[rt-users] Comment

Hello, Is there anyway to take the comment directly out of lifecycle for the Tickets? I have been able to rename some things but we do not want users commenting on Tickets since the default behavior for a comment is to not reply or send emails at all. We want users to be only click reply when

[rt-users] RT 4.2 - owner list changed from pull-down menu to fill-in form

Hello all, For some reason, at some point in a not so distant past, the form where you can assign a newly created ticket to a user has changed from a pull-down list to a form where you can type it in (with auto-fill but still). Has anybody seen that? Does anybody know why this is happening?

[rt-users] Tree queue

Hi, Is there a way to create tree queue. We will have to manage hundreds of queue and we realy need a tree. Thank's for your answer. Alain

Re: [rt-users] RT 4.2.10 crash

Todd, I have these templates: * New Pending Approval * Approval Passed * All Approvals Passed * Approval Rejected * New Pending Approval in HTML * Approval Passed in HTML * All Approvals Passed in HTML * Approval Rejected in HTML * Approval Ready for Owner in