I'm using rt-3.4.5.
-Original Message-
From: Ruslan Zakirov [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 31 January, 2007 17:52
To: Peer Michael
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::CustomField -> Queue deprecated at
(RT::Tickets:/opt/rt3/local/lib/RT/Tickets_O
On 1/31/2007 7:34 PM, Joe Casadonte wrote:
OS: RHAS4 (2.6.9-42.0.2)
RT: 3.6.3
Perl: 5.8.5
HTML::Mason: 1.35
I'm trying to install HTTP::Server::Simple::Mason and I'm getting the
following errors. I searched the archives and found the same errors,
and the solution was to upgrade to HTML::Mason
OS: RHAS4 (2.6.9-42.0.2)
RT: 3.6.3
Perl: 5.8.5
HTML::Mason: 1.35
I'm trying to install HTTP::Server::Simple::Mason and I'm getting the
following errors. I searched the archives and found the same errors,
and the solution was to upgrade to HTML::Mason 1.31 -- I'm beyond that.
I also have anot
look in archives of the list
On 2/1/07, N.J. Thomas <[EMAIL PROTECTED]> wrote:
When clicking on the "resolve" link for a ticket, the UpdateType is set
to comment on the ticket by defauly. I'd like to change this to reply,
where can I change this behavior?
Hi All
Currently I am using a wget/perl script to generate static html pages
so that my crawler can index those html files. However `wget/perl'
script is giving my mysql a jump from a usual 1% cpu to now--when I
run the script--27% cpu.
Is there a less expensive way (RT way) to generate exact st
When clicking on the "resolve" link for a ticket, the UpdateType is set
to comment on the ticket by defauly. I'd like to change this to reply,
where can I change this behavior?
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Communit
I uninstalled the copy I had moved over and then found the perl executable
for 5.8.8 and moved it to usr bin so it was the one that ran when I used the
command perl and the prompt. Then I installed the 5.8.8 binary of the
date::format as you described and it is up and running correctly again. I
On 1/31/07, Michael Hogan <[EMAIL PROTECTED]> wrote:
No, it is not showing an outgoing mail there either. I have tracked down
the issue a little further. My apache logs showed errors with the
Date::Format module which I installed from cpan before the upgrade. It is
required when running make t
No, it is not showing an outgoing mail there either. I have tracked down
the issue a little further. My apache logs showed errors with the
Date::Format module which I installed from cpan before the upgrade. It is
required when running make testdeps. It was looking for the Date/Format.pm
in a b
Do see an outgoing email transaction with autoreply in the history of
the ticket?
On 1/31/07, Michael Hogan <[EMAIL PROTECTED]> wrote:
Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the ticket
is logged ok and that all works fine. It does not however send the
autoreply like i
Greetings,
We've got a spreadsheet (hand-produced, not created by RT) that has a
number of projects which we would like to convert into RT tickets. I've
searched the RT users mailing list to see if anyone has attempted
something like this, and I have found a few messages where people
suggest using
Ah, I see. I have it set like this:
Set($LogToSyslog, 'error');
Set($LogToScreen, 'error');
Set($LogToFile , 'notice');
So, I basically never see anything in my syslog (since RT is so great...)
but see stuff in the rt.log file with the timestamps as you said.
Thanks for the
We print timestamps only to Screen and File, but never to syslog. So
if you want mix different logs in one place then syslog is your
answer.
Set( $RT::LogToSyslog, 'error' );
Set( $RT::LogToScreen, '' );
Set( $RT::LogToFile, '' );
On 1/31/07, Jon Daley <[EMAIL PROTECTED]> wrote:
On Wed, 31 Jan 2
The way it works now there is a separate exchange mailbox that they have added
into their exchange. There is no separate login to access this information. If
I want to replace it I have been told that I have to keep the level of
complexity the same for the users involved. The Self Service interf
You could probably create a copy of the login form but make the login
and password fields hidden fiends and populate them with the data. You
can then point that user at that address and it'd drop them into RT all
logged in.
I ask though, why would you want to do this? Even our least savvy
com
I have started digging myself into a hole, and my solution is to use RT to fill
the hole :) ..
I redirected our webmaster email address into RT. Problem there is there are 2
issues that are generally sent into this address website issues, and customer
service issues for our finance dept. They
On Wed, 31 Jan 2007, Ruslan Zakirov wrote:
Yes, it's UTC. Use syslog :) I don't think there is any reason to switch.
I am not quite sure what this means. This is probably a dumb
question, but try not to make too much fun of me...
I have also noticed the time difference, but hadn't spent
Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the ticket
is logged ok and that all works fine. It does not however send the
autoreply like it used to do before the upgrade. I have checked my mail
logs and rt doesn't even attempt to send it to sendmail. So I was wondering
if
On 1/31/07, Peer Michael <[EMAIL PROTECTED]> wrote:
Greeting
When i use the function
"$tickets->LimitCustomField(CUSTOMFIELD => '', OPERATOR
=> 'LIKE', VALUE => 'true');" i find this message in the log:
[Wed Jan 31 15:47:34 2007] [debug]: RT::CustomField -> Queue deprecated at
(RT::Tickets
Yes, it's UTC. Use syslog :) I don't think there is any reason to switch.
On 1/20/07, Philip Kime <[EMAIL PROTECTED]> wrote:
Line 239 of RT.pm seems to be why all errors coming from RT in my apache
logs have the wrong timezone - it uses gmttime for the stamps - shouldn't
this be localised?
PK
Greeting
When i use the function "$tickets->LimitCustomField(CUSTOMFIELD =>
'', OPERATOR => 'LIKE', VALUE => 'true');" i find this message in
the log:
[Wed Jan 31 15:47:34 2007] [debug]: RT::CustomField -> Queue deprecated
at (RT::Tickets:/opt/rt3/local/lib/RT/Tickets_Overlay.pm:2245)
(/opt/r
Hi all,
On creation of a CustomField fx of type "Select one value", you can create
following information in your values:
Sort, Name, Description and Category. Sort and Category is not relevant for
this issue.
In the combobox in the ticket display only "Name" is displayed but not
"Description".
I want to control most of my tickets with mails and I am cc'ing all
tickets in a queue to a group of customers and a shared folder.
Since mail is the main interface i've put some effort into putting some
info in the footer of each mail
Description: 99LinproCorrespond
Condition: On Correspnd
Acti
I want to control most of my tickets with mails and I am cc'ing all
tickets in a queue to a group of customers and a shared folder.
Since mail is the main interface i've put some effort into putting some
info in the footer of each mail
Description: 99LinproCorrespond
Condition: On Correspnd
Acti
Roy El-Hames wrote:
This is something I pondered over , few time in the past ..
for moving the tickets possibly have a look at Ruslan's RTx::Shredder
as a starting point (the principle of that module is to delete
tickets, however I think you can modify it to copy the tickets else
where before
This sounds not possible to me, because i think both rt instances are useing
the same ticket numbers? When you try to merge them i think you get a awful
chaos!
Torsten
2007/1/30, Ruben Romao <[EMAIL PROTECTED]>:
Hi!
I have made a migration of RT from version 3.0.9 to 3.6.1 with MySQL 5.0and
This is something I pondered over , few time in the past ..
for moving the tickets possibly have a look at Ruslan's RTx::Shredder as
a starting point (the principle of that module is to delete tickets,
however I think you can modify it to copy the tickets else where before
deleting them).
The p
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