
2. automatically change the owner of a ticket to whomever comments on the
ticket?
Yes. There should be an example Scrip for
On Wed, Jul 13, 2011 at 11:17 AM, Chris Hall hir...@gmail.com wrote:
Hey... is it possible to:
1. automatically set the owner of a ticket to the creator of the ticket?
2. automatically change the owner of a ticket to whomever comments on the
ticket?
You should be able to write scrips to
Kevin Falcone falcone at bestpractical.com writes:
Out of curiousity, why was an old version of RT-Authen-ExternalAuth in
your RT tree? Did you upgrade in-place rather than into a clean
directory?
Yes, this was an upgrade-in-place. I inherited the upgrade from someone
else who did the
thanks guys, yeah, scrips are doing the job. #1 has been taken care of w/ a
scrip I found on the wiki. #2 eludes me, but I'm working on it. Used this
for #1
Description: AutoSetOwner
Condition: On Resolve
Action: User Defined
Custom action preparation code:
return 1;
Custom action cleanup
On Wed, Jul 13, 2011 at 03:37:19PM +, Roberto Hoyle wrote:
Kevin Falcone falcone at bestpractical.com writes:
Out of curiousity, why was an old version of RT-Authen-ExternalAuth in
your RT tree? Did you upgrade in-place rather than into a clean
directory?
Yes, this was an
On 7/13/2011 12:16 PM, Nick Kartsioukas wrote:
I just wanted to send a general thank-you out to the list. All the
interactions I've seen on here have been professional, polite, and
helpful. I can't say the same about some other open-source project
lists I've followed, so this is quite nice :)
Has anyone come up with a clever way to audit
changes? Is there something built-in that I
am missing?
I'd like to know, for *one* example, when someone
defines a new custom field (global or the queue
name it was done in, the field name, etc).
We're using RT 3.8.7, soon to 3.8.10
2011
On 7/12/2011 11:11 PM, Jeff Blaine wrote:
On 7/12/2011 10:36 PM, Jeff Blaine wrote:
Hmm, you're right. I just imported principal and
cachedgroupmembers again -- this time fully. Not
sure what went wrong, but I'll go back and redo
group and groupmember as well, then run rt-validate
again.
Hi,
I have a huge(2M Tickets, ~500 tickets/day) 3.8.1 RT installation and
I'm trying to upgrade to 4.0.1.
I'm facing some performance problems on my staging server(it's almost
the same spec as my production server).
I'm using on 3.8.1:
Alias /rt/ /opt/rt3/share/html/
Directory
On Wed, Jul 13, 2011 at 11:42 PM, Wagner Sartori Junior
wsart...@gmail.com wrote:
The question is: How can I assign the Mason variables(StaticSource,
BufferSize, Preloads, ...) on RT4?
In RT4 and 3 as well you can use the following option in the config to
set mason's properties:
On Wed, Jul 13, 2011 at 9:56 PM, Jeff Blaine jbla...@kickflop.net wrote:
I'd like to know, for *one* example, when someone
defines a new custom field (global or the queue
name it was done in, the field name, etc).
Do you want to do something when a new CF created? For example send a mail?
You
We have a CF named 'ServiceTag' and we want to ensure a value is provided
before a ticket can be resolved.
Here's what we already have working:
1. We created a Callback on Update.html which checks whether the user is
a. trying to resolve and b. has provided a service tag. If not, we do
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