Another question, bound to yield no response, but here goes anyway:
Does anybody else have use for HTML in auto-replies or is this a
text-only crowd?
David Smithson
ActivSupport, Inc.
Your Flexible IT Partner
Microsoft Gold Partner -- Small Business Specia
Malcolm Herbert wrote:
> On Wed, Aug 09, 2006 at 11:04:43PM -0400, Mathew Snyder wrote:
> |Our mail system is set to forward all incoming email for RT to
> |[EMAIL PROTECTED] The RT server is actually
> |rt.ops.servervault.com. I've set $RTAddressRegexp to
> |[EMAIL PROTECTED] and haven't seen an
Our mail system is set to forward all incoming email for RT to
[EMAIL PROTECTED] The RT server is actually
rt.ops.servervault.com. I've set $RTAddressRegexp to
[EMAIL PROTECTED] and haven't seen any problems as
far as I can tell.
I'm wondering if there are any implications in changing this to
[E
I suppose you've updated the repository and I can just download and
install again? I'm getting the source from
http://search.cpan.org/dist/RTx-Shredder.
David Smithson
CLICK HERE FOR ONLINE SUPPORT
-Original Message-
From: Ruslan Zakirov [mailto:[EMAIL P
I'm still working on a workflow process and I gotten it to create single
child tickets properly but as soon as I try to create multiples in one
template it fails. RT 3.6 on RHEL 4 fastcgi
Thanks for any pointers.
[Wed Aug 9 21:48:16 2006] [debug]: Converting 'ISO-8859-1' to 'utf-8'
for text/
I just finished an upgrade from 3.6.0 to 3.6.1 and I'm still having problems
with the links for the ticket subject under the '10 highest priority tickets I
own' section on the 'RT at a glance' page. Based upon my limited testing,
everything else appears to be working, but this is particular iss
Hi,
I am wondering if there is a way currently to hide (not completely
removing access to) the e-mail transactions in RT. Its nice to be able
to see these when needed, but it would also be really nice to have a
button you press to show them in the ticket only when you want them.
The reason
Hi, folks.
When I do a make initialize-database, I get a segfault on Solaris 10:
bash-3.00$ make initialize-database
/bin/perl //home/chris/rt-3.6.1/sbin/rt-setup-database --action init
--dba root --prompt-for-dba-password
In order to create or update your RT database,this script needs to
connect
A lot has changed between 3.0.12 and 3.6.1 You probably need to rewrite
your template as some syntax has no doubt changed. I would be very
hesitant to call this a bug.
Indeed, the default autoreply template which seems to work for me uses
{$Ticket->Subject} and not {$Tickets{"TOP"}->Subject}
Hello!
I already send this bug, but I don't get an answer and it still
doesn't work in rt3.6.1
I use the Action "Create Tickets", and defined a Template which works
fine in 3.0.12 but after migration in 3.6 it fails. The subject of the
new tickets is not set correctly
The resulting tickets gets
> Mine is commented out and seem to experience the re-login only on the
> first click. For example, after login, if the user just
> clicks Home, it
> says they aren't logged in.
What I think is interesting is that the problem goes away when you move
to MySQL :-)
Eric Schultz
United Online
Mine is commented out and seem to experience the re-login only on the
first click. For example, after login, if the user just clicks Home, it
says they aren't logged in.
-Original Message-
From: Schultz, Eric [mailto:[EMAIL PROTECTED]
Sent: August 09, 2006 10:23 AM
To: Don Beethe; rt-
> Jesse,
> You mention "You might try backporting the new redirect code
> from 3.6. "
> What code is this?
>
> I had my Oracle dba do a database extract and imported it
> into mysql and
> users who were experiencing the re-login, aren't now...
Interesting. I noticed I had this same re-login
Jesse,
You mention "You might try backporting the new redirect code from 3.6. "
What code is this?
I had my Oracle dba do a database extract and imported it into mysql and
users who were experiencing the re-login, aren't now...
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Check if mailgate command uses --action argument.
On 8/9/06, Frances Albemuth <[EMAIL PROTECTED]> wrote:
Apologies for the abortive post...
I've been running 3.6.0rc2 for some time with good success, and
interested in the new features as well as wanting to settle on a
release instead of stic
Apologies for the abortive post...
I've been running 3.6.0rc2 for some time with good success, and
interested in the new features as well as wanting to settle on a
release instead of sticking with an RC, I upgraded to 3.6.1 yesterday.
For the most part everything went smoothly enough, but somew
On Wed, Aug 09, 2006 at 11:13:17AM -0400, Stephen Turner wrote:
> At Wednesday 8/9/2006 10:51 AM, Jim Brandt wrote:
>
> >Anyone else still seeing multiple logins, or is something messed up
> >on my system?
> >
> >Thanks,
> >Jim
>
> Jim,
>
> We're still struggling with this, although I haven'
Hi all,
I've been running version 3.6.0rc2 for some time with
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Discover RT's hidden secrets with R
At Wednesday 8/9/2006 10:51 AM, Jim Brandt wrote:
Anyone else still seeing multiple logins, or is something messed up
on my system?
Thanks,
Jim
Jim,
We're still struggling with this, although I haven't been able to try 3.6.
I have something that may be a workaround - I'd be curious to see
I installed the 3.6.1 upgrade with great anticipation, fired up the
server, logged in, clicked on a link...and logged in again.
For me, looks like multiple logins are still not squashed. Details:
Mac OS X 10.4 server
perl 5.8.6
apache
Oracle 9i
using LDAP integration
Install history:
* had
[FX: Much swearing having missed something in the ./configure output and
trashed / ]
OK - I know I should have checked but I did a configure with the following
./configure --enable-layout=Debian --with-rt-group=root -with-web-user=www-data
--with-web-group=www-data --with-libs-group=root
Which
On Wed, Aug 09, 2006 at 10:47:16AM +0200, Marco Avvisano wrote:
>
> I'm trying to use RTx-Shredder on RT 3.6.0 from command line:
>
> /opt/rt3/local/sbin/rtx-shredder --plugin 'Tickets=queue, queuename'
>
> and return this error:
>
> [crit]: Couldn't wipeout object: Can't call method "IsLocal"
Nope, no space, and i also know the error2006/8/9, Mathew Snyder <[EMAIL PROTECTED]>:
Marco Avvisano wrote:>> I'm trying to use RTx-Shredder on RT 3.6.0 from command line:>> /opt/rt3/local/sbin/rtx-shredder --plugin 'Tickets=queue, queuename'>> and return this error:
>> [crit]: Couldn't wipeout
Marco Avvisano wrote:
>
> I'm trying to use RTx-Shredder on RT 3.6.0 from command line:
>
> /opt/rt3/local/sbin/rtx-shredder --plugin 'Tickets=queue, queuename'
>
> and return this error:
>
> [crit]: Couldn't wipeout object: Can't call method "IsLocal" on an
> undefined value at /opt/rt3/lib/RT
I'm trying to use RTx-Shredder on RT 3.6.0 from command line:
/opt/rt3/local/sbin/rtx-shredder --plugin 'Tickets=queue, queuename'
and return this error:
[crit]: Couldn't wipeout object: Can't call method "IsLocal" on an
undefined value at /opt/rt3/lib/RT/URI.pm line 247, line 1.
(/opt/rt3/li
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