Re: [rt-users] Custom Status/Ticket disappears: Take 3

I've looked through various files again. Some new ones like Queue_Overlay.pm adding my custom status to @DEFAULT_ACTIVE_STATUS. However, since it appears to be able to get the information somewhere else, the ActiveStatusArray method never gets to the point where it has to use the default. I can'

RE: [rt-users] Custom Fields for Users

Found the answer. To assign custom fields to users, logged in as root, do the following: 1) Click Configuration in the top menu bar 2) Click Global from the list of items 3) Click on Custom Fields from the list of items 4) Click on Users from the list of items Now you can select whi

Re: [rt-users] custom field display sort & odd workaround

Joop, Thanks for the info. I should be able to locate the patch again, and will see if I can decipher whether it can apply to Pg or not. I'm not a programmer, so my probability of success is not real high, but I'll see what I can do. If I have any success, I'll report back here. Thanks, Jac

[rt-users] Custom Fields for Users

Hi All, I noticed that you can create a Custom Field for Users and tried it out, but how do you get it to show up? I created the Custom Field, gave full access to Everyone to it, then went and looked at a user record. The Custom Field "area" showed up on the user page, but there were

[rt-users] RT 3.6.3 error

Hi Guys, I'm hoping somebody can point me to a solution to this error. Trying to upgrade our test instance from 3.4.6 to 3.6.3. Ran the upgrade for etc/upgrade/3.5.1/content, restarted, flushed caches etc and when logging in see this error: *error:* Can't use string ("") as a HASH ref while

Re: [rt-users] DB Query

Hi All, Thank you for the help, very much appreciated. On 5/9/07, Steen Olesen <[EMAIL PROTECTED]> wrote: Hi, In our RT we have a ticket-custom field holding the Customer Id. The following SQL shows the number of tickets per customer id: select objcf1.content CustomerId, count(*) TicketC

Re: [rt-users] RT 4

Alle 19:31, martedì 8 maggio 2007, [EMAIL PROTECTED] ha scritto: > I also want to be able to setup the MTA configuration from within the > GUI. I think this is not a good idea: in an heavy duty environment, MTAs simply are on different servers then webinterface. Also MTAs configuration is a tot

RE: [rt-users] DB Query

Hi, In our RT we have a ticket-custom field holding the Customer Id. The following SQL shows the number of tickets per customer id: select objcf1.content CustomerId, count(*) TicketCount from tickets, customfields cf1, objectcustomfieldvalues objcf1 where objcf1.objectid=tickets.id