Matt / Kyle,
Thanks for your fast replies. This has fixed the issue and all is working
well.
I have just checked my notes going back about 10 years and this is the
first time I must have ever used a hyphen in a status! I knew it was
something I did, I would never have found it. Thanks for your
I have found. For anyone else who may have the same problem, to create a
extension for any deprecated version (RT <4.0)
it's necessary allow deprecated RT:
RTx ('RT-Extension-Example', {deprecated_rt=>1});
More About:
http://search.cpan.org/~alexmv/Module-Install-RTx-0.38/lib/Module/Install/RTx.p
On Tue, Feb 14, 2017 at 8:14 AM, Matthew Coons wrote:
> Hello RT User group,
>
> I'm curious if there is a way from RT to enable an article that has been
> disabled? I don't see a way to search for disabled articles in RT, and
> Googling this question does not return any helpful ideas.
>
> Thought
On Tue, Feb 14, 2017 at 8:14 AM, Dippery, Kyle wrote:
> In my own custom lifecycle, I have one hyphenated status ("in-use"). I don't
> remember why (perhaps this is the reason), but I have it in quotation marks
> as a key in our transitions array:
>
> transitions => {
>...
>
In my own custom lifecycle, I have one hyphenated status ("in-use"). I don't
remember why (perhaps this is the reason), but I have it in quotation marks as
a key in our transitions array:
transitions => {
...
"in-use" => [qw(allocated recycled stolen lost deleted surplus
Hello RT User group,
I'm curious if there is a way from RT to enable an article that has been
disabled? I don't see a way to search for disabled articles in RT, and
Googling this question does not return any helpful ideas.
Thoughts?
Matt Coons
Incident Responder and Threat Analyst
Information &
Hello,
I tried this but the error remaining the same.
requires_rt '3.8.8';
Or
requires (RT=>'3.8.8');
Is there any other place that I also need to update?
About the upgrade we working to do that soon.
Thanks,
Vinicius Fagundes
Em 13 de fev de 2017 15:18, "Martin Wheldon" escreveu:
Hi,
I
Hi All,
Im having a strange issue, I know I have missed a step, but cant see
where. I have added in three new statuses, (aw-int aw-ext aw-qa) each new
status meaning "awaiting-xxx" I have carried out the update to
RT_SiteConfig.pm as usual. I have restarted RT and I can see the new
statuses. I
