On Thu, Sep 05, 2013 at 08:10:37AM +1000, Sam Wilson wrote:
>Turns out this was a pebkac issue for me. We had set a SubjectTag for each
> queue rather than
>using the sitename. After removing the individual subjecttags this is
> working correctly.
Subject Tags, set on the Queue Admin pag
Turns out this was a pebkac issue for me. We had set a SubjectTag for each
queue rather than using the sitename. After removing the individual
subjecttags this is working correctly.
Cheers,
Sam
On Thu, Sep 5, 2013 at 5:19 AM, Kevin Falcone wrote:
> On Wed, Sep 04, 2013 at 12:53:29PM +1000, Sam
On Wed, Sep 04, 2013 at 12:53:29PM +1000, Sam Wilson wrote:
>Hi rt-users,
>I have configured a multiple queue RT instance with mailgate as follows,
> we create new tickets
>in the support queue before moving them to specific queues to be worked on
> and closed.
>supp...@example.co
Hi all!
I have my RT instance set up to have a Change Management queue with the hidden
"_Approvals" method (works awesome by the way). Tickets in this queue have a
Custom Field set for an "Impact to user" level. I would like to be able to see
this CF value as a column in the search results of t
On Wed, Sep 4, 2013 at 2:45 PM, Thomas Bätzler wrote:
> Hi,
>
> Nathan Cutler wrote:
>
> > > Find `sub Next` in lib/RT/Extension/MergeUsers.pm, put logging or
> printing
> > > debug statements there to check what is going on.
> >
> > OK, I'll try that. I ran some more tests on my testing RT instan
Hi,
thanks for the hint, but this doesn’t solve the issue yet.
I have done the following. I have tested the KRB5 setup on the host directly.
This works fine.
I see this in the logs on the RT host.
Accessing the RT host directly:
[Wed Sep 04 14:00:10 2013] [debug] src/mod_auth_kerb.c(1628): [c
Hi,
http://www.gossamer-threads.com/lists/apache/dev/370306
On Wed, Sep 4, 2013 at 10:37 AM, Oliver Weinmann <
oliver.weinm...@telespazio-vega.de> wrote:
> Hi,
>
> ** **
>
> there are these settings in RT:
>
> ** **
>
> # tells RT to use the REMOTE_USER provided by the web server
>
Hi,
Nathan Cutler wrote:
> > Find `sub Next` in lib/RT/Extension/MergeUsers.pm, put logging or printing
> > debug statements there to check what is going on.
>
> OK, I'll try that. I ran some more tests on my testing RT instance.
> Here's what I just found out:
>
> When no users are merged, the
This got directed to my personal mail by mistake -- forwarding to the list.
-- Forwarded message --
Dear Concern,
I need help on RT.I am new to linux and RT we have previously have RT
3.6.5 now with the help of my friend I have upgraded it to 3.8.0
I am facing two issues.
1.Whi
Hello,
We use RT 4.0.13, We customized our installation by some scrips. Part of
them have to work in TransactionBatch mode.
One of the scrips changes the ticket owner on queue change. This is done by
scrip working in mentioned TransactionBatch mode.
When the queue is changed on Basics screen (Ti
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