Please forgive me it finally fell working...
My expectations were correct: mod-perl for apache2 package was not properly
installed.
I found it simply searching apache2 packages:
My apache2 installed synaptic packages:
- apache2
- apache2-common
- apache2-doc
- apache2-mpm-worker
- apache2-utils
On Wed, 2006-10-11 at 16:21, Steve Finkelstein wrote:
> Is it possible at all to debug the code somehow? It's tough to debug
> as I'm not able to get any output back from RT. If there is somewhere
> I can enable logs for this, that'd be great. Here's my latest revision
> with Stephen's suggestions.
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Jason A. Diegmueller wrote:
> Barry, RT Fans--
>
> While I'm not a user of RTIR, it looks like there is a 2.0-TESTING
> branch in BP's SVN:
> [spaceball1:jdiegmueller] [/tmp] # svn ls
> svn://svn.bestpractical.com/rtir/branches
> 1.1-TESTING/
> 1.9-EX
I am getting mangled
binary attachments only in 3.4.5 when I do
rt show
ticket/ID/attachments/ID/content > one.doc
the same command,
when pointed at an RT 3.6.1 server gives a perfect file, openable in Word
without problems. Even if I use the same database instance so that the data is
Barry, RT Fans--
While I'm not a user of RTIR, it looks like there is a 2.0-TESTING branch
in BP's SVN:
[spaceball1:jdiegmueller] [/tmp] # svn ls
svn://svn.bestpractical.com/rtir/branches
1.1-TESTING/
1.9-EXPERIMENTAL/
2.0-TESTING/
2.1-EXPERIMENTAL/
Hope this is it. :)
Good luck,
-jd
On W
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Jesse Vincent wrote:
>
> Grab a copy of RTIR 2.0. It should have a callback that does this to
> learn from.
Hi Jesse.
I can't seem to find 2.0 on the site. The newest that I could find was
rtir-20060309
which contains RTIR 1.9.
Checking down t
Is it possible at all to debug the code somehow? It's tough to debug as I'm not able to get any output back from RT. If there is somewhere I can enable logs for this, that'd be great. Here's my latest revision with Stephen's suggestions. I'll pin point the line which causes the code to fail. If I r
On Wed, 2006-10-11 at 17:03 +0200, Manuel wrote:
> Here they are...
> As I said this are just copies of example found in links since I do not
> understand all directives implications especially those related to INODB and
> perl.
>
Do you have mod_perl installed?
Here is what I have (I don't us
On Wednesday 11 October 2006 18:29, Tim Wilson wrote:
> >>> On Wed, Oct 11, 2006 at 11:39 AM, in message
>
> <[EMAIL PROTECTED]>, Kyle Gordon
>
> <[EMAIL PROTECTED]> wrote:
> > I'm having a few issues setting up LDAP/eDirectory authentication and
>
> user
>
> > creation with RT3.4 on Ubuntu Dapper.
>>> On Wed, Oct 11, 2006 at 11:39 AM, in message
<[EMAIL PROTECTED]>, Kyle Gordon
<[EMAIL PROTECTED]> wrote:
> I'm having a few issues setting up LDAP/eDirectory authentication and
user
> creation with RT3.4 on Ubuntu Dapper.
Kyle,
I've got a similar setup and I was having some problems too. I
Stephen, Thanks much for the reply. So I had this code working before, but the following seems to have broken it:--my $notOwner1 = "foo";my $notOwner2 = "bar";my $Actor = $self->TransactionObj->CreatorObj->Name;
return 1 unless $self->TicketObj->Owner == $RT::Nobody->id;$RT::Logger->info("Auto
Hi all,
I'm having a few issues setting up LDAP/eDirectory authentication and user
creation with RT3.4 on Ubuntu Dapper.
I've followed the instructions on http://wiki.bestpractical.com/index.cgi?
LDAP, and am using it purely for authentication, and then user creation if
the user does not exist
On Fri, 2006-10-06 at 11:03 -0700, Dale Bewley wrote:
> RT 3.6.1.
> I've changed my default search results to include some custom fields by
> modifying $DefaultSearchResultFormat in RT_SiteConfig.pm.
>
> Additionally, I want to change the default format on the at a glance
> page to include these f
Apologies, I sent my original reply to Drew personally instead of the list. Here's one other question I had:Drew,That helped a ton, shesh. Not sure how I missed it!Another question. Is there a condition which meets BOTH a comment AND a reply? Would On Correspondance fit that category?
Thanks a to
On Wed, Oct 11, 2006 at 09:52:28AM -0400, Barry L. Kline wrote:
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>
> I use RTCRON to escalate the priority of tickets. A nasty byproduct of
> this package is a long list of transactions in a given ticket's history.
> I want to eliminate "Set" "Pri
Here they are...
As I said this are just copies of example found in links since I do not
understand all directives implications especially those related to INODB and
perl.
First here are my current general configuration:
RT: 3.6.0 (from RT.pm)
Perl: Rev 5 ver 8 sub 7 Linux 2.6.10 i486 linux-thre
> So what I want is to create a callback that returns a "0" if the
> transaction is to be displayed, or a "1" if it is to be skipped. (I'm
> essentially wanting to rid myself of "Set" "Priority" transactions from
> the output.
>
> Now here is the part I'm finding difficult to grok... given the p
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I use RTCRON to escalate the priority of tickets. A nasty byproduct of
this package is a long list of transactions in a given ticket's history.
I want to eliminate "Set" "Priority" transactions from a ticket's
history when displaying the ticket.
I f
Hi all,
I'm trying to automatically assign tickets whenever someone either
a) comments a ticket or alternatively,
b) responds to a ticket
The conditions are that the current owner is Nobody and the user
cannot be user 'X' (my super
Can you post your httpd.conf, the rt section?
On Wed, 2006-10-11 at 14:14 +0200, Manuel ESCHENBRENNER wrote:
> I am trying to get RT 3.6 running with apache2 on Ubuntu for 2 weeks
> now...
> I'm not very advanced in RT nor Linux
>
> I really look at a lot of places to find the right helpful info
Hi everybody,
I'd like to ask for a "best practice":
My help helpdesk shall alway have control
over the ticket eg be the owner;
on the other hand, they may need to
involve additional persons (sub contracters, ...)
What's the best way to bring them in
the game ?
Any suggestion welcome
Wolfgang
Hello!
Can't any body also have next one problems
Message Header Subject which is stored on database
in utf8 encoding is one more time encoded to utf8 before
it is shown ? (the same result in 3.4.4 and 3.6.1 )
Currently I find next workaround (against 3.6.1).
This is only workaround the 'bug' i
Sorry for the repetition.
Just experiencing some delay in using this for the first time while changing
accounts records.
Regards,
Manuel E
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.
I am trying to get RT 3.6 running with apache2 on Ubuntu for 2 weeks
now...
I'm not very advanced in RT nor Linux
I really look at a lot of places to find the right helpful information
about apache2 settings for RT 3.6 that are required to get out of the
"almost here".
I know that my apache2 conf
Sorry previose patch was not correct
p.s. I don't know is Encode::_utf8_on using is needed
*** local/html/Ticket/Elements/ShowMessageHeaders Wed Oct 11
15:32:37 2006
--- share/html/Ticket/Elements/ShowMessageHeaders Tue Jun 20
02:44:04 2006
*** $content = $m->interp
Hi,
I am new to RT and have rt-3.6.1 installed on gentoo. The install is
using FastCGI. I get the login screen and I can login successfully.
Whenever I select an option (new user, new ticket, etc) I am taken to the
login screen again and have to re-login all the time.
I am using Firefox to acc
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