[rt-users] Removing ticket links
Hello, How can I remove the links ticket is parent of? I do not need to remove the linked tickets but the link itself/ Is that possible? -- View this message in context: http://requesttracker.8502.n7.nabble.com/Removing-ticket-links-tp58484.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] How to add a group
Hi everyone.
I want to add a group (defined inside RT) in a script ?
I find something on the web who use de AddWatcher like something :
my $addGroupObj = RT::Group-new($RT::SystemUser);
$addGroupObj-LoadUserDefinedGroup('My Group');
return undef unless $addGroupObj;
my $addGroupMembersObj = $addGroupObj-UserMembersObj;
my $userObj;
while ($userObj = $addGroupMembersObj-Next) {
if (($ticket-IsRequestor($userObj-PrincipalId)) or
($ticket-IsAdminCc($userObj-PrincipalId))) {
$RT::Logger-debug(Add Group AdminCC: ' . $userObj-Name . ' is
already a ticket watcher; not adding AdminCc on ticket \# . $ticket-id );
} else {
$RT::Logger-debug(On Create Add Group AdminCC: Adding ' . $userObj-Name
.' to ticket \# .$ticket-id);
my ($success, $msg)= $ticket-AddWatcher(
Type = AdminCc,
PrincipalId = $userObj-PrincipalId);
if (! $success) {
$RT::Logger-info(On Create Add Group Addmin CC: couldn't add ' .
$userObj-Name . ' to . $ticket-id . ': got ' . $msg .');
}
}
}
return 1
but that's no very convenient, I like to add directly a group.
Regards.
JAS
--
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Heure local/Local time:
mer 10 sep 2014 16:05:17 CEST
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RT Training - Boston, September 9-10
http://bestpractical.com/training
[rt-users] Reply-To - Friendly Display Name Missing
Hello, I notice that the friendly display name seems to be missing from the mail headers in reply-to: from email generated from RT. For example if we send a ticket out from RT the email headers show up like this on the receivers end: Reply-To: supp...@ourdomain.com From: RT Staff Name supp...@ourdomain.com This seems to cause Microsoft Outlook 2013 to not populate the user in the Autocomplete email addresses it stores. Ideally this would populate so the people using Outlook could type the RT Staff name, and it would come up in their Outlook. Would it be possible to modify RT mail headers to something like this? Reply-To: RT Staff Name supp...@ourdomain.com From: RT Staff Name supp...@ourdomain.com Or also, if we would just disable the Reply-To mail header completely in RT, and just use a From: at all times I believe this would also work. Thanks! Wes -- View this message in context: http://requesttracker.8502.n7.nabble.com/Reply-To-Friendly-Display-Name-Missing-tp58488.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Install Error in GnuPG::Interface
Thanks for your help, Alex. Per your suggestion I have submitted a bug notice. Rolf Krogstad Information Technology Pace Analytical Services Inc. Minneapolis, MN USA On 9/9/2014 at 7:27 PM, in message cafdkmptv0epqv797khxddvotfuf_u6smmm+httlf0c0rod9...@mail.gmail.com, Alex Peters a...@peters.net wrote: The tests in encrypt_symmetrically.t are failing for you. I would consider this a bug in the latest version of GnuPG::Interface. While Alex Vandiver (responsible for the latest release of that distribution) is a contributor to this mailing list and may see this post, I'd recommend pasting your test output into a proper bug report here: https://rt.cpan.org/Public/Dist/Display.html?Name=GnuPG-Interface If GPG integration isn't strictly mandatory for your installation, re-running RT's configure script with the relevant option may permit you to proceed with installing RT. See its help for further info: $ ./configure --helpOn 10/09/2014 5:38 am, Rolf Krogstad r...@pacelabs.com wrote: Here is the results of the verbose test: cpan[5] look GnuPG::Interface Running look for module 'GnuPG::Interface' Trying to open a subshell in the build directory... Working directory is /root/.cpan/build/GnuPG-Interface-0.50-s33z4t [root@localhost GnuPG-Interface-0.50-s33z4t]# make test TEST_VERBOSE=1 PERL_DL_NONLAZY=1 /usr/bin/perl -MExtUtils::Command::MM -e test_harness(1, 'inc', 'blib/lib', 'blib/arch') t/*.t t/clearsign.t .. 1..2 ok 1 ok 2 ok t/decrypt.t 1..4 ok 1 ok 2 ok 3 ok 4 ok t/detach_sign.t 1..2 ok 1 ok 2 ok t/encrypt.t 1..3 ok 1 gpg: WARNING: unsafe ownership on homedir `test' ok 2 ok 3 ok t/encrypt_symmetrically.t .. 1..2 not ok 1 not ok 2 Failed 2/2 subtests t/export_keys.t 1..2 ok 1 ok 2 ok t/Fingerprint.t 1..2 ok 1 ok 2 ok t/get_public_keys.t 1..3 gpg: WARNING: unsafe ownership on homedir `test' ok 1 ok 2 ok 3 ok t/get_secret_keys.t 1..2 gpg: WARNING: unsafe ownership on homedir `test' ok 1 ok 2 ok t/import_keys.t 1..2 ok 1 ok 2 ok t/Interface.t .. 1..2 ok 1 ok 2 ok t/list_public_keys.t ... 1..3 ok 1 ok 2 ok 3 ok t/list_secret_keys.t ... 1..4 ok 1 ok 2 ok 3 ok 4 ok t/list_sigs.t .. 1..3 ok 1 ok 2 ok 3 ok t/passphrase_handling.t 1..3 ok 1 ok 2 gpg: WARNING: unsafe ownership on homedir `test' ok 3 ok t/sign.t ... 1..2 ok 1 ok 2 ok t/sign_and_encrypt.t ... 1..2 ok 1 ok 2 ok t/UserId.t . 1..2 ok 1 ok 2 ok t/verify.t . 1..2 ok 1 ok 2 ok t/wrap_call.t .. 1..4 ok 1 ok 2 ok 3 ok 4 ok Test Summary Report --- t/encrypt_symmetrically.t (Wstat: 0 Tests: 2 Failed: 2) Failed tests: 1-2 Files=20, Tests=51, 15 wallclock secs ( 0.09 usr 0.02 sys + 4.23 cusr 0.59 csys = 4.93 CPU) Result: FAIL Failed 1/20 test programs. 2/51 subtests failed. make: *** [test_dynamic] Error 255 On 9/4/2014 at 6:58 PM, in message CAFdkmptBsYTxp=w-T9EuJKe3ZSxy=klsbv5vy+8maftdmec...@mail.gmail.com ( mailto:klsbv5vy%2b8maftdmec...@mail.gmail.com ), Alex Peters a...@peters.net wrote: The first command should have spawned a shell in /root/.cpan/build/GnuPG-Interface-0.50-7A5Mpd, the path shown near the end of the output of the first command. The second command should be run with that path as the working directory. The references to RT in the output from the second command suggest that the make test command was run from the RT installation directory rather than the temporary directory created by the first command.On 05/09/2014 5:29 am, Rolf Krogstad r...@pacelabs.com wrote: Thanks for your help. Here are the results of the first command cpan[1] look GnuPG::Interface Reading '/root/.cpan/Metadata' Database was generated on Tue, 02 Sep 2014 08:29:02 GMT Fetching with LWP: http://cpan.msi.umn.edu/authors/01mailrc.txt.gz Reading '/root/.cpan/sources/authors/01mailrc.txt.gz' DONE Fetching with LWP: http://cpan.msi.umn.edu/modules/02packages.details.txt.gz Reading '/root/.cpan/sources/modules/02packages.details.txt.gz' Database was generated on Thu, 04 Sep 2014 08:53:15 GMT .. New CPAN.pm version (v2.05) available. [Currently running version is v1.9800] You might want to try install CPAN reload cpan to both upgrade CPAN.pm and run the new version without leaving the current session. ..DONE Fetching with LWP: http://cpan.msi.umn.edu/modules/03modlist.data.gz Reading '/root/.cpan/sources/modules/03modlist.data.gz' DONE Writing /root/.cpan/Metadata Running look for module 'GnuPG::Interface' Trying to open a subshell in the build directory... Checksum for /root/.cpan/sources/authors/id/A/AL/ALEXMV/GnuPG-Interface-0.50.tar.gz ok Scanning cache /root/.cpan/build for sizes
Re: [rt-users] Suddenly format of forwarded mails from RT is changing
Dear Kevin, Thanks for response. We have not done any change as per my team. Is it bug? While responding ,it removes the html tags. Will upgrading to rt 4.2.6 resolve the problem. Looking forward for your response pls. Regards, Ajay On Fri, Aug 22, 2014 at 7:31 PM, Kevin Falcone falc...@bestpractical.com wrote: On Tue, Aug 19, 2014 at 05:54:21PM +0530, Ajay Kumar wrote: We are using RT4.2.1. Suddenly,we are observing change in the RT behavior. What does 'suddenly' mean. What changes did you make. -kevin While sending mail via RT or forwarding mail via RT(sample mail appended). It is changing the format of text. So that users are complaining. May I have any help on this pls on correcting the format. Please provide an Address proof document. Single document cannot be considered for Proof of Existence and address proof. On Mon Aug 18 16:57:01 2014, [1] manmohan...@gmail.com wrote: Ajay Ji, Ticket number 2114 filed online. Thank You, Manmohan On Mon, Aug 18, 2014 at 2:50 PM, Ajay via RT wrote:Dear Harpreet, Pls share XXX ticket number if filled on line. Regards, Ajay On Sat Jul 26 09:31:21 2014, harpr...@xxx.com wrote: Dear All, Kindly find attach the duly filled Affiliation Agreement along with all the documents stamped and signed. Regards -- RT Training - Boston, September 9-10 http://bestpractical.com/training Please don't print this email unless you really need to. This will preserve trees on our planet. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
