Re: [rt-users] Problem with HTML tags appearing in correspondence

2013-12-17 Thread Michael Polenske
642 1 Good morning, we also have this problem, that since 4.2.1 we have html tags in some (not in all, but I have no idea why sometimes and sometimes not ..) replies. So, I opened a ticket in testqueue: -cut - Subject:

[rt-users] SOLVED Re: No mailgate tickets on new 4.18 install

2013-12-17 Thread martinm
I had a Linux expert have a look - there were a couple of directories missing and a couple of other small conf issues. All working now, thanks. -- View this message in context: http://requesttracker.8502.n7.nabble.com/No-mailgate-tickets-on-new-4-18-install-tp56000p56063.html Sent from the

[rt-users] How to create a new condition through the web gui

2013-12-17 Thread Marius Flage
Hi! I'm wondering how to create a new condition, spesifically I want to set up a new condition OnCreateFromEmail, as specified here: http://requesttracker.wikia.com/wiki/OnCreateFromEmail . I found the instructions here: http://requesttracker.wikia.com/wiki/WriteCustomCondition , but that doesn't

[rt-users] RTIR for RT 4.2.x

2013-12-17 Thread Alex Young
I'm assuming that the current 3.0 version of RTIR isn't compatible with RT 4.2.x at the moment. When can we expect to see a release of RTIR compatible with the currently version of RT? Thanks.

Re: [rt-users] Reply text box slow to load

2013-12-17 Thread Marius Flage
Hi! I have exactly the same problem. I've investigated the loading of the page with the WYSIWYG-editor and got the following results: http://s22.postimg.org/wqo1j42r5/wysiwyg.png Maybe this will help debugging this further? After the initial load the future loads of that js will be cached and

[rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-17 Thread Adam Hobaugh
Hello, I just updated from 4.0.10 to 4.2.1 and it seems to be working well except when I am in a ticket, any page that shows a user drop down, ie display and people load incredible slowly. I enabled slow query logging and below are the two queries that appear to be causing the problem. I

Re: [rt-users] RTIR for RT 4.2.x

2013-12-17 Thread Kevin Falcone
On Tue, Dec 17, 2013 at 03:36:30PM +, Alex Young wrote: I'm assuming that the current 3.0 version of RTIR isn't compatible with RT 4.2.x at the moment. As answered a few times on the RTIR mailing list, it is not. When can we expect to see a release of RTIR compatible with the currently

Re: [rt-users] Reply text box slow to load

2013-12-17 Thread Kevin Falcone
On Tue, Dec 17, 2013 at 03:53:36PM +, Marius Flage wrote: I have exactly the same problem. I've investigated the loading of the page with the WYSIWYG-editor and got the following results: [1]http://s22.postimg.org/wqo1j42r5/wysiwyg.png Maybe this will help debugging this

Re: [rt-users] How to create a new condition through the web gui

2013-12-17 Thread Kevin Falcone
On Tue, Dec 17, 2013 at 03:56:19PM +0100, Marius Flage wrote: I'm wondering how to create a new condition, spesifically I want to set up a new condition OnCreateFromEmail, as specified here: http://requesttracker.wikia.com/wiki/OnCreateFromEmail . I found the instructions here:

Re: [rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-17 Thread Landon Stewart
On 17 December 2013 11:53, Adam Hobaugh a...@cs.pitt.edu wrote: Hello, I just updated from 4.0.10 to 4.2.1 and it seems to be working well except when I am in a ticket, any page that shows a user drop down, ie display and people load incredible slowly. I enabled slow query logging and below

[rt-users] Chart and Show Results not showing correct query

2013-12-17 Thread Richard McMahon
Hello, I have been using the Chart option in RT 3.8. When I click on Show Results a different query is shown e.g. the most recent other saved query. Also, it would be useful if the Total result in the table on the Chart executed the full query. See attached chart. Related to the above is

Re: [rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-17 Thread Landon Stewart
On 17 December 2013 13:19, Adam Hobaugh a...@cs.pitt.edu wrote: Hi Adam, I’m not sure if this applies but we had this issue and it was an RT ACL issue. I remember that it was an issue with granting or not-granting rights to special groups Everyone or “Unprivileged” but the details of

Re: [rt-users] any page showing a user drop down in a ticket is loading slow

2013-12-17 Thread Landon Stewart
On 17 December 2013 13:19, Adam Hobaugh a...@cs.pitt.edu wrote: Hi Adam, I’m not sure if this applies but we had this issue and it was an RT ACL issue. I remember that it was an issue with granting or not-granting rights to special groups Everyone or “Unprivileged” but the details of

Re: [rt-users] How to create a new condition through the web gui

2013-12-17 Thread Marius Flage
Den 17.12.2013 20:19, skrev Kevin Falcone: You may find it easier to use the new extension we blogged about, instead of User Defined scrips/actions http://blog.bestpractical.com/2013/12/new-web-ui-for-rt-actions-and-conditions.html -kevin Hi! This extension looks very nice and shiny and I

[rt-users] ExecuteCode by Queue AdminCc groups on RT::System

2013-12-17 Thread Kai Storbeck
Hello, My production system contains a few ACL's that do not dump correctly using rt-dump-metadata. They end up multiple times in our dump as: { Right : ExecuteCode, GroupDomain : RT::System-Role, GroupType : AdminCc }, (In JSON for readability) These are

Re: [rt-users] RES: RE: RES: Sphinx fulltext index v4.0.4

2013-12-17 Thread ms
Hi, didn't get a response there. Is there a way to solve this? Possibly through debugging RT4 to see how its actually trying to connect to searchd instead of how the config looks like it should? Regards On 04/12/2013 13:45, m...@fv-berlin.de wrote: On Jan 5 09:55:28 EST 2012, Luciano Ernesto

Re: [rt-users] RES: RE: RES: Sphinx fulltext index v4.0.4

2013-12-17 Thread Alex Vandiver
On Tue, 2013-12-17 at 23:11 +0100, m...@fv-berlin.de wrote: didn't get a response there. Is there a way to solve this? Possibly through debugging RT4 to see how its actually trying to connect to searchd instead of how the config looks like it should? This lies firmly in the domain of having to

[rt-users] installing rt tracker with a screen reader

2013-12-17 Thread Marvin Hunkin
Hi. A it student. And using this software. And using the jaws for windows screen reader from http://www.freedomscientific.com Now. How do I install this software and then configure. Using windows 7 pro 32 bit, firefox 25, and internet explorer 11. Marvin.

[rt-users] rt 4.2.1 error: Internal Server Error

2013-12-17 Thread support
All, Any one can help me to find the issues here. RH6 Oracle as DB fastcgi Can't locate RT_Config.pm in @INC (@INC contains: /opt/rt4/local/etc /opt/rt4/etc /opt/rt4/sbin/../local/lib /opt/rt4/sbin/../lib /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl