Yes sorry you're right !
I had in my 2 users the mail and now the field requestor is filled by
default with the mail and the expected behavior works !
Now i'm going to test IgnoreOnStatus to see if we can stop SLA on specific
ticket status.
Many thanks for your time and your advices, it was very
How do I add a custom global HTML header metadata for all RT content?
One of our customers does content filtering and does not permit access if we do
not have meta info on all of our HTML; I need to get something like this on all
RT generated pages:
meta name=Keywords content=RT, project,
Thanks for your responses. It sounds that the better option is to build a
new VM (Hyper-V Supported). Some questions ..
* When I build the VM, what type of configuration must I do? Is it just
the OS, or do I also install RT (what version)?
* What directories (objects) must I backup, in
Hello,
This is not an easy issue to work out - I'm sorry for repeating this
question but last time I answered myself and then realized the answer
wasn't going to work out. Anyway here goes...
I have a CF called Classification where we classify a ticket based on a
scoring system for keywords in
Is there a way I could just globally turn off all the read capability to
the REST server? Basically I have data I wish to keep private and it would
be a security risk if someone can read tickets using REST. I believe I can
fix this with permissions but I'd rather just completely remove any read
Trying to get from 4.0.16 to 4.2.0rc5.
Make upgrade and make database-upgrade go fine, but when I restart Apache I
get:
root@help:/tmp/rt-4.2.0rc5# /etc/init.d/apache2 restart
Syntax error on line 44 of /etc/apache2/sites-enabled/000-default:
Can't locate Symbol/Global/Name.pm in @INC (@INC
On Wed, 2013-10-02 at 21:26 -0500, Max McGrath wrote:
Trying to get from 4.0.16 to 4.2.0rc5.
Make upgrade and make database-upgrade go fine, but when I restart
Apache I get:
root@help:/tmp/rt-4.2.0rc5# /etc/init.d/apache2 restart
Syntax error on line 44 of
Nope...definitely did that step:
root@help:/tmp/rt-4.2.0rc5# make testdeps
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql
--with-fastcgi
perl:
=5.10.1(5.14.2) ...found
users:
rt group (www-data) ...found
bin owner (root) ...found
libs owner (root)
On Wed, 2013-10-02 at 21:53 -0500, Max McGrath wrote:
Nope...definitely did that step: [snp]
Ah. Then the perl that your mod_perl is linked against is not the perl
that you configured RT with -- did you recompile a newer perl to meet
the = 5.10.1 dep, but not recompile mod_perl? Deploying with