I've looked through various files again. Some new ones like Queue_Overlay.pm adding my custom status to @DEFAULT_ACTIVE_STATUS. However, since it appears to be able to get the information somewhere else, the ActiveStatusArray method never gets to the point where it has to use the default.
I can't find where it is getting its information from so it will show up in "10 Tickets I Own". Any help will be appreciated. Mathew Keep up with me and what I'm up to: http://theillien.blogspot.com Mathew Snyder wrote: > I've got the status showing up in QuickSearch and it displays the tickets > therein. However, I can't seem to figure out how to adjust "10 Tickets I Own" > section. The search for that only lists new, open or stalled tickets. Where > do > I adjust this query. I've looked in several files under Elements/ but can't > find the file containing this query. > > Mathew > > Torsten Brumm wrote: >> Here is a simple example for quicksearch: >> <div class="ticket-overview"> >> <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "", >> titleright => loc("Edit"), titleright_href => >> $RT::WebPath.'/Prefs/Quicksearch.html' &> >> <& /Elements/QueueSummary, >> cache => 'quick_search_queues', >> queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && >> !exists $unwanted->{$_->Name} }, >> conditions => [ {cond => "Status = 'new'", name => loc ('new') }, >> {cond => "Status = 'open'", name => loc ('open') }, >> {cond => "Status = 'accepted'", name => loc >> ('accepted') }, >> {cond => "Status = 'implement'", name => loc >> ('implemented') }, >> {cond => "Status = 'approved'", name => loc >> ('approved') }, >> {cond => "Status = 'stalled'", name => loc ('stalled') }, >> {cond => "Status = 'pending'", name => loc >> ('pending') }, >> {cond => "Status = 'authorized'", name => loc >> ('authorized') }, >> {cond => "Status = 'resolved'", name => loc >> ('resolved') }] &> >> </&> >> </div> >> <%INIT> >> my $unwanted = >> $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {}); >> </%INIT> >> >> i had to add my custom status to this file. >> >> For the rest like tickets i own and so on, its enough if you go to edit >> in this module and edit the search string. >> >> Torsten >> >> 2007/4/18, Mathew Snyder < [EMAIL PROTECTED] >> <mailto:[EMAIL PROTECTED]>>: >> >> I used the method in the wiki for adding a custom active status to my >> configuration (development box). It shows up fine. However, when I >> select it, >> ticket I've applied it to disappears from my list of owned >> tickets. How can I >> adjust this to force the ticket to stay available the way stalled does? >> >> Thanks >> Mathew >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> <mailto:[EMAIL PROTECTED]> >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> >> >> >> -- >> MFG >> >> Torsten Brumm >> >> http://www.torsten-brumm.de <http://www.torsten-brumm.de> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
