Re: [rt-users] Suggestions for auto-archiving?
This is something I pondered over , few time in the past .. for moving the tickets possibly have a look at Ruslan's RTx::Shredder as a starting point (the principle of that module is to delete tickets, however I think you can modify it to copy the tickets else where before deleting them). The problems/obstacle then is how to search tickets that you have moved to the archive?? Roy Philip Kime wrote: Finally I have set up a spare RT server which I'd like to archive off tickets older than, say, a year, in order to clean up the DB. I have a few ideas about how to do this but has anyone done anything like this? What I need is an automated procedure to move tickets more than a year old to a different server/DB/RT instance. This probably needs doing at an RT API level to catch all the links etc. PK -- Philip Kime NOPS Systems Architect 310 401 0407 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Merging RT Databases
This sounds not possible to me, because i think both rt instances are useing the same ticket numbers? When you try to merge them i think you get a awful chaos! Torsten 2007/1/30, Ruben Romao [EMAIL PROTECTED]: Hi! I have made a migration of RT from version 3.0.9 to 3.6.1 with MySQL 5.0and it's working very well. The problem is that I have a second RT running on another machine that contains data that I want to put/merge into the new RT database. With this I'll have one RT with one database instead two RT's with two databases. Is that possible? If so, how can I do that? I can't just make a mysqldump because the Ticket ID's already exists in the first one…! Someone can help me with this? Thanks a lot. Ruben Romao e: [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- MFG Torsten Brumm http://www.torsten-brumm.de ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Suggestions for auto-archiving?
Roy El-Hames wrote: This is something I pondered over , few time in the past .. for moving the tickets possibly have a look at Ruslan's RTx::Shredder as a starting point (the principle of that module is to delete tickets, however I think you can modify it to copy the tickets else where before deleting them). The problems/obstacle then is how to search tickets that you have moved to the archive?? Actually, if you run RTx::Shredder, it write an SQL file out by default that can be used to restore the data. That being the case, you would need to replicate the users and queues (by ID) in your backup database and load in the archive files. For the very first purge, I'd be tempted to do it backwards: dump the entire database, restore the whole thing to the archive instance, and then purge everything newer than X, simultaneously purging everything older than X in the real instance. Then Shredder could be used to create future diffs to to apply to the archive. You would have to come up with a reasonable way to add users/queues in a more or less automated fashion, too. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Correspond Transaction Twice on Reply in Batchmode
I want to control most of my tickets with mails and I am cc'ing all
tickets in a queue to a group of customers and a shared folder.
Since mail is the main interface i've put some effort into putting some
info in the footer of each mail
scrip
Description: 99LinproCorrespond
Condition: On Correspnd
Action: Notify Requestors, Ccs and AdminCcs
Template: Global template: LinproMailTemplateRe
Stage: TransactionCreate
/scrip
template
RT-Attach-Message: yes
Subject: { Re: [.$RT::rtname. #.$Ticket-id.] .$Ticket-Subject}
{
my $content = '';
my $transactions = $Ticket-Transactions;
$transactions-Limit( FIELD = 'Type', VALUE = 'Correspond' );
while (my $transaction = $transactions-Next) {
my $attachments = $transaction-Attachments;
while (my $message = $attachments-Next) {
next unless $message-ContentType =~
m!^(text/plain|message|text$)!i;
$content = $message-Content;
}
}
my $output = ($content || $Transaction-Content());
$output;
}
--
Linproticket: {$RT::WebURL}Ticket/Display.html?id={$Ticket-id}
[{$Ticket-Status}]
Requestor: {$Ticket-RequestorAddresses} Created: {$Ticket-Created}
Owner: {$Ticket-OwnerObj-EmailAddress || $Ticket-OwnerObj-Name}
Level: {$Ticket-FirstCustomFieldValue('LinproLevel') }
/template
This works, except the script is firing to soon so the information in
$Ticket-Status and friends is outdated.
After some googling around i found out that this works much better if I
put on correspondece in TransactionBatch-stage. All the information
is now up to date and everything works as expected using the
mailinterface to set Owner and Status and such.
BUT, the script now fires twice If I use the webinterface. When I click
on reply on a ticket _and_ when I submit the reply.
If the on correspondance is in TransactionCreate-Stage: Fire of the
scrip when update ticket is clicked. But info is outdated
If the on correspondance is in TransactionBatche-stage: Fire when
clicking on reply and on update ticket so I get two mails.
Is there anything I can to the get the benefit of both worlds? Is it a
bug to start a transaction when clicking on reply before you acctually
update it?
--
Audun
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[rt-users] CustomField Why isn't the description displayed on tickets?
Hi all, On creation of a CustomField fx of type Select one value, you can create following information in your values: Sort, Name, Description and Category. Sort and Category is not relevant for this issue. In the combobox in the ticket display only Name is displayed but not Description. Why? Or more relevant... How do I do to display the description along with the name? My problem is that I thought that I could use Name for my ID values and Desciption to guide the users. Fx: NAMEDESCRIPTION - --- 1 Norminal ledger 2 Subscription 3 Advertisement ... On the ticket the users can only see 1, 2, 3... Med venlig hilsen / Best regards Brian Kjelin Olsen Systemkonsulent Schilling A/S Baldersbækvej 24-26 DK-2635 Ishøj Tel: +45 70 27 99 00 Fax: +45 70 27 99 10 [EMAIL PROTECTED] www.schilling.dk ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT::CustomField - Queue deprecated at (RT::Tickets:/opt/rt3/local/lib/RT/Tickets_Overlay.pm:2245)
Greeting When i use the function $tickets-LimitCustomField(CUSTOMFIELD = '', OPERATOR = 'LIKE', VALUE = 'true'); i find this message in the log: [Wed Jan 31 15:47:34 2007] [debug]: RT::CustomField - Queue deprecated at (RT::Tickets:/opt/rt3/local/lib/RT/Tickets_Overlay.pm:2245) (/opt/rt3/lib/RT/CustomField_Overlay.pm:741) How can i avoid this message? Thanks Michael Peer ICT ___ EURAC research Viale Druso/Drususallee 1 39100 Bolzano/Bozen Italy Email: [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] Website: www.eurac.edu http://www.eurac.edu/ ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: [Rt-devel] RT 3.6.3 (and earlier) logs via RT::Logger in gmttime only?
On Wed, 31 Jan 2007, Ruslan Zakirov wrote: Yes, it's UTC. Use syslog :) I don't think there is any reason to switch. I am not quite sure what this means. This is probably a dumb question, but try not to make too much fun of me... I have also noticed the time difference, but hadn't spent enough time to figure out how to change it. I normally use 'less' to read the syslogs, are you saying there is another app to read the logs with, or I should be passing the RT logs to syslogd and then he can convert the timestamps? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] Re: LDAP Overlay and automated logins
I have started digging myself into a hole, and my solution is to use RT to fill the hole :) .. I redirected our webmaster email address into RT. Problem there is there are 2 issues that are generally sent into this address website issues, and customer service issues for our finance dept. They already have an e-mail address for customer service requests. The people who check that mailbox are less than technologically savvy. I'd like to have the customer service address dump into RT, and create a local user for them to log in as one user since more than one person can access/respond to issues. Then when an issue for them comes in to the Webmaster queue for them we just assign it to them and they can deal with it within RT. As it is we are having to get the message out of RT into that mailbox which isn't as easy as just assigning it. Security on this queue isn't a big deal to us, and I think the tracking of the issues would be a plus to them. So what I am looking to happen is have a URL I can make a favorite (and ultimately drag into their outlook bar so they can launch it within outlook) that will just open them up into the self service interface for that user without a password prompt. This user won't be working with LDAP as it will be local, but I don't know if the ldap overlay changes the potential for making that happen. We'll still want all the other users to use username/password. --Ryan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Ewart Sent: Tuesday, January 30, 2007 12:56 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Re: LDAP Overlay and automated logins -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Monday, 29.01.2007 at 16:40 -0800, Ryan Hardester wrote: Is it possible to pass the username and password to RT in the link? we are running RT3.6.3 with the LDAP overlay. I realize the user would not be terribly secure but i am looking for an easy way to direct many people into a single login without too many steps. Do you mean so that the users don't have to explicitly login? And do you mean by direct many people into a single login, that you plan to have many users sharing a single RT account? This sounds like a very unusual setup: can you explain why you want to do this? Dave. - -- Dave Ewart [EMAIL PROTECTED] Computing Manager, Cancer Epidemiology Unit Cancer Research UK / Oxford University PGP: CC70 1883 BD92 E665 B840 118B 6E94 2CFD 694D E370 Get key from http://www.ceu.ox.ac.uk/~davee/davee-ceu-ox-ac-uk.asc N 51.7518, W 1.2016 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.2.2 (GNU/Linux) iD8DBQFFvwgXbpQs/WlN43ARAmUyAKDtze8UuWthxiQ+V6/Ljgload69/QCg53Ml wuIt2LtoZo1jVHYq3GSGH+c= =ZpDp -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: LDAP Overlay and automated logins
You could probably create a copy of the login form but make the login and password fields hidden fiends and populate them with the data. You can then point that user at that address and it'd drop them into RT all logged in. I ask though, why would you want to do this? Even our least savvy computer users still have to use passwords. It's a matter of security. People can learn to type in a password. Ryan Hardester wrote: I have started digging myself into a hole, and my solution is to use RT to fill the hole :) .. I redirected our webmaster email address into RT. Problem there is there are 2 issues that are generally sent into this address website issues, and customer service issues for our finance dept. They already have an e-mail address for customer service requests. The people who check that mailbox are less than technologically savvy. I'd like to have the customer service address dump into RT, and create a local user for them to log in as one user since more than one person can access/respond to issues. Then when an issue for them comes in to the Webmaster queue for them we just assign it to them and they can deal with it within RT. As it is we are having to get the message out of RT into that mailbox which isn't as easy as just assigning it. Security on this queue isn't a big deal to us, and I think the tracking of the issues would be a plus to them. So what I am looking to happen is have a URL I can make a favorite (and ultimately drag into their outlook bar so they can launch it within outlook) that will just open them up into the self service interface for that user without a password prompt. This user won't be working with LDAP as it will be local, but I don't know if the ldap overlay changes the potential for making that happen. We'll still want all the other users to use username/password. --Ryan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Ewart Sent: Tuesday, January 30, 2007 12:56 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] Re: LDAP Overlay and automated logins -BEGIN PGP SIGNED MESSAGE- Hash: SHA1 On Monday, 29.01.2007 at 16:40 -0800, Ryan Hardester wrote: Is it possible to pass the username and password to RT in the link? we are running RT3.6.3 with the LDAP overlay. I realize the user would not be terribly secure but i am looking for an easy way to direct many people into a single login without too many steps. Do you mean so that the users don't have to explicitly login? And do you mean by direct many people into a single login, that you plan to have many users sharing a single RT account? This sounds like a very unusual setup: can you explain why you want to do this? Dave. - -- Dave Ewart [EMAIL PROTECTED] Computing Manager, Cancer Epidemiology Unit Cancer Research UK / Oxford University PGP: CC70 1883 BD92 E665 B840 118B 6E94 2CFD 694D E370 Get key from http://www.ceu.ox.ac.uk/~davee/davee-ceu-ox-ac-uk.asc N 51.7518, W 1.2016 -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.2.2 (GNU/Linux) iD8DBQFFvwgXbpQs/WlN43ARAmUyAKDtze8UuWthxiQ+V6/Ljgload69/QCg53Ml wuIt2LtoZo1jVHYq3GSGH+c= =ZpDp -END PGP SIGNATURE- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: [Rt-devel] RT 3.6.3 (and earlier) logs via RT::Logger in gmttime only?
We print timestamps only to Screen and File, but never to syslog. So if you want mix different logs in one place then syslog is your answer. Set( $RT::LogToSyslog, 'error' ); Set( $RT::LogToScreen, '' ); Set( $RT::LogToFile, '' ); On 1/31/07, Jon Daley [EMAIL PROTECTED] wrote: On Wed, 31 Jan 2007, Ruslan Zakirov wrote: Yes, it's UTC. Use syslog :) I don't think there is any reason to switch. I am not quite sure what this means. This is probably a dumb question, but try not to make too much fun of me... I have also noticed the time difference, but hadn't spent enough time to figure out how to change it. I normally use 'less' to read the syslogs, are you saying there is another app to read the logs with, or I should be passing the RT logs to syslogd and then he can convert the timestamps? -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Re: [Rt-devel] RT 3.6.3 (and earlier) logs via RT::Logger in gmttime only?
Ah, I see. I have it set like this: Set($LogToSyslog, 'error'); Set($LogToScreen, 'error'); Set($LogToFile , 'notice'); So, I basically never see anything in my syslog (since RT is so great...) but see stuff in the rt.log file with the timestamps as you said. Thanks for the clarification. On Wed, 31 Jan 2007, Ruslan Zakirov wrote: We print timestamps only to Screen and File, but never to syslog. So if you want mix different logs in one place then syslog is your answer. Set( $RT::LogToSyslog, 'error' ); Set( $RT::LogToScreen, '' ); Set( $RT::LogToFile, '' ); On 1/31/07, Jon Daley [EMAIL PROTECTED] wrote: On Wed, 31 Jan 2007, Ruslan Zakirov wrote: Yes, it's UTC. Use syslog :) I don't think there is any reason to switch. I am not quite sure what this means. This is probably a dumb question, but try not to make too much fun of me... I have also noticed the time difference, but hadn't spent enough time to figure out how to change it. I normally use 'less' to read the syslogs, are you saying there is another app to read the logs with, or I should be passing the RT logs to syslogd and then he can convert the timestamps? -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.3 upgrade
Do see an outgoing email transaction with autoreply in the history of the ticket? On 1/31/07, Michael Hogan [EMAIL PROTECTED] wrote: Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the ticket is logged ok and that all works fine. It does not however send the autoreply like it used to do before the upgrade. I have checked my mail logs and rt doesn't even attempt to send it to sendmail. So I was wondering if there was a known issue in which this occurs. I couldn't find anything in the wiki or thread archives. Thanks. Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.3 upgrade
No, it is not showing an outgoing mail there either. I have tracked down the issue a little further. My apache logs showed errors with the Date::Format module which I installed from cpan before the upgrade. It is required when running make testdeps. It was looking for the Date/Format.pm in a bunch of directories and it wasn't there. cpan had installed it in my perl 5.8.5 directory instead of 5.8.8. I copied it over to the other directory but now I get this error: [Wed Jan 31 20:32:31 2007] [error]: Scrip Prepare 3 died. - Require of RT::Action::Autoreply failed. strftime is not exported by the Date::Format module Can't continue after import errors at /opt/rt3/lib/RT/Action/SendEmail.pm line 59 BEGIN failed--compilation aborted at /opt/rt3/lib/RT/Action/SendEmail.pm line 59. I am currently trying to track this down. Any help would be appreciated. :^) Mike On 1/31/07, Ruslan Zakirov [EMAIL PROTECTED] wrote: Do see an outgoing email transaction with autoreply in the history of the ticket? On 1/31/07, Michael Hogan [EMAIL PROTECTED] wrote: Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the ticket is logged ok and that all works fine. It does not however send the autoreply like it used to do before the upgrade. I have checked my mail logs and rt doesn't even attempt to send it to sendmail. So I was wondering if there was a known issue in which this occurs. I couldn't find anything in the wiki or thread archives. Thanks. Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.3 upgrade
On 1/31/07, Michael Hogan [EMAIL PROTECTED] wrote: No, it is not showing an outgoing mail there either. I have tracked down the issue a little further. My apache logs showed errors with the Date::Format module which I installed from cpan before the upgrade. It is required when running make testdeps. It was looking for the Date/Format.pm in a bunch of directories and it wasn't there. cpan had installed it in my perl 5.8.5 directory instead of 5.8.8. I copied it over to the other directory but now I get this error: [Wed Jan 31 20:32:31 2007] [error]: Scrip Prepare 3 died. - Require of RT::Action::Autoreply failed. strftime is not exported by the Date::Format module Can't continue after import errors at /opt/rt3/lib/RT/Action/SendEmail.pm line 59 BEGIN failed--compilation aborted at /opt/rt3/lib/RT/Action/SendEmail.pm line 59. I am currently trying to track this down. Any help would be appreciated. :^) Instead of copying things around what is really weird way to do things done in this case you should run installer with perl 5.8.8 binaries. If you're using the cpan shell then just do: /path/to/perl5.8.8 -MCPAN -eshell and then do install XXX. If you install things from a tarball yourself then do: /path/to/perl5.8.8 Makefile.PL make make test sudo make install Mike On 1/31/07, Ruslan Zakirov [EMAIL PROTECTED] wrote: Do see an outgoing email transaction with autoreply in the history of the ticket? On 1/31/07, Michael Hogan [EMAIL PROTECTED] wrote: Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the ticket is logged ok and that all works fine. It does not however send the autoreply like it used to do before the upgrade. I have checked my mail logs and rt doesn't even attempt to send it to sendmail. So I was wondering if there was a known issue in which this occurs. I couldn't find anything in the wiki or thread archives. Thanks. Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT 3.6.3 upgrade
I uninstalled the copy I had moved over and then found the perl executable for 5.8.8 and moved it to usr bin so it was the one that ran when I used the command perl and the prompt. Then I installed the 5.8.8 binary of the date::format as you described and it is up and running correctly again. I restarted my webserver as well. Thanks for the help. Mike On 1/31/07, Michael Hogan [EMAIL PROTECTED] wrote: No, it is not showing an outgoing mail there either. I have tracked down the issue a little further. My apache logs showed errors with the Date::Format module which I installed from cpan before the upgrade. It is required when running make testdeps. It was looking for the Date/Format.pm in a bunch of directories and it wasn't there. cpan had installed it in my perl 5.8.5 directory instead of 5.8.8. I copied it over to the other directory but now I get this error: [Wed Jan 31 20:32:31 2007] [error]: Scrip Prepare 3 died. - Require of RT::Action::Autoreply failed. strftime is not exported by the Date::Format module Can't continue after import errors at /opt/rt3/lib/RT/Action/SendEmail.pm line 59 BEGIN failed--compilation aborted at /opt/rt3/lib/RT/Action/SendEmail.pm line 59. I am currently trying to track this down. Any help would be appreciated. :^) Mike On 1/31/07, Ruslan Zakirov [EMAIL PROTECTED] wrote: Do see an outgoing email transaction with autoreply in the history of the ticket? On 1/31/07, Michael Hogan [EMAIL PROTECTED] wrote: Last night I upgraded from 3.6.1 to 3.6.3. When I send an e-mail the ticket is logged ok and that all works fine. It does not however send the autoreply like it used to do before the upgrade. I have checked my mail logs and rt doesn't even attempt to send it to sendmail. So I was wondering if there was a known issue in which this occurs. I couldn't find anything in the wiki or thread archives. Thanks. Mike ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] resolve link defaults to comment, not reply
When clicking on the resolve link for a ticket, the UpdateType is set to comment on the ticket by defauly. I'd like to change this to reply, where can I change this behavior? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Generating static html files for crawler
Hi All
Currently I am using a wget/perl script to generate static html pages
so that my crawler can index those html files. However `wget/perl'
script is giving my mysql a jump from a usual 1% cpu to now--when I
run the script--27% cpu.
Is there a less expensive way (RT way) to generate exact static
replica of a default ticket page--look and feel as well?
I am using a `for loop' and `rt show ticket/id' to generate a list of
valid ticket numbers and the
createstatic.pl file takes those numbers as arguments and creates
static html files.
for example I am assuming--not sure how to get the latest ticket id
otherwise--my latest ticket id is 40. So I run
for i in `seq 1 40`; do rt show ticket/$i | grep -q id echo $i
; done tickets
Then I run the next `for loop' to generate the static html pages
for t in `cat tickets ` ; do perl createstatic.pl $t
/var/apache/htdocs/tickets/${t}.html; sleep 2; done
So now my crawler can index the static pages.
Here is my createstatic.pl attached
Thanks
--
Asif Iqbal
PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu
#!/usr/bin/perl
use strict;
my $_WGET = /usr/local/bin/wget --no-check-certificate -q -O -;
my $BASE = https://rt.host.net/Ticket;;
my $USERNAME = staticuser;
my $PASSWORD = staticpass;
my $ticketID = $ARGV[0];
my $QUERY = ${BASE}/Display.html?id=${ticketID}. #-
user=${USERNAME}pass=${PASSWORD};
open (INFILE, ${_WGET} '${QUERY}' |) || die Unable to open '${_WGET}' $!;
while (my $line = INFILE) {
if ($line =~ /TITLE[^]*\/TITLE/) { # Title Of Page
print ${line}base href=\${BASE}\\n;
next;
} elsif ($line =~ /bTicket metadata\/b/) {
print a href=\https://rt.host.net/Ticket;. #-
/Display.html?id=${ticketID}\. #-
This is a cached copy of this page. . #-
Click here to view live ticket/abr\n${line};
next;
}
print $line;
}
close (INFILE);
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Re: [rt-users] resolve link defaults to comment, not reply
look in archives of the list On 2/1/07, N.J. Thomas [EMAIL PROTECTED] wrote: When clicking on the resolve link for a ticket, the UpdateType is set to comment on the ticket by defauly. I'd like to change this to reply, where can I change this behavior? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] HTTP::Server::Simple::Mason Install woes
OS: RHAS4 (2.6.9-42.0.2) RT: 3.6.3 Perl: 5.8.5 HTML::Mason: 1.35 I'm trying to install HTTP::Server::Simple::Mason and I'm getting the following errors. I searched the archives and found the same errors, and the solution was to upgrade to HTML::Mason 1.31 -- I'm beyond that. I also have another installation of RT which has the same exact setup of the above versions, and HTTP::Server::Simple::Mason installed there just fine. Any ideas? Thanks! cpan[1] install HTTP::Server::Simple::Mason CPAN: Storable loaded ok Going to read /root/.cpan/Metadata Database was generated on Wed, 31 Jan 2007 04:27:27 GMT Running install for module HTTP::Server::Simple::Mason Running make for J/JE/JESSE/HTTP-Server-Simple-Mason-0.09.tar.gz CPAN: Digest::SHA loaded ok Checksum for /root/.cpan/sources/authors/id/J/JE/JESSE/HTTP-Server-Simple-Mason- 0.09.tar.gz ok Scanning cache /root/.cpan/build for sizes HTTP-Server-Simple-Mason-0.09/ HTTP-Server-Simple-Mason-0.09/lib/ HTTP-Server-Simple-Mason-0.09/lib/HTTP/ HTTP-Server-Simple-Mason-0.09/lib/HTTP/Server/ HTTP-Server-Simple-Mason-0.09/lib/HTTP/Server/Simple/ HTTP-Server-Simple-Mason-0.09/lib/HTTP/Server/Simple/Mason.pm HTTP-Server-Simple-Mason-0.09/inc/ HTTP-Server-Simple-Mason-0.09/inc/Module/ HTTP-Server-Simple-Mason-0.09/inc/Module/Install.pm HTTP-Server-Simple-Mason-0.09/inc/Module/Install/ HTTP-Server-Simple-Mason-0.09/inc/Module/Install/Fetch.pm HTTP-Server-Simple-Mason-0.09/inc/Module/Install/Makefile.pm HTTP-Server-Simple-Mason-0.09/inc/Module/Install/Base.pm HTTP-Server-Simple-Mason-0.09/inc/Module/Install/Metadata.pm HTTP-Server-Simple-Mason-0.09/inc/Module/Install/Can.pm HTTP-Server-Simple-Mason-0.09/inc/Module/Install/WriteAll.pm HTTP-Server-Simple-Mason-0.09/inc/Module/Install/Win32.pm HTTP-Server-Simple-Mason-0.09/t/ HTTP-Server-Simple-Mason-0.09/t/05handlederrors.t HTTP-Server-Simple-Mason-0.09/t/04unhandlederrors.t HTTP-Server-Simple-Mason-0.09/t/03podcoverage.t HTTP-Server-Simple-Mason-0.09/t/02pod.t HTTP-Server-Simple-Mason-0.09/t/01live.t HTTP-Server-Simple-Mason-0.09/t/00smoke.t HTTP-Server-Simple-Mason-0.09/Changes HTTP-Server-Simple-Mason-0.09/MANIFEST HTTP-Server-Simple-Mason-0.09/META.yml HTTP-Server-Simple-Mason-0.09/ex/ HTTP-Server-Simple-Mason-0.09/ex/sample_server.pl HTTP-Server-Simple-Mason-0.09/Makefile.PL HTTP-Server-Simple-Mason-0.09/SIGNATURE Removing previously used /root/.cpan/build/HTTP-Server-Simple-Mason-0.09 CPAN.pm: Going to build J/JE/JESSE/HTTP-Server-Simple-Mason-0.09.tar.gz Checking if your kit is complete... Looks good Writing Makefile for HTTP::Server::Simple::Mason CPAN: YAML loaded ok cp lib/HTTP/Server/Simple/Mason.pm blib/lib/HTTP/Server/Simple/Mason.pm Manifying blib/man3/HTTP::Server::Simple::Mason.3pm /usr/bin/make -- OK Running make test PERL_DL_NONLAZY=1 /usr/bin/perl -MExtUtils::Command::MM -e test_harness(0, 'inc', 'blib/lib', 'blib/arch') t/*.t t/00smoke..ok t/01live...ok 1/5Use of uninitialized value in pattern match (m//) a t t/01live.t line 18, DATA line 16. # Failed test 'Returns a page containing only 2' # at t/01live.t line 18. # undef # doesn't match '(?-xism:2$)' t/01live...ok 5/5# Looks like you failed 1 test of 5. t/01live...dubious Test returned status 1 (wstat 256, 0x100) DIED. FAILED test 4 Failed 1/5 tests, 80.00% okay t/02podskipped all skipped: Test::Pod 1.14 required for testing POD t/03podcoverageskipped all skipped: Test::Pod::Coverage 1.04 required for testing POD coverage t/04unhandlederrorsok 1/5 # Failed test 'Returns an empty page' # at t/04unhandlederrors.t line 18. # got: undef # expected: '' t/04unhandlederrorsok 5/5# Looks like you failed 1 test of 5. t/04unhandlederrorsdubious Test returned status 1 (wstat 256, 0x100) DIED. FAILED test 4 Failed 1/5 tests, 80.00% okay t/05handlederrors..ok 1/5 # Failed test 'custom error handler called' # at t/05handlederrors.t line 18. # got: undef # expected: 'We handled this error' t/05handlederrors..NOK 4/5# Looks like you failed 1 test of 5. t/05handlederrors..dubious Test returned status 1 (wstat 256, 0x100) DIED. FAILED test 4 Failed 1/5 tests, 80.00% okay Failed Test Stat Wstat Total Fail List of Failed --- t/01live.t 1 256 51 4 t/04unhandlederrors.t1 256 51 4 t/05handlederrors.t 1 256 51 4 2 tests skipped. Failed 3/6 test scripts. 3/23 subtests failed. Files=6, Tests=23, 6 wallclock secs ( 1.36 cusr + 0.37 csys = 1.73 CPU) Failed 3/6 test programs. 3/23 subtests failed. make: *** [test_dynamic] Error 1 /usr/bin/make test -- NOT OK Running make install make test had returned bad status, won't install without force Failed during this command:
Re: [rt-users] HTTP::Server::Simple::Mason Install woes
On 1/31/2007 7:34 PM, Joe Casadonte wrote: OS: RHAS4 (2.6.9-42.0.2) RT: 3.6.3 Perl: 5.8.5 HTML::Mason: 1.35 I'm trying to install HTTP::Server::Simple::Mason and I'm getting the following errors. I searched the archives and found the same errors, and the solution was to upgrade to HTML::Mason 1.31 -- I'm beyond that. I also have another installation of RT which has the same exact setup of the above versions, and HTTP::Server::Simple::Mason installed there just fine. Any ideas? Thanks! I have tried to get the two Perl environments as close as possible. Here are the only differences: Module Name Fails Works === = == DBI 1.53 1.40-8 PAR::Dist0.21 0.11 Test::Exception 0.24 0.21 Test::Harness2.64 (not installed) If I remove Test::Harness from the system that fails, I can't install *anything*. Anything else I can try? Can I just ignore the failed test and force it? How soon will I know if that causes problems? Thanks! -- Regards, joe Joe Casadonte [EMAIL PROTECTED] ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
RE: [rt-users] RT::CustomField - Queue deprecated at (RT::Tickets:/opt/rt3/local/lib/RT/Tickets_Overlay.pm:2245)
I'm using rt-3.4.5. -Original Message- From: Ruslan Zakirov [mailto:[EMAIL PROTECTED] Sent: Wednesday, 31 January, 2007 17:52 To: Peer Michael Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RT::CustomField - Queue deprecated at (RT::Tickets:/opt/rt3/local/lib/RT/Tickets_Overlay.pm:2245) On 1/31/07, Peer Michael [EMAIL PROTECTED] wrote: Greeting When i use the function $tickets-LimitCustomField(CUSTOMFIELD = '', OPERATOR = 'LIKE', VALUE = 'true'); i find this message in the log: [Wed Jan 31 15:47:34 2007] [debug]: RT::CustomField - Queue deprecated at (RT::Tickets:/opt/rt3/local/lib/RT/Tickets_Overlay.pm:2245) (/opt/rt3/lib/RT/CustomField_Overlay.pm:741) How can i avoid this message? Update to newer version of the RT? Or at least say us what version you're using. Thanks -- Best regards, Ruslan. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
