Re: [rt-users] Rich text editor disabled after update to 4.2.4

2014-05-21 Thread Martin Janíček
You can inspect that file with some web-developement tool in your browser, look on the given line 2403 and then try to identify the .js file from where that line originate (squished .js file contains all .js files that RT uses, merged together). This should help you figure out to what is this

Re: [rt-users] RTChecker released as open source

2014-05-21 Thread Guadagnino Cristiano
Hi all, I have just sorted out the problem with installing ClickOnce application from Dropbox. You can now install RTChecker v2.0.0.3 from my Dropbox, by connecting (with Internet Explorer) to this link: http://goo.gl/qw6bpM Hope you'll enjoy it! Bye Cris Il giorno mar, 06/05/2014 alle

[rt-users] Upgrade History shows Upgrade Incomplete

2014-05-21 Thread Nathan Baker
Hello everyone, I just upgraded from 4.0.6 to 4.2.3 using the Debian packages. During the database upgrade, I received a few errors: Processing 4.1.1 Now populating database schema. [12453] [Wed May 21 03:19:36 2014] [critical]: DBD::Pg::st execute failed: ERROR: cannot drop sequence

Re: [rt-users] Upgrade History shows Upgrade Incomplete

2014-05-21 Thread Kevin Falcone
On Wed, May 21, 2014 at 11:33:20AM -0400, Nathan Baker wrote: Hello everyone, I just upgraded from 4.0.6 to 4.2.3 using the Debian packages. During the database upgrade, I received a few errors: I'm guessing you set up a new machine, installed request-tracker4 from testing, restored your

Re: [rt-users] Rich text editor disabled after update to 4.2.4

2014-05-21 Thread Robert Shaker
Resolved. I managed to fix this by basically cleaning out my /opt/rt4/local/html/Elements/Header file. As it turns out, the header in 4.2.4 is loading the JS for the rich text editor, and this was being overwritten by my old version of the file. From: Martin Janíček

[rt-users] Need help with upgrade

2014-05-21 Thread Sears, Mark
I have recently taken on managing the RT system. It is currently housed on (2) systems - a back end and a front end server. I am not sure why the need for 2 systems to host the RT instance - can anyone explain? So, I want to upgrade from 3.8.7 to the latest 4.2.4. I get the instructions and

Re: [rt-users] Upgrade History shows Upgrade Incomplete

2014-05-21 Thread Nathan Baker
On Wed, May 21, 2014 at 1:22 PM, Kevin Falcone falc...@bestpractical.comwrote: On Wed, May 21, 2014 at 11:33:20AM -0400, Nathan Baker wrote: Hello everyone, I just upgraded from 4.0.6 to 4.2.3 using the Debian packages. During the database upgrade, I received a few errors: I'm

Re: [rt-users] Upgrade History shows Upgrade Incomplete

2014-05-21 Thread Nathan Baker
After looking at all of the schema.Pg files after 4.1.1, it looks like all of the changes have already been applied. The subsequent changes in the 4.1.1 script have also been applied already (Disabled column was added, Stage and Queue columns were removed), so I don't think it would work to patch

[rt-users] problem with custom condition in scrip

2014-05-21 Thread Hugo Escobar
Hello, I've been attempting to instruct rt to send emails 'On Correspond' to 'Requestors' and 'Ccs', only if the email address of the user generating the transaction matches a predetermined list (@domain1 or @domain2) Following, the code I wrote for the 'custom condition': #--- begin code ---