Hi,
we are using plugin externalauth with phpass(special hash method)
after puting password to RT(Web interface) we get error:
Can't use string (user password) as a HASH ref while strict refs
in use at /usr/local/share/perl/5.10.1/Authen/Passphrase/PHPass.pm
line 340.
How we could
Recently when trying to edit some queues configuration in rt 4.0.4 and I got:
Wide character in subroutine entry at
/usr/share/perl5/vendor_perl/Cache/FileBackend.pm line 201.
where that's subroutine _Build_Unique_Key and the line is return sha1_hex(
$p_key );
The workarounds I came
Hello,
When I try extract an article, I have this message on ticket:
Use the dropdown menus to select which ticket updates you want to
extract into a new article. You can insert ticket content into any
freeform, text or wiki field.
But the dropdown Field is empty. Should have an yes
Hi,
Your nearly there :-)
I've had similar problems when making scrips where you compare two string
values.
The == symbols somehow are ignored making the scrip basically execute all
if statements regardless of the condition. (kinda annoying)
I've solved this for myself by using this to compare
You'll have to create at least one CF specifically for Articles (text area
type) and apply it to the articles. After that you should be able to select
that CF when creating an article.
We use two CF's, one for the question and another for the answer. (very
basic)
-- Bart
Op 28 november 2011
Thank You for you help!
Luciano
De: pleh.i...@gmail.com [mailto:pleh.i...@gmail.com] Em nome de Bart
Enviada em: segunda-feira, 28 de novembro de 2011 12:24
Para: Luciano Ernesto da Silva
Cc: RT-Users@lists.bestpractical.com
Assunto: Re: [rt-users] Select Especif Comments from an Ticket
So the quick search panel works wonderfully for one set of users. Another
would like a different QuickSearch panel that lists tickets by Owner and
Status rather than Queue and Status. Is there a simple way to duplicate this
into another panel such as QuickSearchOwner and add it to their page?
---
I figured out what I was doing wrong. Thanks, Kenn.
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kenneth Crocker
Sent: Friday, November 25, 2011 5:25 PM
To: RT User List
Subject: Re: [rt-users] Permissions question
Mike,
I'm not
On Mon, Nov 28, 2011 at 5:24 PM, Bart b...@pleh.info wrote:
I've had similar problems when making scrips where you compare two string
values.
The == symbols somehow are ignored making the scrip basically execute all if
statements regardless of the condition. (kinda annoying)
In Perl you
This is perfect eq save my life :) thanks for your inputs Bart And Ruslan
one more time.
The last part to finalize the internationalization is to hide SLA global CF...
but I will figure this out tomorrow.
RT IS GREAT !!!
Christophe Soula
Information Technology Manager Europe
HACH LANGE
Dear Ruslan,
After trying this setting for the business hour I realize that the SLA
functionality is then broken : if I create a ticket with this setup I have no
automation in due date and start date.
%RT::ServiceBusinessHours = (
'US1' = {
0 = { Name = 'Sunday', Start
On Mon, Nov 28, 2011 at 9:30 PM, Soula, Christophe
cso...@hach-lange.com wrote:
Dear Ruslan,
[snip]
FYI :
Business::Hours 0.10
For over midnight shifts you need 0.10_01 version. It's a release for
testing and you can not install it via cpan shell. Install it
manually.
Business::SLA 0.05
On Mon, Nov 28, 2011 at 6:48 PM, Vance Walsh
vance_wa...@concordacademy.org wrote:
So the quick search panel works wonderfully for one set of users. Another
would like a different QuickSearch panel that lists tickets by Owner and
Status rather than Queue and Status. Is there a simple way to
Hi,
It would be helpful to get stack trace for this error.
2011/11/28 Arkadiusz Miśkiewicz ar...@maven.pl:
Recently when trying to edit some queues configuration in rt 4.0.4 and I got:
Wide character in subroutine entry at
/usr/share/perl5/vendor_perl/Cache/FileBackend.pm line 201.
Did not get the _01 t
So now I confirm with the released 0.10_01 works at RT level and I get again
with the new config SLA extension working fine in my environment.
This is my config if can help :
%RT::ServiceBusinessHours = (
'US1' = {
0 = { Name = 'Sunday',
I need to set up a status board - something like the displays at airports.
The board needs to auto-login on startup as a particular user.
I found this:
http://requesttracker.wikia.com/wiki/PersistentSessions
Which is close but it will affect all users. I'm looking to do this for
one user
On Mon, November 28, 2011 2:05 pm, Yan Seiner wrote:
Is anyone aware of an extension that works as a status board or info
board?
Following up on this, is there any way to get RT to go directly to a
specific search result (instead of home page) and also directly to the
history display of a
Hi List,
This is no longer a problem for us, because we will be running RT on its
own separate server. But in case anyone is interested...
When we installed RT v4.0.4 on our production linux Apache2/ModPerl
server, we discovered a conflict with other Mason/ModPerl applications.
When we
Not sure about the persistant login plugin, never tried it. We do something
similar where we rely on our browser for logging in a user and keeping it's
session active/remember the session if it restarts. But the link you've
posted seems pretty nice and I think it would do the trick, since it works
On Tue, Nov 29, 2011 at 3:32 AM, jim.h.be...@frb.gov wrote:
Hi List,
This is no longer a problem for us, because we will be running RT on its
own separate server. But in case anyone is interested...
I believe the following option may help:
20 matches
Mail list logo
