Re: [rt-users] perlbrew/cpanm installation on centos 6

2012-06-09 Thread Natxo Asenjo
On Sat, Jun 9, 2012 at 12:57 AM, Kevin Falcone falc...@bestpractical.comwrote: On Fri, Jun 08, 2012 at 10:07:16PM +0200, Natxo Asenjo wrote: On Fri, Jun 8, 2012 at 5:34 PM, Thomas Sibley t...@bestpractical.com wrote: My rt.conf apache virtual host config: FastCgiServer

Re: [rt-users] perlbrew/cpanm installation on centos 6

2012-06-09 Thread Natxo Asenjo
On Sat, Jun 9, 2012 at 8:17 AM, Natxo Asenjo natxo.ase...@gmail.com wrote: With FastCgiIpcDir *and* the dir with permissions 777, it works blocking some images: [Sat Jun 09 08:15:28 2012] [error] [client 192.168.0.160] FastCGI: invalid (dynamic) server

Re: [rt-users] Modify AutoOpen script

2012-06-09 Thread Ruslan Zakirov
Failed how? What have you tried? You are in right direction. You can use custom condition instead of modifying action. Ruslan from phone. 08.06.2012 11:46 пользователь Kamil Gmyrek ka...@nvt.pl написал: Hello, I want to modify the On Correspond Open Tickets acript not to change ticket status

Re: [rt-users] Scrip/template Notify parent ticket owner on resolve?

2012-06-09 Thread Ruslan Zakirov
There are two solutions on the wiki that either open parent or put a comment on it. One solution triggers when any dependency is resolved, another when all child tickets are resolved. It is there for ages. Ruslan from phone. 04.06.2012 21:05 пользователь Jeff Blaine jbla...@kickflop.net написал:

[rt-users] R: [SLA] Custom (and very imperfect) solution for parking stalled tickets

2012-06-09 Thread Scotto Alberto
Yep, I think it would be cool. But you should also help me dealing with assumption #2: I'd like to disallow the modification of the tickets' attributes involved. Maybe not to everyone; maybe we could work with ACEs, splitting the ModifyTicket right in ModifyTicket and ModifyDates, or something

[rt-users] R: [SLA] Custom (and very imperfect) solution for parking stalled tickets

2012-06-09 Thread Scotto Alberto
Much better, following KISS rule: we could simply use hidden CFs to store temporary values! This way it's much cleaner, isn't it? The only pain is that I would have to reconfigure ACL, since I used to give Everyone the SeeCustomField right. BTW ACL is not much featured at all... In this case it

Re: [rt-users] [SLA] Custom (and very imperfect) solution for parking stalled tickets

2012-06-09 Thread Ruslan Zakirov
On Sat, Jun 9, 2012 at 10:17 PM, Scotto Alberto al.sco...@reply.it wrote: Much better, following KISS rule: we could simply use hidden CFs to store temporary values! This way it's much cleaner, isn't it? Have you seen Attributes class/table in RT. It's designed for such things. Store

[rt-users] SeeGroupDashboard - trying to let group A see group B's dashboards

2012-06-09 Thread Scotto Alberto
I'm trying to let group A see group B's dashboards, where A and B are not related as subgroups What I did was: Went to Admin/Groups/GroupRights.html?id=group_b_id Typed 'A' in the field Add group Ticked SeeGroupDashboard right. But it doesn't work. May be some kind of a bug in the ACL system?

Re: [rt-users] RT REST parser on php (json? xml?)

2012-06-09 Thread Sam Schmidt
I just finished adding a parser to my PHP RT library here: https://github.com/dersam/RTPHPLib It should parse most responses from RT into an array (at least as far as I've tested).