[rt-users] Weirdness with $WebURL and certain links

Hi, all - I just set up RT 3.6.3 with RTFM (2.0.4, I think, but whatever the latest production was about a week ago). Everything's fine (fully functional, and mostly already in use), save one thing. Anchors in the 'Links' sections all point to localhost, implicit port 80, instead of the c

Re: [rt-users] Left side navigation bar

On Fri, 2 Mar 2007, Dalal, Kamber Z (Kamber) wrote: In RT 3.6.3, the navigation bar is on top, how can it be set on the left side? Check out RT_Config: # This determines the default stylesheet the RT web interface will use. # RT ships with two valid values by default: # # 3.5-default The

[rt-users] Left side navigation bar

In RT 3.6.3, the navigation bar is on top, how can it be set on the left side? Thank you, Kamber Dalal ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECT

[rt-users] Left side navigation bar

In RT 3.6.3, the navigation bar is on top, how can it be set on the left side? Thank you, Kamber Dalal ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECT

[rt-users] Problem implementing LDAP and RT 3.6.3

Hi, I'm having problems implementing LDAP user authentication in RT and perhaps someone has done this on RT 3.6.3. Basically, its not allowing me to authenticate either using an existing RT user or an LDAP user.I copied the CurrentUser_Local.pm over to my /opt/rt3/lib/RT directory and from

Re: [rt-users] Requestor can't see outgoing mail in Self Service

It looks like a bug to me. The only way I've been able to allow an unprivileged requestor to view outgoing e-mail is to turn him into a privileged user. Privileged users get a different Display.html than unprivileged users, and I think that's the difference. I'm probably over-simplifying the

[rt-users] RT3 (3.6.3) and LDAP auth config issue

I just installed RT3 (3.6.3) on a FC6 box using 'yum install rt3' and made sure that the base install was working (login, queue creation, etc) and then tried to setup LDAP authentication. I followed the install instructions (New Installs) at http://wiki.bestpractical.com/index.cgi?LDAP Firs

Re: [rt-users] AutoreplyToRequestors scrip behavior

Is it possible that you're trying to use a template from RT-3.7 with RT-3.6 codebase? On 3/2/07, Sarah Pomerantz <[EMAIL PROTECTED]> wrote: From the log file: [error]: Template parsing error: Can't locate object method "Config" via package "RT" at template line 4. [error]: Template parsing erro

Re: [rt-users] Requestor can't see outgoing mail in Self Service

Thanks for your reply on this, Joe. At 09:03 AM 3/2/2007, Joe Casadonte wrote: On 3/1/2007 3:16 PM, Gene LeDuc wrote: Is this a bug or expected behavior? Have I given the Requestor role the appropriate rights? Just eyeballing it, it looks OK. Have you tried turning on debugging and lookin

[rt-users] Re: RT-Action Notify Group / Call from RT Crontool

This action (as other notify actions) require template (--template-id option) and also look into --transaction* options. On 3/2/07, Torsten Brumm <[EMAIL PROTECTED]> wrote: Hi Rus / RT Users, i'm trying to use rt-action-notify-group from RT-CRONTOOL. My Command: ./rt-crontool --verbose --sear

Re: [rt-users] Requestor can't see outgoing mail in Self Service

On 3/1/2007 3:16 PM, Gene LeDuc wrote: Is this a bug or expected behavior? Have I given the Requestor role the appropriate rights? Just eyeballing it, it looks OK. Have you tried turning on debugging and looking in the log? 2. Another question, only vaguely related: Is there a way for th

[rt-users] Cannot delete RT System's saved searches

Hi, I've created a search in RT System's saved searches for testing purposes. I want to delete this search now, but no matter whether I'm logged in as root, the search cannot be deleted. Each time you go back to configure RT at a glance, the saved search is still available. How to get rid of RT S

[rt-users] AutoreplyToRequestors scrip behavior

From the log file: [error]: Template parsing error: Can't locate object method "Config" via package "RT" at template line 4. [error]: Template parsing error: Can't locate object method "Config" via package "RT" at template line 11. [error]: Template parsing error: Can't locate object method "C

[rt-users] TimedNotifications Problem

Hi RT Users, i'm just playing around with RT Crontool and the possibility to send mails from. Found at the wiki: http://wiki.bestpractical.com/index.cgi?TimedNotifications I have created a template: Subject: [REMINDER] {$Ticket->id} unowned after 8 hours! RT-Send-Cc: [EMAIL PROTECTED], [EMAIL P

Re: [rt-users] RT-Action Notify Group / Call from RT Crontool

Sorry, small type, but same error: /rt-crontool --verbose --search RT::Search::FromSQL --search-arg "Status = 'new' AND Queue = 'KN.DE.CR.BUSAPPL-OS'" --condition RT::Condition::UntouchedInHours --condition-arg 1 --action RT::Action::NotifyGroup ‹action-arg 'TESTESCALATION' On 02.03.2007 15:36 U

[rt-users] RT-Action Notify Group / Call from RT Crontool

Hi Rus / RT Users, i'm trying to use rt-action-notify-group from RT-CRONTOOL. My Command: ./rt-crontool --verbose --search RT::Search::FromSQL --search-arg "Stan RT::Condition::UntouchedInHours --condition-arg 1 --action RT::Action::NotifyGroup --action-arg 'TESTESCALATION' If i fire this, i g