Re: [rt-users] [solved]: help! users (root or otherwise) can't change their passwords, two different RT installs (4.2.4 4.2.6)
On Sun, Aug 17, 2014 at 08:14:56AM -0400, Al Joslin wrote: I filed a bug on it as a un-expected behavior in the User/Prefs page And I've gone ahead and merged it into the existing bug report. -kevin pgpA0Mv2Ig9YC.pgp Description: PGP signature -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] S/MIME signed emails are detected as non-plaintext
Hi, we're running RT 4.2.5 and have noticed a minor annoyance. When you send an S/MIME-signed (not encrypted!) mail to RT to create a ticket, the email body will be added as quoted text because it's not plain text. You can click on the quoted text to read it perfectly fine, but this is still somewhat of an annoyance. Is this behaviour something I can configure, maybe in a list of acceptable content-types or something? Such mails may look like this: MIME-Version: 1.0 Content-Type: multipart/signed; protocol=application/x-pkcs7-signature; micalg=2.16.840.1.101.3.4.2.1; boundary==_NextPart_000_001C_01CFBB05.63DBBF10 This is a multipart message in MIME format. --=_NextPart_000_001C_01CFBB05.63DBBF10 Content-Type: multipart/related; boundary==_NextPart_001_001D_01CFBB05.63DBBF10 --=_NextPart_001_001D_01CFBB05.63DBBF10 Content-Type: multipart/alternative; boundary==_NextPart_002_001E_01CFBB05.63DBBF10 --=_NextPart_002_001E_01CFBB05.63DBBF10 Content-Type: text/plain; charset=iso-8859-1 Content-Transfer-Encoding: quoted-printable (The actual message body starts here) -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] SOLVED: Can't locate object method host
On 8/13/2014 6:24 AM, Alex Peters wrote: It looks to me like your URI Perl module might not be properly installed, or might be extremely old. What version does this command report?— $ perl -e1 -M'URI 999' RT's make testdeps should have ensured that the minimum required version of this module (1.59) was already installed. Even though I had a RT-legit version 1.61, 'cpan -i URI' solved the issue (which gave me 1.64). Hmm. -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] RT server crashing unexpectedly with Premature end of script headers: rt-server.fcgi
Hi Everyone, I'm brand new to RT and trying to get a stable instance up for my organization. It works most of the time, and seems to be stable on chrome, but when I try clicking around in Firefox or IE, I pretty quickly get a crash. The RT log shows [critical]: Can't use an undefined value as an ARRAY reference at */RT/PlackRunner.pm line 136. My httpd log shows: [error] [client myIP] Premature end of script headers: rt-server.fcgi, referer: http:/my-rt.mydomain.com/Ticket/ModifyAll.html?id=61 I've searched around and seen a lot of people with similar issues, but the solutions don't seem to do anything for me. Any help would be greatly appreciated! Thank you, *Dillon J. McDowell* *Information Systems* QA Tools Integration | Test Environment Verification dmcdow...@costco.com | 425-416-8922 -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] RT server crashing unexpectedly with Premature end of script headers: rt-server.fcgi
On 08/18/2014 01:47 PM, Dillon McDowell wrote: [critical]: Can't use an undefined value as an ARRAY reference at */RT/PlackRunner.pm line 136. This means that rt-server isn't being passed the right arguments to start up; it has nothing to do with the browser. Please show your Apache configuration. - Alex -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] RT server crashing unexpectedly with Premature end of script headers: rt-server.fcgi
Thanks, Alex. Here's my httpd.conf file, with the commented lines removed:
ServerRoot /rt/httpd
Listen 8080
LoadModule fcgid_module modules/mod_fcgid.so
FcgidMaxRequestLen 1073741824
User rt
Group rt
ServerAdmin isq...@costco.com
ScriptAlias / /rt/rt4/sbin/rt-server.fcgi/
DocumentRoot /rt/rt4/share/html
AddDefaultCharset UTF-8
Location /
Order allow,deny
Allow from all
Options +ExecCGI
AddHandler fcgid-script fcgi
/Location
ErrorLog logs/error_log
LogLevel debug
IfModule log_config_module
LogFormat %h %l %u %t \%r\ %s %b \%{Referer}i\
\%{User-Agent}i\ combined
LogFormat %h %l %u %t \%r\ %s %b common
IfModule logio_module
# You need to enable mod_logio.c to use %I and %O
LogFormat %h %l %u %t \%r\ %s %b \%{Referer}i\
\%{User-Agent}i\ %I %O combinedio
/IfModule
CustomLog logs/access_log common
/IfModule
DefaultType text/plain
IfModule mime_module
TypesConfig conf/mime.types
AddType application/x-compress .Z
AddType application/x-gzip .gz .tgz
/IfModule
LoadModule ssl_module modules/mod_ssl.so
IfModule ssl_module
SSLRandomSeed startup builtin
SSLRandomSeed connect builtin
/IfModule
Listen 8443
VirtualHost *:8443
ErrorLog logs/ssl_error_log
TransferLog logs/ssl_access_log
LogLevel warn
SSLEngine on
SSLProtocol all -SSLv2
SSLCipherSuite ALL:!ADH:!EXPORT:!SSLv2:RC4+RSA:+HIGH:+MEDIUM:+LOW
SSLCertificateFile /rt/httpd/conf/lapqrt01094p01.cer
SSLCertificateKeyFile /rt/httpd/conf/lapqrt01094p01.key
Files ~ \.(cgi|shtml|phtml|php3?)$
SSLOptions +StdEnvVars
/Files
Directory /var/www/cgi-bin
SSLOptions +StdEnvVars
/Directory
SetEnvIf User-Agent .*MSIE.* \
nokeepalive ssl-unclean-shutdown \
downgrade-1.0 force-response-1.0
/VirtualHost
Thank you,
*Dillon J. McDowell*
*Information Systems*
QA Tools Integration | Test Environment Verification
dmcdow...@costco.com | 425-416-8922
On Mon, Aug 18, 2014 at 11:19 AM, Alex Vandiver ale...@bestpractical.com
wrote:
On 08/18/2014 01:47 PM, Dillon McDowell wrote:
[critical]: Can't use an undefined value as an ARRAY reference at
*/RT/PlackRunner.pm line 136.
This means that rt-server isn't being passed the right arguments to
start up; it has nothing to do with the browser. Please show your
Apache configuration.
- Alex
--
RT Training - Boston, September 9-10
http://bestpractical.com/training
[rt-users] Upgrade RT 3.8.7 to 4.0.1
Hi Guys, I'm migrating of server and i would like to upgrade my rt instalation. My current configuration is it, Ubuntu 10.0.4 RT(via apt-get) 3.8.7 Mysql 5.1.6 New server: Ubuntu 14.0.4 RT(via apt-get) 4.0.19 Mysql 5.5.3 So, I follow the documentation, README, UPGRADING-3.8.gz, UPGRADING-4.0.gz, UPGRADING.mysql, NOTES.Debian.gz, README.Debian.gz among other. I find to other cases like me at the list but it don't help to fix my problem. And, i did the following : 1. Backup at the current server $/usr/bin/mysqldump -u root -password --default-character-set=latin1 --databases rtdb rtdb.dump 2. Imported at the new server $mysql -u root -password --default-character-set=latin1 rtdb rtdb.dump 3. Exec this script at the new server $perl /usr/share/request-tracker4/etc/upgrade/vulnerable-passwords 4. Apply upgrade the schema at the current server and after in the new server $perl /usr/share/request-tracker3.8/etc/upgrade/upgrade-mysql-schema.pl rtdb root password queries.sql $mysql -u root -p rtdb queries.sql 5. Run the upgrade database at the new server $rt-setup-database-4 --prompt-for-dba-password --action upgrade 6. Start webserver at the new server $service apache2 start Than, i can do login once after changing my password and i can't create ticket neither change the owner they. So you guy, can me give a hint? I appreciate your help. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] Tickets from other Ticketsystem
Hello, we have one customer using its own ticket system. This customer sends us mails with an information about his own ticket in the subject. i.e. [PLUS.DE Ticket#PD077994] sometimes when this customer answers, he doesn't send our ticket number in subject, so he opens a new ticket. Is it possible to identify a mail by this PLUS ticket number and add to our already opened ticket instead of open a new one? Best regards bernhard -- RT Training - Boston, September 9-10 http://bestpractical.com/training
