Hi list,
I'm interested in using rt-crontool to manage tickets, specifically
I'd like to have unowned tickets automatically moved to another queue
after X minutes. The issue I have is that there isn't a default perl
module for this in Actions, can anyone suggest how I can achieve this?
If
Thanks Alex,
I had thought it was intermittent, but after some more troubleshooting it
appears that the intermittent is the switch in context between the RT
(works) and RTIR (does not) search pages (if searches are started from
Search--Tickets--New Search) when it identifies the search against an
Ok, so I've cobbled together a custom actions module like this:
use strict;
use warnings;
use RT::Queue;
use base qw(RT::Action);
package RT::Action::Test;
my $self;
sub Prepare {
my $self = shift;
return 1;
}
sub Commit {
my $self = shift;
my ($status, $msg) =
On 3/11/2015 3:56 AM, Christian Loos wrote:
Hi,
upgrading to a more recent version of RT and installing HTML::Gumbo
gives you tables in transactions (RT supports this since 4.2.6) [1].
If you can't upgrade, you can use RT::Extension::PermissiveHTMLMail [2].
Chris
[1]
Has anyone gotten the Assets extension to work within the RTIR interface?
i.e. I'm trying to get the 'Add Asset' widget to show up on the ticket
display under RTIR.
They work fine independently of each other, but I want to be able to do the
same sort of asset tagging within RTIR as regular RT.
On Wed, 18 Mar 2015 10:44:43 + Eierschmalz, Bernhard
bernhard.eierschm...@scheppach.com wrote:
Is there any way to create Tickets with HTML email from CLI?
rt create -t ticket -ct text/html
- Alex
On Thu, 19 Mar 2015 11:20:51 -0400 Richard Stevens
piratef...@gmail.com wrote:
Hello,
We recently upgrades to RT 4.2.10 / RT-IR-3.2.0 and I'm seeing intermittent
issues on search commands involving custom fields with spaces:
[snip]
The spaces are a red herring. The actual difference is
Ok, I've robbed the code:
my $argument = $self-Argument;
unless ( $argument ) {
$RT::Logger-error(Argument is mandatory for Test action);
return 0;
}
So now I can read in --action-arg.
For the email on queue change I tried creating a Scrip to do this via
the GUI, this
On Mar 19, 2015, at 8:20 AM, Richard Stevens piratef...@gmail.com wrote:
...
The end result is:
[25773] [Thu Mar 19 14:56:10 2015] [error]: Wrong query, expecting a OPERATOR
in 'Queue = 'Incident Reports' AND CF.{Affected Users}--here LIKE 'frog''
at /opt/rt4/sbin/../lib/RT/SQL.pm line
Hello,
We recently upgrades to RT 4.2.10 / RT-IR-3.2.0 and I'm seeing intermittent
issues on search commands involving custom fields with spaces:
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