Re: [rt-users] Need help with the plugin RT::Extension::SLA

2013-10-02 Thread Alexandre LEPREVOST
Yes sorry you're right ! I had in my 2 users the mail and now the field requestor is filled by default with the mail and the expected behavior works ! Now i'm going to test IgnoreOnStatus to see if we can stop SLA on specific ticket status. Many thanks for your time and your advices, it was very

[rt-users] Global HTML head

2013-10-02 Thread Duane Winner
How do I add a custom global HTML header metadata for all RT content? One of our customers does content filtering and does not permit access if we do not have meta info on all of our HTML; I need to get something like this on all RT generated pages:    meta name=Keywords content=RT, project,

Re: [rt-users] Virtualizing RT To Hyper-V

2013-10-02 Thread Alberto Vazquez
Thanks for your responses. It sounds that the better option is to build a new VM (Hyper-V Supported). Some questions .. * When I build the VM, what type of configuration must I do? Is it just the OS, or do I also install RT (what version)? * What directories (objects) must I backup, in

[rt-users] Back to my Dynamic template choosing Scrip problem...

2013-10-02 Thread Landon Stewart
Hello, This is not an easy issue to work out - I'm sorry for repeating this question but last time I answered myself and then realized the answer wasn't going to work out. Anyway here goes... I have a CF called Classification where we classify a ticket based on a scoring system for keywords in

[rt-users] REST permissions? write-only?

2013-10-02 Thread Brian Bowles
Is there a way I could just globally turn off all the read capability to the REST server? Basically I have data I wish to keep private and it would be a security risk if someone can read tickets using REST. I believe I can fix this with permissions but I'd rather just completely remove any read

[rt-users] Upgrade to 4.2 fail

2013-10-02 Thread Max McGrath
Trying to get from 4.0.16 to 4.2.0rc5. Make upgrade and make database-upgrade go fine, but when I restart Apache I get: root@help:/tmp/rt-4.2.0rc5# /etc/init.d/apache2 restart Syntax error on line 44 of /etc/apache2/sites-enabled/000-default: Can't locate Symbol/Global/Name.pm in @INC (@INC

Re: [rt-users] Upgrade to 4.2 fail

2013-10-02 Thread Alex Vandiver
On Wed, 2013-10-02 at 21:26 -0500, Max McGrath wrote: Trying to get from 4.0.16 to 4.2.0rc5. Make upgrade and make database-upgrade go fine, but when I restart Apache I get: root@help:/tmp/rt-4.2.0rc5# /etc/init.d/apache2 restart Syntax error on line 44 of

Re: [rt-users] Upgrade to 4.2 fail

2013-10-02 Thread Max McGrath
Nope...definitely did that step: root@help:/tmp/rt-4.2.0rc5# make testdeps /usr/bin/perl ./sbin/rt-test-dependencies --verbose --with-mysql --with-fastcgi perl: =5.10.1(5.14.2) ...found users: rt group (www-data) ...found bin owner (root) ...found libs owner (root)

Re: [rt-users] Upgrade to 4.2 fail

2013-10-02 Thread Alex Vandiver
On Wed, 2013-10-02 at 21:53 -0500, Max McGrath wrote: Nope...definitely did that step: [snp] Ah. Then the perl that your mod_perl is linked against is not the perl that you configured RT with -- did you recompile a newer perl to meet the = 5.10.1 dep, but not recompile mod_perl? Deploying with