Re: [rt-users] [solved]: help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 4.2.6)

On Sun, Aug 17, 2014 at 08:14:56AM -0400, Al Joslin wrote: I filed a bug on it as a un-expected behavior in the User/Prefs page And I've gone ahead and merged it into the existing bug report. -kevin pgpA0Mv2Ig9YC.pgp Description: PGP signature -- RT Training - Boston, September 9-10

[rt-users] S/MIME signed emails are detected as non-plaintext

Hi, we're running RT 4.2.5 and have noticed a minor annoyance. When you send an S/MIME-signed (not encrypted!) mail to RT to create a ticket, the email body will be added as quoted text because it's not plain text. You can click on the quoted text to read it perfectly fine, but this is still

[rt-users] SOLVED: Can't locate object method host

On 8/13/2014 6:24 AM, Alex Peters wrote: It looks to me like your URI Perl module might not be properly installed, or might be extremely old. What version does this command report?— $ perl -e1 -M'URI 999' RT's make testdeps should have ensured that the minimum required version of this

[rt-users] RT server crashing unexpectedly with Premature end of script headers: rt-server.fcgi

Hi Everyone, I'm brand new to RT and trying to get a stable instance up for my organization. It works most of the time, and seems to be stable on chrome, but when I try clicking around in Firefox or IE, I pretty quickly get a crash. The RT log shows [critical]: Can't use an undefined value as an

Re: [rt-users] RT server crashing unexpectedly with Premature end of script headers: rt-server.fcgi

On 08/18/2014 01:47 PM, Dillon McDowell wrote: [critical]: Can't use an undefined value as an ARRAY reference at */RT/PlackRunner.pm line 136. This means that rt-server isn't being passed the right arguments to start up; it has nothing to do with the browser. Please show your Apache

Re: [rt-users] RT server crashing unexpectedly with Premature end of script headers: rt-server.fcgi

Thanks, Alex. Here's my httpd.conf file, with the commented lines removed: ServerRoot /rt/httpd Listen 8080 LoadModule fcgid_module modules/mod_fcgid.so FcgidMaxRequestLen 1073741824 User rt Group rt ServerAdmin isq...@costco.com ScriptAlias / /rt/rt4/sbin/rt-server.fcgi/ DocumentRoot

[rt-users] Upgrade RT 3.8.7 to 4.0.1

Hi Guys, I'm migrating of server and i would like to upgrade my rt instalation. My current configuration is it, Ubuntu 10.0.4 RT(via apt-get) 3.8.7 Mysql 5.1.6 New server: Ubuntu 14.0.4 RT(via apt-get) 4.0.19 Mysql 5.5.3 So, I follow the documentation, README, UPGRADING-3.8.gz,

[rt-users] Tickets from other Ticketsystem

Hello, we have one customer using its own ticket system. This customer sends us mails with an information about his own ticket in the subject. i.e. [PLUS.DE Ticket#PD077994] sometimes when this customer answers, he doesn't send our ticket number in subject, so he opens a new ticket. Is it