[rt-users] Number of displayed rows of a saved search in dashboard

2014-09-09 Thread Markus . Wildbolz
Hi guys. I've constructed several saved searches (everyone with the number of rows per page set to 10) and wanted to get them into a dashboard for overview. I now have the problem, that the dashboard shows more than the specified 10 rows and i cannot find any other possibility to get rid of

[rt-users] deleting attachments

2014-09-09 Thread Woody - Wild Things
Hello, My rt4 database has now hit 10GB and i want to clean it out by removing some old attachments. As far as i an see from rt-shredder attachments can only be removed by size, and not created before a certain date. Can I just delete the attachments directly from the database with sql? or is

Re: [rt-users] deleting attachments

2014-09-09 Thread k...@rice.edu
On Tue, Sep 09, 2014 at 01:52:25PM +0300, Woody - Wild Things wrote: Hello, My rt4 database has now hit 10GB and i want to clean it out by removing some old attachments. As far as i an see from rt-shredder attachments can only be removed by size, and not created before a certain date. Can

Re: [rt-users] deleting attachments

2014-09-09 Thread Woody - Wild Things
Hi Ken, Thanks for your quick reply. There is no specific performance issue that i can see, apart from timley nightly backups. Removing large attachments would be fine, but wouldn't that remove them all, even the ones from say the past year that i need to keep? Maybe i should just not worry

[rt-users] users cannot forward tickets

2014-09-09 Thread Jeff Fioravanti
Good Day, We have rt 4.0.8 installed, and some of our users, when they have a ticket open and select the top action, they do not have the option to “forward” how do I give them that right? Jeff Fioravanti Desktop Support Analyst jfiorava...@primax.us P 781-756-8247 (direct) | Fax

Re: [rt-users] users cannot forward tickets

2014-09-09 Thread Paul Stead
The permission you're looking for is Forward messages outside of RT On 09/09/14 14:38, Jeff Fioravanti wrote: We have rt 4.0.8 installed, and some of our users, when they have a ticket open and select the top action, they do not have the option to “forward” how do I give them that right? --

[rt-users] Help with building Graphs

2014-09-09 Thread Bryon Baker
Hello all I am trying to create some custom graphs. The issue I am have is getting the data in the right format for GD:Graph Using data dumper I can see that I am getting the correct data. Per GD::Graph when I pass the data object to GD::Graph it is in an invalid format. In the code I use

Re: [rt-users] Custom Scrip on queue change

2014-09-09 Thread Kenneth Crocker
Guy, Have you tried looking at the examples in my ebook Request Tracker - A Topical Guide. It's at Amazon for $ 9.99. If that doesn't work, contact me and I'll help you with it. Kenn On Mon, Sep 8, 2014 at 11:02 AM, Kevin Falcone falc...@bestpractical.com wrote: On Mon, Sep 08, 2014 at

Re: [rt-users] Help with building Graphs

2014-09-09 Thread Alex Peters
Looking at your code, it seems that the two data structures would be completely different. The example data in @data2 consists of two array references: one for labels and one for values. Essentially, it's a 2D matrix. Your @data array would just directly contain values not wrapped within an

Re: [rt-users] Install Error in GnuPG::Interface

2014-09-09 Thread Alex Peters
The tests in encrypt_symmetrically.t are failing for you. I would consider this a bug in the latest version of GnuPG::Interface. While Alex Vandiver (responsible for the latest release of that distribution) is a contributor to this mailing list and may see this post, I'd recommend pasting your