On Wed, Feb 27, 2013 at 10:28:35PM +0100, Diego Roccia wrote:
With the second box I'm experiencing some problem in configuring it exactly
as they asked me.
The problem is the Take link. I want it not to take the browser on the
ticket page, but to stay on dashboard page (reloading it)
Is
On Thu, Feb 28, 2013 at 09:15:38AM +0800, Craig Ringer wrote:
I've noticed a feature we've come to rely on in Eventum, our old support
system, that I can't seem to find in RT. It must've come up for people
here so I'm wondering how you handle it.
Sometimes customers send passwords and other
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On 02/28/2013 06:20 PM, Dominic Hargreaves wrote:
And the shredder will need superuser access too. I guess you'd want to
be pretty careful about who you let erase data from the database in this
way, so depending on your organisation this may or
On 28 Feb 2013, at 01:15, Craig Ringer cr...@2ndquadrant.com wrote:
Hi all
I've noticed a feature we've come to rely on in Eventum, our old support
system, that I can't seem to find in RT. It must've come up for people
here so I'm wondering how you handle it.
Sometimes customers
Hello,we're running request tracker 4.0.7-4~bpo60 on debian stable. I have setup approvals for one queue, which works fine, except the the most recently added user.For this user, no approval notification mails are sent, and the approval ticket stays in state new. For the other, they are notified,
Hi all
If using the RT::Extension::SLA module with Response, KeepInLoop and
Resolve in a single SLA definition, is there any way for privileged
users to see what action is required to satisfy the SLA?
In particular, can they tell if they just need to reply to a ticket, or
if the ticket must be
Dnia 2013-02-28, czw o godzinie 18:47 +0800, Craig Ringer pisze:
On 02/28/2013 06:20 PM, Dominic Hargreaves wrote:
And the shredder will need superuser access too. I guess you'd want to
be pretty careful about who you let erase data from the database in this
way, so depending on your
On Wed, Feb 27, 2013 at 06:13:49PM +, Edsall, William (WJ) wrote:
I've created a project dashboard which we would like the general community
to access without
any special privileges. By default, the user is unprivileged and can only
see SelfService. We
do not want to mark users
On Wed, Feb 27, 2013 at 06:19:21PM +, Edsall, William (WJ) wrote:
In group rights - the option to `Join or leave group` under Staff rights
is checked.
Where does a user with these privileges access the join or leave group
functions?
In the Group Admin Page, they're going to need
The dashboards show a summary of unresolved and resolved tickets for a
particular queue. We have separate dashboards for separate queues.
There is nothing in particular that we wish to hide - I think allowing everyone
to be privileged by default would be OK for us unless someone convinces me
On Wed, Feb 27, 2013 at 12:41:13PM -0800, Thomas Sibley wrote:
On 02/27/2013 09:14 AM, John Buell wrote:
Hm, thanks for pointing that out Kevin. I had been using: Mysqldump
--opt --add-drop-table --single-transaction -u rt_user -pPassword -h
localhost rt4 rt4-mysql-backup-`date %Y%m%d`
On Wed, Feb 27, 2013 at 09:11:51PM +, olavo wrote:
We recently upgraded from ver 3.6 to ver. 4.0.9,and one of the things a we
noticed was that old ticket links are lost and we can no longer see the
references in history of each ticket.
The links are probably lost due to change in
- Original Message -
From: Kevin Falcone falc...@bestpractical.com
I filed http://issues.bestpractical.com/Ticket/Display.html?id=22893
so someone will look at that doc and update.
Am I really the first person to notice that Basics does not include the
full Ticket title, so that when
Edsall, William (WJ) wjeds...@dow.com wrote:
The dashboards show a summary of unresolved and resolved tickets for a
particular queue. We have separate dashboards for separate queues.
There is nothing in particular that we wish to hide - I think allowing
everyone to be privileged by default
Hi all,
This is kind of a weird one. We've had RT 3.6.5 up and running great for over
three years (and version 2.something for probably 8 years before that) and just
today we've seen a change in how emails to queue watchers come across.
Previously, any email RT sent out when a ticket was
Hi all
I was just surprised to find that SelfService (Unprivileged) users don't
seem to be able to set their own time zone or language in
SelfService/Prefs.html . It only shows a password change UI.
I've had a look at html/SelfService/Prefs.html and see no code for other
fields.
Is there a
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