Re: [rt-users] Lockdown CC and AdminCC

On Mon, Aug 24, 2015 at 4:51 AM, Joseph D. Wagner j...@josephdwagner.info wrote: I need to limit what users can enter into CC and AdminCC. I cannot have them entering email addresses for those without logins. What do you mean by without logins? The email address needs to correspond to a user

Re: [rt-users] multiple customers in one RT instance?

On Mon, Aug 24, 2015 at 6:01 AM, lu...@sulweb.org wrote: Hello, I'm new to RT and I provide my customers managed hosting for their websites, email and other web applications. I'd like to offer my customers a product like one RT queue each, preconfigured to work with the required email

Re: [rt-users] Lockdown CC and AdminCC

What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged user entered an external email address into the CC field, which did not have an account. RT autocreated an account for that person,

Re: [rt-users] Problem with extension RepeatTicket

are there any other informations which i could share with you that might help for solving the issue ? Regards, Dave -- View this message in context: http://requesttracker.8502.n7.nabble.com/Problem-with-extension-RepeatTicket-tp60471p60502.html Sent from the Request Tracker - User mailing

[rt-users] Lockdown CC and AdminCC

I need to limit what users can enter into CC and AdminCC. I cannot have them entering email addresses for those without logins. How can I limit or secure this? Joseph D. Wagner

Re: [rt-users] Quick Search

[cid:image001.jpg@01D0DE54.0E4E0E40] Thanks for the reply, I am using the searches that RT generates (see screen shot) when you are watching a queue. Is there any way to edit these? Thanks Sam From: Zoey Schutt [mailto:z...@braincoral.io] Sent: 19 August 2015 18:37 To: Sam Maher Cc:

Re: [rt-users] Problem with extension RepeatTicket

Excuse the delay in my response - I was not at work on Friday. After reading your comments I re-examined my settings for RepeatTicket and it turns out I was incorrect about my cronjob - Repeated tickets were not being created how I expected. I have now made four separate cronjobs as a temporary

Re: [rt-users] Lockdown CC and AdminCC

On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner j...@josephdwagner.info wrote: What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged user entered an external email address into the CC

Re: [rt-users] Lockdown CC and AdminCC

On 24 Aug 2015, at 15:40, Matt Zagrabelny wrote: On Mon, Aug 24, 2015 at 2:02 PM, Joseph D. Wagner j...@josephdwagner.info wrote: What do you mean by without logins? The email address needs to correspond to a user that already exists on the system? Yes. Here's what happened. A privileged

[rt-users] REST API - How to set the content type to text/html

I am currently creating tickets and commenting on tickets using the CLI. I am able to define what the content type is ('text/html'). I do not see a way to define the content type using the REST API. Is there a way to define what the text type will be? I am using the latest version of RT.