Hi all,
we've been using RT for almost 15 years now with great success, but our
growing company needs a little more automation now. As we are a hosting
company /carrier, we frequently receive abuse reports and security
advisories (for example, automatted scans for UDP amplifiers by the
German nati
Check RT-Extension-ExtractCustomFieldValues
Von meinem iPhone gesendet
> Am 02.03.2017 um 09:35 schrieb Christopher Kunz :
>
> Hi all,
>
> we've been using RT for almost 15 years now with great success, but our
> growing company needs a little more automation now. As we are a hosting
> company
What version are you using CK?
-m
On Thu, Mar 2, 2017 at 2:35 AM, Christopher Kunz wrote:
> Hi all,
>
> we've been using RT for almost 15 years now with great success, but our
> growing company needs a little more automation now. As we are a hosting
> company /carrier, we frequently receive abus
Using RT 4.2. Our experience sending ad hoc CC's entered on the fly is that
the Requestor's do not see evidence of the CC's in their version of that
email. The CC receiver gets in independent email just to them. This leads
to confusion on the Requestor's part... "Did get a CC on
this?". It happens
Hello RT users,
This is a reminder about the upcoming conversion of the RT community
mailing lists to a Discourse forum. If you missed it, you can read the
initial announcement here:
https://bestpractical.com/blog/2017/2/new-community-forum
As we mentioned previously, to capture some of the
Hi RT Folks,
Am i missing something? I see no option to select a "default value" for
"select one value" type custom fields if they are of lookuptype RT::User?
i tested and if it's RT::Ticket - default appears, but RT::User - that
input field has disappeared?
w.
--
---
What version of RT are you using?
-m
On Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris
wrote:
> Hi RT Folks,
>
> Am i missing something? I see no option to select a "default value" for
> "select one value" type custom fields if they are of lookuptype RT::User?
>
> i tested and if it's R
sorry, 4.4.0
On 02/03/17 23:44, Matt Zagrabelny wrote:
What version of RT are you using?
-m
On Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris
wrote:
Hi RT Folks,
Am i missing something? I see no option to select a "default value" for
"select one value" type custom fields if they a