On Mon, Jul 10, 2006 at 12:18:21PM +1000, taan wrote:
A stupid question:
Why can the role of Owner be denied the right Own Ticket?
There are some edge cases in rights handling that don't make
sense, but no one has taken the time to make the UI keep
them from being selected.
-Todd
Hello!
I try to enter the following query:
Owner = 'user1' AND ( ( Status = 'open' AND ( Queue = 'queue1' OR
Queue = 'queue2' ) ) OR ( Queue = 'queue3' AND ( Status = 'new' OR
Status = 'open' ) ) )
after save or show results the query alter automagically in the
following form
Owner =
Has anyone implementd an rt draft status for writing
tickets and saving them without submitting them?
I was thinking it might be as easy as adding a draft status
and then changing the OnCreate condition so that it us trigger
when a new ticket is created with status ne draft or status
changed
On Jul 6, 2006, at 12:39, Kenneth Crocker wrote:
Rich,
Check your global system group privileges and roles for that Queue.
Yes, I did check the global system group privileges and roles for
that Queue. The question is, what permission/privilege should I be
checking for, since the
On Jul 6, 2006, at 12:39, Kenneth Crocker wrote:
Rich,
Check your global system group privileges and roles for that Queue.
Yes, I did check the global system group privileges and roles for
that Queue. The question is, what permission/privilege should I be
checking for, since the
I haven't got this working on my installation of v3.6.0 either. I think
it needs major work in order for it to be compatible. Right now I'm
just relying on the built-in reports with v3.6.0. Perhaps when
RTx::Statistics is made to work with it I'll see about integrating but
until then, I'm
Hi all. The rt command line tool doesn't seem to have the feature that
it says it has. Anyone else run into this? See below:
[EMAIL PROTECTED] ~]# rt help group
Users and groups are identified by name or numeric ID.
The following generic operations may be performed upon them:
- list
